FederalBiz@Cisco

Keep your finger on the pulse. Read about the issues facing federal IT leaders and how technology is helping improve government efficiency and effectiveness. Subscribe Now.


	Network-Based Collaboration Tools for Government: Assessing the ROI Information sharing within and between agencies is essential for effective government. But empowering employees in different locations to collaborate has been an elusive goal. “Until recently, government employees haven’t had an effective way to securely reach out beyond agency walls to share information with coworkers and interact with citizens in a virtual setting,” says David Rubal, regional manager for Unified Communications, Cisco. Read more >>

Video and TelePresence: Four Ways They Support Agency Missions

Compared to in-person meetings, video collaboration can lower travel costs, save time, and reduce environmental impact. And compared to voice-only conversations, voice and video conferences enhance communication within and between agencies. “Seeing the other person’s reaction gives you important feedback and reassures you that they’re paying attention,” says Steve Anderson, Unified Communications Specialist for Cisco. Read more >>

The New Contact Center: Enhanced Citizen Interaction

When a citizen or employee calls your government agency, how long does it take to reach a person who can help? New contact center solutions can enhance interactions between agents and citizens, empower agents to be more productive, and reduce government costs. A model for effective call centers is the Dayton VA Medical Center (VAMC) in Dayton, Ohio, which serves thousands of veterans each year.
Read more >>

Case Study

Dayton’s VA Medical Facility transformed its call center to enhance citizen interactions
and reduce costs.

Read the Case Study >>

Keep Up to Date with Cisco

Have You Met Fred?
Visit Fred Federal in his home office at www.fredfederal.com to see how Fred is using technology to work productively, collaboratively,
and securely from wherever he needs to be. Visit soon and Fred will send you a blinking "I Met Fred" button. But hurry, this offer is good only as long as supplies last.

Don't Miss the Upcoming Cisco Tech Forum
Attend the upcoming Cisco Technology Forum, “Business Transformation and Next Gen Collaboration,” February 17-18, 2009. This two-day event will bring together more than 200 public sector technology decision makers to hear and experience Cisco and partner solutions and best practices. Featured topics will include integrated networks, collaboration, and data center. For more information, visit www.cisco.com/offer/ctf.

Managed Services and Networx Empower Government
Cisco’s Networx Contract Resource website provides information about services provided by GSA’s Networx contract, links to Cisco’s partner service providers, and news and information you can put to work right away to facilitate your organization’s Networx transformation. Visit this helpful resource at www.cisco.com/go/networx .