CISCO

2013 Cisco Americas Customer Collaboration Sales Summit

Welcome

Hear from John Hernandez on why you need to be a part of the biggest contact center event of the year. 

Welcome to the fourth annual Cisco Americas Customer Collaboration Sales Summit!  Taking place September 11-12 at the Fairmont Dallas Hotel in Texas, this event is THE contact center event of the year, bringing together under one room more than 400 attendees, including channel and delivery partners, key technology partners and Cisco contact center sales, services, product management, channels, marketing, and executive personnel. This event promises to make your time worthwhile and deliver the tools and knowledge you need to outpace the competition, network with your peers and Cisco, and ultimately put more money in your pockets. Click here for the top reasons you can't miss this event!

Agenda

September 10, 2013

7:05pm

SOLD OUT

Are you a loyal Texas Rangers fan? Or perhaps you root for the Pittsburgh Pirates? Just enjoy a night out at the ballgame? Well, you're invited to join your peers for a Cisco and Exony co-sponsored pre-event fun at Rangers Ballpark in Arlington. From the comfort of a private suite, you can watch the Rangers take on the Pirates while enjoying hot dogs, wings and other must-have ballpark food. Round trip transportation from the Fairmont Dallas hotel will be provided. Complimentary tickets and transportation are available to the first 90 registrants on a first come, first serve basis, so hurry and register now!
September 11, 2013
8:00am - 5:15pm Registration and Information Desk Open
8:00am - 9:00am Breakfast and Exhibit Hall Open
  GENERAL SESSION
9:00am - 10:30am Welcome and Opening Keynote
10:30am - 11:00am Morning Break and Exhibit Hall Open
11:00am - 12:15pm Cisco Customer Collaboration Portfolio Update
12:15pm - 1:30pm Lunch, Exhibit Hall open, and Optional Birds of a Feather Sessions
1:30pm - 2:45pm Cisco Customer Collaboration Portfolio Update Cont'd
2:45pm - 3:15pm Afternoon Break and Exhibit Hall Open
3:15pm - 4:15pm The Next Evolution: Customer Collaboration Demonstrations
4:15pm - 5:00pm

Cisco Customer Collaboration Architectural Vision

5:00pm - 5:15pm Day #1 close and Lucky Draw
5:15pm - 7:00pm Welcome Reception and Exhibit Hall Open
7:00pm -11:00pm Dinner and Entertainment
September 12, 2013
  GENERAL SESSION
8:00am - 5:30pm Registration and Information Desk Open
8:00am - 9:00am Breakfast and Exhibit Hall Open
9:00am - 9:45am Guest Keynote Speaker
BREAKOUT SESSIONS BREAKOUT: ENTERPRISE TRACK BREAKOUT: EXPRESS TRACK
9:45am - 10:45am Compete and Win Strategies: When Silver Bullets Don't Work and How to Compete the Cloud 9:45am - 10:45am Cisco Unified Contact Center Express 10.0 Overview
10:45am - 11:15am Morning Break and Exhibit Hall Open
BREAKOUT SESSIONS BREAKOUT: ENTERPRISE TRACK BREAKOUT: EXPRESS TRACK
11:15am - 12:15pm Strategies for Success: Cisco and eGain Multi-channel and Web Customer Service Solutions 11:15am - 12:15pm How to Compete and Win with Cisco Unified Contact Center Express
12:15pm - 1:15pm Lunch, Exhibit Hall Open, and Optional Birds of a Feather Sessions
BREAKOUT SESSIONS BREAKOUT: ENTERPRISE TRACK BREAKOUT: EXPRESS TRACK
1:15pm - 2:15pm Accelerate Adoption with Business Change Management 1:15pm - 2:15pm Cisco Unified Contact Center Express Demonstrations
BREAKOUT SESSIONS BREAKOUT: ENTERPRISE TRACK BREAKOUT: EXPRESS TRACK
2:15pm - 3:15pm Cisco Hosted Collaboration Solution for Contact Center 2:15pm - 3:15pm Cisco Unified Contact Center Express Selling Best Practices
3:15pm - 3:45pm Afternoon break
BREAKOUT SESSIONS BREAKOUT: ENTERPRISE TRACK BREAKOUT
3:45pm - 4:45pm Cisco Packaged CCE 3:45pm - 4:45pm

Agent and Supervisor Migrations.  Transitioning Unified CCX customers to Intelligence Center and Finesse

  GENERAL SESSION
4:45pm - 5:15pm Enabling Partners to Sell and Win: Marketing Update, Programs and Promotions
5:15pm - 5:30pm Event close and wrap up

Travel

Venue

The 2013 Cisco Americas Customer Collaboration Sales Summit will be held at the Fairmont Dallas hotel in Texas, a first-class hotel located in the heart of the downtown Dallas Arts District.

Air travel

To get the best fares and schedule, reserve your air travel as soon as possible. The closest airports are Dallas Love Field Airport (DAL), which is 5 miles away, and Dallas/Fort Worth International Airport (DFW), which is 18 miles away. To help you plan your travel accordingly, registration for the Americas Cisco Customer Collaboration Sales Summit will begin at 8:00 a.m. on Wednesday, September 11, and the event will will conclude at 5:30 p.m. on Thursday, September 12.  The optional pre-event activity will begin in the late afternoon on Tuesday, September 10th (see Agenda for details).

Transportation

The Fairmont Dallas does not offer complimentary shuttle service, but their Concierge will be pleased to assist you in making arrangements with other services.

Super Shuttle: (817) 329-3846
$17 per person
Service to both DAL and DFW Airports

Taxi 
Yellow Cab: (214) 426-6262
Cowboy Cab: (214) 428-0202

Limousine
Please call the Concierge at (214) 720-5233 to arrange a limousine pick-up.

Rental Car
Hertz: 1 (800) 263-0600
Enterprise: 1 (800) 261-7331

Parking
Self-service covered and open parking lots and garages are available in the surrounding area.

Valet Parking Rates 
Overnight Guest Rate - $25.00 (inclusive of tax) including in-and-out privileges 
Daily Rates  

  • $13.00 for less than 6 hours (inclusive of tax); no in-and-out privileges
  • $19.00 for more than 6 hours (inclusive of tax); no in-and-out privileges 

Weather

September is a popular time for tourists to visit Dallas/Fort Worth. This is a pleasant season with warm, sunny days and cool nights. Dallas averages a daily maximum temperature between 86 and 92 degrees Fahrenheit. The minimum temperature usually falls between 67 and 72F. Pack accordingly!

Event Sponsors

Platinum Sponsors


Gold Sponsors

Calabrio Verint  

Silver Sponsors

2Ring Empirix Plantronics
Jabra Upstream Works Exony
Webtext

Hotel

The Fairmont Dallas Hotel
1717 N. Akard Street
Dallas, Texas 75201

The Fairmont Dallas Hotel is the official hotel and conference venue for the 2013 Cisco Americas Customer Collaboration Sales Summit. We have negotiated for you the best rooms at special discounted rates of $190/night (fees/taxes are not included) based on a single or double occupancy.

A select number of rooms are available on a first come, first serve basis, so please reserve your rooms at your earliest convenience.

Attendees are financially responsible for their flight and hotel accommodations.

Registration

Please click the orange 'Register Now' button to register for the 2013 Cisco Americas Customer Collaboration Sales Summit.