Agent and Supervisor Migrations.  Transitioning Unified CCX customers to Intelligence Center and Finesse.

Learn about the exciting new capabilities of Contact Center Express. Both the new reporting tool (CUIC) and the new agent and supervisor desktop (Finesse) bring new opportunities, to migrate customers from the legacy tools to the new ones and offer custom solutions. CUIC and Finesse not only bring new out-of-the-box functionality, but also enable customizations to better align the solution to specific customer needs. Learn how to migrate the installed customer base to the new era.