Requirements

Certification and specialization is based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions.

View the Step-by-Step Guide that outlines the steps necessary for achieving SMB Specialization and Select Certification.
Register via Certification/Specialization Application (including Indirect Channel Partner Agreement [ICPA] click-to-agree)

Requirements for Select Certification

Specialization Requirement for Select Certification
SMB Specialization

Role Requirements for Specialization * Cisco Career Certifications are not required
TITLE	Account Manager	*Engineer
SMB Specialization (one individual may fill both AM and EN roles)	Cisco SMB for Account Managers (646-171) Smart Business Communication Systems for Account Managers (650-173)	Cisco SMB for Engineers (642-176) Smart Business Communications Systems for Engineers (650-178)

* Engineer (EN) role combines Systems Engineer (SE) and Field Engineer (FE)

Service and Support Requirements
TYPE	SELECT
Legal Agreement	Valid resale agreement or Indirect Channel Partner Agreement (ICPA) in place
Demo Capabilities	Not required
Service Contract	Partner must sell services related to Cisco product through distribution
Customer Service / Call Back	8 x 5 basis
Escalation Process	Not required
Support Lab	Not required

Customer Satisfaction
Participation in the Cisco partner customer satisfaction survey is not required for Select Certification.
TYPE	SELECT
New Certification	N/A
Recertification	N/A
Select partners moving to either Silver or Gold must have a minimum of 15 valid responses and meet the theater Customer Satisfaction target.