Cisco Unified Contact Center Enterprise
State-of-the-Art Contact Center Capabilities
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure:
- Segmentation of customers and monitoring of resource availability
- Comprehensive customer profiles
- Routing to the most appropriate resource based on real-time conditions
Get more product information: Call 866-428-9596.
- Related Links
- [1] Abbreviated Data Sheet
