Partner Central

Premier Certification

Update

The Premier Certification is evolving to offer you more opportunities through our Channel Partner Program. New requirements, available April 1, 2015, are listed in the New Requirements tab below.

Learn More


Cisco Premier Certification identifies and rewards partners who have attained specific specializations and met other requirements with differentiated benefits.

Apply/Renew

Partner Benefits

Cisco Premier Certified Partners benefit from an increased level of support from Cisco, including access to best-in-class products and services, technical support, productivity tools, online training, and marketing resources. In addition to branding as a Cisco Premier Certified Partner, benefits of Premier Certification include:

Premier Certified Partners also enjoy access to many Cisco resources, including customer satisfaction best practices and tools, the Partner Education Connection, and Marketing Resources.

Ready to Go?

After you gain certification, you can:

View country groupings

Looking for a different certification?

New Partner - you may become a new Premier Certified Partner by achieving the current requirements until Mar 31, 2015. Available Apr 1, 2015, all new requirements must be met to become a Premier Certified Partner.

Existing Partner - you will need to meet the new requirements effective Aug 1, 2015 when renewing your certification.

Certification and specialization are based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions which can be found in the Certification and Specialization Application (CSApp) tool during the application process.

Base requirements:

Specialization Requirements

  • Express Foundation Specialization
    or
  • Express Collaboration Specialization
    or
  • one Advanced Architecture Specialization

*Note: The Borderless Network Architecture Specialization went end-of-sale on July 1, 2014 and the program will be retired on July 1, 2015.
View Announcement

Support Requirements

Type Premier
Legal agreement Valid resale agreement or Cisco Indirect Channel Partner Agreement (ICPA) in place
Demonstration capabilities Not required
Customer service 8 x 5
Escalation process Not required
Call Back 24 hour
Support lab Not required
Pre-Sales Support Required
Post-Sales Support Requirements based on Partner Support Agreement

Customer Satisfaction

Note: Participation in the Cisco partner customer satisfaction survey is required.
Type Premier
New Certification* 10 responses required at the first measurement period (January or July**) that occurs after a full 12 months of certification
Recertification Minimum of 10 responses, Partner CSAT is measured twice a year (**January and July) using results received in the 12 months previous to each measurement date.

*The definition of "new" partner as it relates to the enforcement of the customer satisfaction requirement is a partner that has not been Premier, Silver, or Gold Certified within the previous six months.

**The Cisco fiscal year measurement dates can be found in the Partner Access onLine (PAL) tool:

Exception

Cisco Premier Partners who move to Cisco Gold Certification must:

  • Have 30 valid responses for Gold Certification at the first measurement period (January or July**) that occurs after a full six months of certification

Note: If a partner does not remain in compliance with the applicable specialization or certification requirements, Cisco reserves the right to revoke the specialization or certification. Partners must notify Cisco of non-compliance promptly, but in no event more than 30 days after the partner first becomes aware of its non-compliance.

Upon receipt of such notice, the partner may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. The partner's failure to provide such notice may disqualify the partner from receiving such an extension. If no extension is granted or if the partner fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or certification immediately. Additional information regarding non-compliance may be found in the Cisco Channel Program Audit & Policies Document .

Premier Certification Requirements Available April 1, 2015

Certification and specialization are based on meeting all requirements within a given country or a country grouping, where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions. which can be found in the Certification and Specialization Application (CSApp) tool during the application process.

Specialization Requirements

  • Express Foundation Specialization
    or
  • Express Collaboration Specialization
    or
  • one Advanced Architecture Specialization
    or
  • one Advanced Technology Specialization

View Specializations here

Hybrid IT Requirements

Applicants must be able to sell one Hybrid IT Service from the list below:

  • Cisco Cloud Service
  • Cisco Powered Cloud Service
  • Cisco Powered Managed Service
  • Cisco Based-Partner Created Service

Cisco Based Service Definitions:

Cisco Based Managed Service: An offer where the key features of the service are provided by Cisco device(s), or a network-based service is built on Cisco infrastructure AND the service includes monitoring and management of Cisco equipment owned or leased by the customer (Cisco endpoints or customer premises equipment).

Cisco Based Cloud Service: A cloud-based service built on Cisco reference architecture. Examples can be found in the Design Zone.

Read the Program Evolution Q&A for more information.

To sell a hybrid service, you will need to secure a provider contract(s) and ensure the following are in place:

  • End customer SLA
  • Marketing and/or technical description
  • Hybrid IT resale lifecycle management process

Support Requirements

Type Premier
Legal agreement Valid resale agreement or Cisco Indirect Channel Partner Agreement (ICPA) in place
Demonstration capabilities Not required
Customer service 8 x 5
Escalation process Not required
Support lab Not required
Pre-Sales Support Required
Post-Sales Support Requirements based on Partner Support Agreement

Customer Satisfaction

Note: Participation in the Cisco partner customer satisfaction survey is required.

Type Premier

New Partner Certification*

  • 10 responses required at the first measurement period (January or July**) that occurs after a full 12 months of certification, and
  • Low Score Follow-Up requirement in Partner Access onLine (PAL) tool (effective November 15, 2014)

Recertification

  • Minimum of 10 responses, measured twice a year (January and July**) using results received in the 12 months previous to each measurement date, and
  • Low Score Follow-Up requirement in Partner Access onLine (PAL) tool (effective November 15, 2014)

*The definition of "new" partner as it relates to the enforcement of the customer satisfaction requirement is a partner that has not been Premier, Silver, or Gold Certified within the previous six months.

**The Cisco fiscal year measurement dates can be found in the Partner Access onLine (PAL) tool.

How to Apply

  1. Your company must be a Registered Partner before applying for any specializations or certifications. Visit the Become a Registered Partner page if you are new to the Cisco Channel Partner Program and have not registered.
  2. In the Partner Self-Service (PSS) tool ,verify that the relevant certified individuals who will be fulfilling job roles are associated to your company with their Cisco (CSCO) testing number.*
  3. In the Certification and Specialization Application (CSApp) tool,allocate the individuals who will be fulfilling specialization roles, then complete and submit the certification application.
    If you encounter any issues in the application or renewal process, please open a case at Customer Service Central (formerly Partner Relationship Team - PRT)

*Cisco typically receives exam results within five to 10 days from its respective testing agencies.

How to Renew Your Certification

You have 90 days prior to your certification anniversary date to begin the re-certification process. In the 90 days prior to your anniversary date, your status will change from Approved to Re-Cert in the Certification and Specialization Application (CSApp) online tool and you will receive a notification by e-mail. Once you verify that you are in compliance with current specialization requirements, please submit your application in the CSApp tool. You will not be able to submit your application unless all requirements are met.

If you encounter any issues in the application or renewal process, please open a case at Customer Service Central

Failure to submit a re-certification application 30 days after your anniversary date will result in loss of the certification.