Software Provider Streamlines Inventory Management

Software Provider Streamlines Inventory Management

IVY Comptech combines Cisco Smart Net Total Care and Smart Call Home for better installed base management.

IVY Comptech combines Cisco Smart Net Total Care and Smart Call Home for better installed base management.

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If there is a hardware failure detected in the network, Cisco Smart Call Home clearly helps identify the problem and automatically raises a TAC case. This eradicates many steps in the support process, which has improved overall turnaround time.
- Tijo Jose, Senior IT Manager, IVY Comptech

Challenge

  • Eliminate the need for time-consuming manual inventory processes
  • Accelerate time for faulty device replacement
  • Help ensure full installed base visibility to avoid potential problems and speed problem resolution

Results

  • Improved Cisco TAC interaction through access to more complete and accurate installed base information
  • Saved considerable amounts of time using SNTC automation
  • Problem avoidance has contributed to immeasurable cost savings

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