Cisco Agent Desktop Suite for Cisco Unified Contact Center Express 7.0
Abbreviated Data Sheet
Product features include:
- Robust CTI screen pop, soft phone with media termination, and agent/supervisor coaching
- Faster installation than traditional CTI technologies
- GUI-based management
- Real-time display of statistics
- Manager ability to monitor and coach agents and record agent calls
- Call-control capabilities such as call answer, hold, conference, and transfer
- Automatic call distributor state control
Get more product information: Call 866-428-9596.
- Related Links
- [1] Product Overview
