Hear from John Hernandez on why you need to be a part of the biggest contact center event of the year.
Welcome to the fourth annual Cisco Americas Customer Collaboration Sales Summit! Taking place September 11-12 at the Fairmont Dallas Hotel in Texas, this event is THE contact center event of the year, bringing together under one room more than 400 attendees, including channel and delivery partners, key technology partners and Cisco contact center sales, services, product management, channels, marketing, and executive personnel. This event promises to make your time worthwhile and deliver the tools and knowledge you need to outpace the competition, network with your peers and Cisco, and ultimately put more money in your pockets. Click here for the top reasons you can't miss this event!
September 10, 2013 | |||||||
7:05pm SOLD OUT |
Are you a loyal Texas Rangers fan? Or perhaps you root for the Pittsburgh Pirates? Just enjoy a night out at the ballgame? Well, you're invited to join your peers for a Cisco and Exony co-sponsored pre-event fun at Rangers Ballpark in Arlington. From the comfort of a private suite, you can watch the Rangers take on the Pirates while enjoying hot dogs, wings and other must-have ballpark food. Round trip transportation from the Fairmont Dallas hotel will be provided. Complimentary tickets and transportation are available to the first 90 registrants on a first come, first serve basis, so hurry and register now! | ||||||
September 11, 2013 | |||||||
8:00am - 5:15pm | Registration and Information Desk Open | ||||||
8:00am - 9:00am | Breakfast and Exhibit Hall Open | ||||||
GENERAL SESSION | |||||||
9:00am - 10:30am | Welcome and Opening Keynote | ||||||
10:30am - 11:00am | Morning Break and Exhibit Hall Open | ||||||
11:00am - 12:15pm | Cisco Customer Collaboration Portfolio Update | ||||||
12:15pm - 1:30pm | Lunch, Exhibit Hall open, and Optional Birds of a Feather Sessions | ||||||
1:30pm - 2:45pm | Cisco Customer Collaboration Portfolio Update Cont'd | ||||||
2:45pm - 3:15pm | Afternoon Break and Exhibit Hall Open | ||||||
3:15pm - 4:15pm | The Next Evolution: Customer Collaboration Demonstrations | ||||||
4:15pm - 5:00pm | |||||||
5:00pm - 5:15pm | Day #1 close and Lucky Draw | ||||||
5:15pm - 7:00pm | Welcome Reception and Exhibit Hall Open | ||||||
7:00pm -11:00pm | Dinner and Entertainment | ||||||
September 12, 2013 | |||||||
GENERAL SESSION | |||||||
8:00am - 5:30pm | Registration and Information Desk Open | ||||||
8:00am - 9:00am | Breakfast and Exhibit Hall Open | ||||||
9:00am - 9:45am | Guest Keynote Speaker | ||||||
BREAKOUT SESSIONS | BREAKOUT: ENTERPRISE TRACK | BREAKOUT: EXPRESS TRACK | |||||
9:45am - 10:45am | Compete and Win Strategies: When Silver Bullets Don't Work and How to Compete the Cloud | 9:45am - 10:45am | Cisco Unified Contact Center Express 10.0 Overview | ||||
10:45am - 11:15am | Morning Break and Exhibit Hall Open | ||||||
BREAKOUT SESSIONS | BREAKOUT: ENTERPRISE TRACK | BREAKOUT: EXPRESS TRACK | |||||
11:15am - 12:15pm | Strategies for Success: Cisco and eGain Multi-channel and Web Customer Service Solutions | 11:15am - 12:15pm | How to Compete and Win with Cisco Unified Contact Center Express | ||||
12:15pm - 1:15pm | Lunch, Exhibit Hall Open, and Optional Birds of a Feather Sessions | ||||||
BREAKOUT SESSIONS | BREAKOUT: ENTERPRISE TRACK | BREAKOUT: EXPRESS TRACK | |||||
1:15pm - 2:15pm | Accelerate Adoption with Business Change Management | 1:15pm - 2:15pm | Cisco Unified Contact Center Express Demonstrations | ||||
BREAKOUT SESSIONS | BREAKOUT: ENTERPRISE TRACK | BREAKOUT: EXPRESS TRACK | |||||
2:15pm - 3:15pm | Cisco Hosted Collaboration Solution for Contact Center | 2:15pm - 3:15pm | Cisco Unified Contact Center Express Selling Best Practices | ||||
3:15pm - 3:45pm | Afternoon break | ||||||
BREAKOUT SESSIONS | BREAKOUT: ENTERPRISE TRACK | BREAKOUT | |||||
3:45pm - 4:45pm | Cisco Packaged CCE | 3:45pm - 4:45pm | |||||
GENERAL SESSION | |||||||
4:45pm - 5:15pm | Enabling Partners to Sell and Win: Marketing Update, Programs and Promotions | ||||||
5:15pm - 5:30pm | Event close and wrap up |
The 2013 Cisco Americas Customer Collaboration Sales Summit will be held at the Fairmont Dallas hotel in Texas, a first-class hotel located in the heart of the downtown Dallas Arts District.
To get the best fares and schedule, reserve your air travel as soon as possible. The closest airports are Dallas Love Field Airport (DAL), which is 5 miles away, and Dallas/Fort Worth International Airport (DFW), which is 18 miles away. To help you plan your travel accordingly, registration for the Americas Cisco Customer Collaboration Sales Summit will begin at 8:00 a.m. on Wednesday, September 11, and the event will will conclude at 5:30 p.m. on Thursday, September 12. The optional pre-event activity will begin in the late afternoon on Tuesday, September 10th (see Agenda for details).
Super Shuttle: (817) 329-3846
$17 per person
Service to both DAL and DFW Airports
Taxi
Yellow Cab: (214) 426-6262
Cowboy Cab: (214) 428-0202
Limousine
Please call the Concierge at (214) 720-5233 to arrange a limousine pick-up.
Rental Car
Hertz: 1 (800) 263-0600
Enterprise: 1 (800) 261-7331
Parking
Self-service covered and open parking lots and garages are available in the surrounding area.
Valet Parking Rates
Overnight Guest Rate - $25.00 (inclusive of tax) including in-and-out privileges
Daily Rates
The Fairmont Dallas Hotel
1717 N. Akard Street
Dallas, Texas
75201
The Fairmont Dallas Hotel is the official hotel and conference venue for the 2013 Cisco Americas Customer Collaboration Sales Summit. We have negotiated for you the best rooms at special discounted rates of $190/night (fees/taxes are not included) based on a single or double occupancy.
A select number of rooms are available on a first come, first serve basis, so please reserve your rooms at your earliest convenience.
Attendees are financially responsible for their flight and hotel accommodations.