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TelePresence Video Master Satellite Authorized Technology Provider Requirements

To achieve a TelePresence Video Master Satellite ATP certification, partners must fulfill each of the following defined job roles:

  • Account Manager
  • Systems Engineer
  • Field Engineer

Note: Role sharing guidelines for ATPs are unique and specific for each ATP program. These guidelines sit outside of the role sharing guidelines used for specializations and certifications, allowing a partner to utilize roles that have already been assigned in one or more specialization or certification programs.

Role sharing allows a single individual to fulfill similar roles based upon the ATP and the role. The TelePresence Video Master Satellite ATP Program allows role sharing, in that one individual may fulfill the two required job roles of Account Manager and System Engineer. However, the Field Engineer must be a unique individual. Persons filling roles must be employees and reside in the same Cisco theater where the ATP Partner is fulfilling the program requirements.

Because technology continues to evolve, Cisco ATP requirements are subject to change. Please refer to this site often to help ensure that you meet all current program requirements.

Please view the investment in time and money for this program.

The TelePresence Video Master Satellite ATP Program requirements are as follows:


Account Manager (AM)

The Account Manager is responsible for managing the customer relationship, setting customer expectations, and advancing the sales lifecycle. Responsibilities include:

  • Uncovering business opportunities and challenges
  • Positioning products and solutions for the Cisco TelePresence Video Master architecture, applications, and solutions.
  • Preparing technical responses to requests for proposals (RFPs)
  • Providing sales support for installed customers
  • Engaging with their Cisco Partner Account Manager (PAM) as necessary

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Systems Engineer (SE)

The Systems Engineer is a presales engineer responsible for advancing technology direction and designing comprehensive customer business and technical solutions. Responsibilities include:

  • Positioning products and solutions for the Cisco TelePresence Video Master architecture, applications and solutions.
  • Customer engagement to plan, design, acquire, configure, implement, and integrate the systems required to support Cisco TelePresence Video Master solutions
  • Setting customer expectations and ensuring the highest level of technical account management
  • Developing high-level design, configuration and implementation strategy
  • Using technical resources to create and present customer proposals

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Field Engineer (FE)

The Field Engineer is a postsales engineer responsible for implementing and operating products and solutions. Responsibilities include:

  • Installing and configuring the TelePresence products and software associated with the Cisco TelePresence Video Master solution at the customer site(s). 
  • Troubleshooting and resolving technical issues during deployment
  • Providing installation testing and turn-up services
  • Providing  problem determination, analysis, and problem resolution
  • Providing customer technical support as required and engaging Cisco Technical Assistance Center (TAC) as required for hardware and software support and problem resolution.

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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