E-Procurement Ariba Punchout

Q&A

Our Mission



  1. How can I sign up to add Cisco as a supplier on the ACSN (Ariba Commerce Services Network)?

  2. What functionality will Cisco provide within the Punchout site for the Ariba solution?

  3. Will Cisco provide UN/SPSC (Universal Standard Products and Services Classification) codes?

  4. How will Cisco accept orders through the Ariba Network?

  5. How will configurations within the Cisco Punchout site work within Ariba?

  6. Will Cisco staff be available to assist in setting up the connection for doing business with a buyer?

  7. What if I need to submit a noncatalog order?

  8. How do you define a successful test on the network?

  9. How will we move to production after successful testing?

  10. Where can I find sample cXML (commerce eXtensible Markup Language) documents

  11. Which version of Ariba Buyer does Cisco support?

  12. What if I use CommerceOne or another solution, rather than Ariba? Should I continue to place orders through the Cisco Ordering Tool?

  13. Will Cisco provide training for users who are not familiar with the Punchout site?

1.) How can I sign up to add Cisco as a supplier on the ACSN (Ariba Commerce Services Network)?

A: Customers can request to do business with Cisco via the ACSN. Cisco will enable customers that currently have or qualify for a direct purchasing relationship with Cisco. The normal process for enabling a PunchOut supplier, testing, and deployment will be reviewed with each customer to consider any unique aspects that may need to be addressed with a PunchOut solution.

2.) What functionality will Cisco provide within the Punchout site for the Ariba solution?

A: Full functionality that exists today in the Ordering Tool. All order types, price lists, configurable products, and global services and solutions will be available.

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3.) Will Cisco provide UN/SPSC (Universal Standard Products and Services Classification) codes?

A: We are passing UN/SPSC codes that apply to our products and will modify those codes as needed. Cisco will inform Ariba customers of changes or additions.

4.) How will Cisco accept orders through the Ariba Network?

A: Cisco supports electronic orders via cXML (commerce eXtensible Markup Language). Cisco's method of ordering in the Ariba Buyer should be via the ACSN (Ariba Commerce Services Network).

5.) How will configurations within the Cisco Punchout site work within Ariba?

A: Cisco's products are highly configurable. The configuration rules that apply to those products change frequently to offer the highest quality and greatest feature sets. The Cisco E-Procurement Solution will retain valid configuration of the order for eight calendar days to allow you extra time to get through the approval workflow. Beyond eight days, we will confirm that the configuration is valid prior to accepting the order.

6.) Will Cisco staff be available to assist in setting up the connection for doing business with a buyer?

A: Yes. Cisco assumes you are already a user of Ariba Buyer on the ACSN (Ariba Commerce Services Network). If not, please contact Ariba at www.ariba.com for implementation guidelines. Please forward any questions you may have to eprocurement@cisco.com .

7.) What if I need to submit a noncatalog order?

A: All products should be available within the Cisco Punchout site. If not, please contact 800 553-NETS (6387) for general questions.

8.) How do you define a successful test on the network?

A: There are several versions of the Ariba Buyer available to our customers. A successful test for Cisco will include the basic functionality to PunchOut, transfer items back to Ariba, and obtain approval for order submission and acceptance by Cisco of a complete order. Some business process changes may need to be implemented to support a scalable business model. This may vary based on internal guidelines, but Cisco's goal is to provide the solution that most closely matches the customer's business model.

9.) How will we move to production after successful testing?

A: Cisco will enable access, then users will point to the Cisco production accounts on the ACSN (Ariba Commerce Services Network) for sending in production orders.

10.) Where can I find sample cXML (commerce eXtensible Markup Language) documents?

A: Please go to: http://www.cxml.org/files/cXMLUsersGuide.pdf or to: cxml.org/home/ to access the cXML home page.

11.) Which version of Ariba Buyer does Cisco support?

A: Cisco supports version 6.x and 7.x. Future versions will be added to this list as they are tested and confirmed.

12.) What if I use CommerceOne or another solution, rather than Ariba? Should I continue to place orders through the Cisco Ordering Tool?

A: We are assessing other E-Procurement opportunities and will update this document as information becomes available.

13.) Will Cisco provide training for users who are not familiar with the Punchout site?

A: Yes, Cisco will help make sure that users are trained and know how to use the Punchout site. We will also provide training guides and an order entry guidelines sheet to all users.