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Select

Requirements

Certification and specialization is based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions.

Requirements for Select Certification

Base Requirements:


Specialization Requirement for Select Certification
SMB Specialization


Role Requirements for Specialization
* Cisco Career Certifications are not required
Current
Discontinued January 1, 2009
New
Effective October 1, 2008
Job Role Requirement Exam Number(s) Job Role Requirement Exam Number(s)
AM SBCSAM 650-173 AM SMBAM 650-175
SMBAM 646-171    
EN SBCSEN 650-178 EN SMBE 650-180
SMBE 642-176    

* Engineer (EN) role combines Systems Engineer (SE) and Field Engineer (FE)


Service and Support Requirements
TYPE SELECT
Legal Agreement Valid resale agreement or Indirect Channel Partner Agreement (ICPA) in place
Demo Capabilities Not required
Service Contract Partner must sell services related to Cisco product through distribution
Customer Service / Call Back 8 x 5 basis
Escalation Process Not required
Support Lab Not required

Customer Satisfaction
Participation in the Cisco partner customer satisfaction survey is not required for Select Certification.
TYPE SELECT
New Certification N/A
Recertification N/A
Select partners moving to either Silver or Gold must have a minimum of 15 valid responses and meet the theater Customer Satisfaction target.


Note: If a partner does not remain in compliance with the applicable specialization or certification requirements, Cisco reserves the right to revoke the specialization or certification. Partners must notify Cisco of its non-compliance promptly, but in no event more than thirty (30) days after partner first becomes aware of its non-compliance. Upon receipt of such notice, partner may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. Partner's failure to provide such notice may disqualify partner from receiving such an extension. If no extension is granted or if partner fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or certification immediately. Additional information regarding non-compliance may be found in the Audit and Policies Document.


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