In order to qualify for Silver or Gold certification, direct partners must have a valid resale support agreement with Cisco including, Cisco Brand Resale (CBR), Cisco Shared Support (CSSP), Systems Integrator Support (SIS) or Reseller Support (RSA). The support agreement must be accompanied by a valid Cisco purchasing agreement.
Indirect partners are required to offer Cisco packaged services to customers wishing to purchase service/support. In some theatres, indirect partners may be eligible to participate in the Cisco Shared Support program (CSSP) which also satisfies this requirement.
For further details regarding the Support Requirements, please review the Certification Audit and Policies Document.