academynetspace.com FAQ

Home Page Links


Game Space Links


Profiles and Connections


NetSpace Challenge


NetSpace Skills Pursuit


Home Page Flag Information


NetSpace Information


Home Page Links

What is the Game Space?

The Game Space is the section of NetSpace dedicated to games on networking and IT. The NetSpace Challenge and NetSpace Skills Pursuit are games created in 2007 that we update each year. In addition, we are trying to use the Game Space to test out new games with our NetSpace community. We will add new games in Beta and ask for feedback as we continue to improve them and decide whether or not this type of gaming would be a good addition to the Cisco Networking Academy curriculum.
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What is the Interactive Network Map?

The interactive network map allows users to really get a feel of the breadth of the Cisco Networking Academy community globally. Users may use the interactive network map to drill down to a particular country and explore the academies in that area.
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What are the NetRiders Competitions?

NetRiders Competitions are currently held in over 80 countries and are only open to current Cisco Networking Academy students. The actual dates and times of the NetRiders competitions will vary depending on the country you are in. The NetRiders site will provide more details or who to contact to find out about a NetRiders for your country.
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What are Global Milestones and where does the information come from?

Global Milestones are a variety of global, regional and local historical events related to the first ten years of Networking Academy. In addition, we have highlighted specific milestones and events that have occurred during the first decade of the Cisco Networking Academy from 1997-2006.
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What are the Leader Boards?

Thjs lists the top 3 in the NetSpace Challenge for each leader board. As you drill down on the interactive network map, you will see the top 3 for that specific region, country or state/province you are exploring.
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How can I use the Search function?

Type in the name of an academy to find them on the map. To be able to search for an individual, you must have a registered profile and be logged in.
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Game Space Links

What is the NetSpace Challenge?

Test your knowledge about networking and IT by competing against Networking Academy participants around the world. All participants have the opportunity to answer 50 Questions on Demand each day as well as a Question of the Day for each weekday. Points that are earned may be spent in the Prize Room. Leader board points reset at the beginning of each month but your cumulative points are still in the prize room to spend at a later date. This game is open to anyone with a registered public profile on NetSpace.
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What is the NetSpace Skills Pursuit?

The NetSpace Skills Pursuit allows you to test your skills on real networking scenarios. Play your chosen track repeatedly to achieve your personal best score or choose to play on any of the four tracks. This game is open to anyone with a registered public profile on NetSpace. To fully answer the questions, you will need to download Virtual Desktop or Virtual Laptop for the IT Essentials track and Packet Tracer for the other tracks. Virtual Desktop/Laptop and Packet Tracer are available on to Academy Connection users only.
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What is the Healthy Network?

In this game you will help install and configure a home, hospital, and remote health care network. Designed for CCNA students to use technology to solve health care network issues. The Healthy Network game is based on Packet Tracer Activities and a sequencer that scores your configurations and inputs them to a scoring window. Packet Tracer 5.2.1 is required to play this game. For details on how to get started playing this game, there is a link on the Healthy Network game page to a video with more detailed instructions. We highly recommend viewing that video before playing.
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What is Tech's Warehouse?

Designed for IT Essentials students, in the Tech’s Warehouse activity you will use your knowledge and our fake warehouse credit card to solve customer PC issues. It is a shopping trip featuring ten customer scenarios. Apply what you know about PC repair and upgrading to help each customer solve their equipment problem.
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Why should I leave feedback?

Many of the games have been designed by our development team with the idea that they might be incorporated into curriculum to enhance learning or practicing skills. To help us in this, we would appreciate all users providing feedback on all the games they play. We will use the feedback to update existing games, create new games or decide to incorporate into course work.
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What are the NetSpace Winners?

You can view the monthly winners on the NetSpace Challenge and the annual winners of the NetSpace Skills Pursuit competitions.
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Profiles and Connections

Why do I need to register?

Registration allows you to participate in many of the extra features on the site. You may explore basic academy information, videos, Your Views and milestones without registration. Registration allows you to create a profile and connect with others and allows you to participate in the online games and competitions.
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How do I validate my registration?

After you complete the registration form and click submit, an email will be sent to the address you provided with a link for you to click to complete and validate your registration. If you do not get an email, please check your spam or bulk folder. It helps to add system@academynetspace.com to your address book. If you are still having problems, please send your username, first and last name to netspace@external.cisco.com.
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Can I keep my profile private?

Yes, you can. In the registration process, you will be given the opportunity to select whether you want a public or private profile. You will be able to connect to academies and make nominations in the recognition program with a private profile. A public profile is required to connect to individuals and to participate in the games, challenges, and competitions.
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What information is shown in a public profile?

A public profile will list your first/given and last/family name, your hometown, what academies and courses you participate(d) in, as well as your photo or avatar and the text you write in your About Me section. In addition, your primary role, participation in the tournament and recognition program will be indicated on your public profile. You also may choose to include a personal URL or your link to one of the popular social networking sites.
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What are the file restrictions for my profile photo?

Your photo must be in a .JPG or .GIF file format under 1MB. The photo will be resized (cropped and centered) to be 80x80 pixels.
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How do I report inappropriate content on a profile?

If you see an inappropriate photo or text on an individual’s profile, please send an email to netspace@external.cisco.com and include the full name and hometown of the individual along with what content you feel is inappropriate.
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How do I connect with other individuals?

You may connect to other individuals who have a registered public profile.  When requesting a connection, you will have an opportunity to write that individual a personal message.  An email will be sent to that individual you are requesting a connection with and they may accept or deny the connection.  If they accept, you will be able to see their profile connected to your profile.
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Why couldn’t I write a personal message to one individual?

If a person has set their profile settings not to accept email notifications, then you will not be able to send a personal message. The next time that person logs in to their profile, they will see the connection request and have the choice to approve or deny the connection.
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How can I communicate with my individual connections?

Once a connection is accepted, you will be given the opportunity to send a connection your email address. For privacy reasons, we do not post email addresses on the public profile. From your My profile section, view Your Connection. You may only send an email address to a person who is an active connection. Select the Send this connection your email address link and we will send that individual your email address along with a request to contact you directly with the email address you provided. Another way to communicate is to share links in your profile to your own website, blog, or social networking site such as Facebook or MySpace, etc.
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Why couldn’t I send my email address to an active connection?

If a person has set their profile settings not to accept email notifications, then you will not be able to send that connection your email address.
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What if I do not have a specific academy to connect to?

Many Cisco employees, Networking Academy staff members, individuals in partner organizations may not work with a particular academy. If that is the case, select the United States, then California, and connect to Cisco Systems from the academy list.


For an academy to show up on NetSpace, it needs to have taught or be teaching a class. We update the site once a month with academies that have taught their first class. If you are waiting for your academy to show up on the site, please connect to another academy nearby and then change your primary academy once your academy gets listed on this site.
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What if I forgot my password?

If you have forgotten your password, then you will need to reset it. Go to the login screen and there is a link at the bottom of the login in box for you to click if you forgot your password. A new box will come up and ask you to put in your username. Then the system will email you a temporary password to the email account associated with that username. Use the temporary password to login and then go to your profile page and change your password.
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NetSpace Challenge

How do I register for NetSpace Challenge?

Click on the NetSpace Challenge link. You will be prompted to login. If you already have a registered profile, login with your username and password. If not, then follow the steps to register and validate your profile. Once you login, you will then go through the steps to sign up for the Challenge by selecting a challenge name, image, and leader board.
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Can anyone play in the NetSpace Challenge?

Anyone with a public registered profile may participate in the NetSpace Challenge. This includes current students, alumni, instructors, other academy roles, partners, Networking Academy staff, Cisco employees, and visitors to the site.
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Can I use my own name for my tournament handle?

Yes, you many use your own name or your academynetspace.com username as long as no one else has already signed up for the NetSpace Challenge with that name. There can only be one occurrence of a username in the NetSpace Challenge tournament.
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Can I use my own photo for my tournament image?

Yes, you may use the photo from your profile, you may choose to upload a different photo or you may select from a group of avatars provided.
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Why do I have to have a public profile to play in the NetSpace Challenge?

A public profile is required to play in the NetSpace Challenge so that all participants can view the profiles of those on the leader board. The NetSpace Challenge is just one more way that you can find people on the site and make more connections.
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Why do I have to pick a leader board?

The leader boards are designed so that students and alumni are competing for a spot in the top ten (10) against others who have had the same coursework. Regardless of the leader board you are on, you will have the opportunity to answer the same questions as any NetSpace Challenge participant and to earn valuable points.
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Can I change the leader board I am on?

Yes, you may move leader boards between the first and the fifteenth of each month. We encourage you to play within the leader board of your current skill level. If you select to move to a different leader board, your points will stay with you.
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How often do the scores on the leader board update?

The leader board points update daily. Your total score as displayed in your Challenge profile will update within moments of answering a question correctly.
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Can I view the profiles of leader board participants?

Yes, you can. Just click on the image on the leader board and the person’s profile will pop up on the screen.
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Can I connect to people on the leader board?

You may request a connection with anyone who has a public profile on the site. When you are viewing a profile in the flash version, just click on ‘Add to your network’ to request a connection. When viewing a profile in the HTML low bandwidth version, click on ‘Explore this network’ and then click on ‘Request a connection’.
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What is Question of the Day?

Every week day during the course of the Challenge, there will be a new Question of the Day. The Question of the Day is the same for every participant. You get the opportunity to answer each Question of the Day one time.
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What is Question of the Day archive?

Because we know that you may not be able to sign onto the NetSpace Challenge every day, there is an archive during the month for every Question of the Day. You only get the opportunity to answer each Question of the Day one time during the month but you can decide when to answer that question. If you sign on after the Challenge has begun, go into the Question of the Day archive and answer any Questions of the Day that you may have missed. The Question of the Day archive is only available for the month that we are currently in and will reset each new month.
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What are Questions on Demand?

Questions on Demand are a set of questions from different skill levels. The point value is determined by the level of difficulty or coursework needed to answer the question. Every day you sign on to the Challenge you can select to answer Questions on Demand. There is a limit of 50 questions per day.
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Why do I get the same questions more than once in Questions on Demand?

The Questions on Demand are a pool of questions that the computer will randomly generate for you to answer that day. You will not get a question twice in the same day but you might get questions again when you sign in to play on a different day.
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How many questions can I answer in a day?

You may answer the Question of the day. You may answer any questions in the Question of the Day archive that you have not yet answered for the month we are in. And you may answer up to 50 Questions on Demand in a day.
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Do I get penalized for incorrect answers?

No, you do not get penalized for incorrect answers. In Questions of the Day, you only get the opportunity to answer the question one time, so if your answer is incorrect, you will not see that question again. In Questions on Demand, you may get the same question on another day so you might have the opportunity to get it correct at a later date.
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Do I get penalized for passing on a question?

No, you do not get penalized for passing on a question. In Questions on Demand, you only get 50 questions in a day regardless of whether you pass or answer them. If you choose to pass, you will have less opportunity to earn points on that day. Since you are not penalized for incorrect questions, take your best guess on answering a question in the Questions on Demand section. For Questions of the Day, you might want to pass, go look up the answer, and then come back and answer it later since you will only get the opportunity to answer that question once.
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How do I dispute the validity of a question or corresponding answer?

If you believe a question or corresponding answer is incorrect, please email the entire question along with your dispute to netspace@external.cisco.com.
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Are there prizes? What can I get with my points?

There is a prize room within the NetSpace Challenge for you to redeem your points. Currently, the prizes are all items that you can receive electronically. The points in the prize room are cumulative from each challenge period.
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What if I have an issue downloading a prize from the Prize Room?

Send an email to netspace@external.cisco.com and explain what prize you were trying to download and what the issue was.
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What is the Question Repository?

Any Challenge participant may submit their own networking and IT questions to be considered to be added to the NetSpace Challenge. The questions must be submitted in English and must have 2-4 multiple choice answers provided along with the correct answer.
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Am I notified if my question is accepted from the Question Repository?

You will be notified only if your question was selected to be added into the NetSpace Challenge. At the bottom of the Challenge page, there is a list of contributors along with the question they provided.
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Why did the title names on the Leader Boards change in October 2008?

Since the NetSpace Challenge launched, new curriculum launched. We wanted to better align with the curriculum. In addition, our original intent for the Expert board was for Instructors and non-student/alumni participants so we decided to make that a little more specific.
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Which Leader Board should I play on?

  1. PC Technician - Students currently enrolled in IT Essentials course work through Cisco Networking Academy or alumni who have completed only IT Essentials course work through Cisco Networking Academy.
  2. Network Technician - Students currently enrolled in CCNA Discovery 1 or CCNA Discovery 2 or CCNA Exploration 1 or CCNA Exploration 2 course work through Cisco Networking Academy or alumni whose highest level of completed course work through Cisco Networking Academy was CCNA Discovery 1 or 2 or CCNA Exploration 1 or 2.
  3. Network Associate - Students currently enrolled in CCNA Discovery 3 or CCNA Discovery 4 or CCNA Exploration 3 or CCNA Exploration 4 course work through Cisco Networking Academy or alumni whose highest level of completed course work through Cisco Networking Academy was CCNA or Discovery 3 or 4 or CCNA Exploration 3 or 4.
  4. Network Professional - Students currently enrolled in CCNP, CCNA Security or Wireless course work through Cisco Networking Academy or alumni whose highest level of completed course work through Cisco Networking Academy was CCNP, CCNA Security or Wireless.
  5. Instructors & Non-Students – Any participant who is not a Networking Academy student or alumni.

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Do I have to have Internet access to play?

You must have Internet access to play the Challenge. We also have an offline application that requires Internet access to download a desktop application so that you may answer questions without being online. You will need Internet access to upload your answers once you have answered your questions.
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How can I end my tournament session?

You may log out at any time during your session. If you only want to answer 20 Questions on Demand, that is fine. The program will save the points you have earned and you can log out or go explore other part of the www.academynetspace.com site.
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Why do my points on the Leader Board reset to zero?

At the first of each month, your points on the leader board will reset to zero at 12:00 am Pacific Time (GMT 0700 March 9, 2008 through November 1, 2008 and then it changes to UTC/GMT 0800 from November 2, 2008 through March 8, 2009).
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Why do the points on the leader board reset the first of each month?

We want to keep the challenge competitive and by resetting the points on the leader boards, it allows all challengers a fresh start each month to be able to compete for a place on the leader board.
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Do I lose the points I already earned?

No, you do not lose points. The leader board resets to zero at the beginning of each month, but the points you earned up to that time will be available for you to redeem in the prize room.
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Can I see who has made the Leader Board for each month?

Yes, there is a Hall of Fame page where you can see the top three players globally for each leader board listed by month. From the NetSpace home page, click on the NetSpace Winners link. From there you can select NetSpace Challenge Hall of Fame. You can click through each month of the Challenge to see who the top 3 were on each leader board for each month since the inception of the NetSpace Challenge. You can also get to this from the NetSpace Challenge. There is a Hall of Fame link above the leader boards.
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If I want to get more practice questions where can I go?

Cisco Prep Center http://forums.cisco.com/eforum/servlet/PrepCenter?page=main
Cisco Press http://www.cisco.com/web/about/ac123/ac220/about_cisco_cisco_press.html
Skills USA http://www.skillsusa.org
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NetSpace Skills Pursuit

Who can play the Skills Pursuit?

The Skills Pursuit is open to anyone NetSpace registered user who has a public profile and registers for the Skills Pursuit. To be able to download Packet Tracer, Virtual Desktop or Virtual Laptop, you must have an active Academy Connection ID and password which is available for Networking Academy students, instructors and other affiliates. These programs are needed to fully participate in this game. We may occasionally run time-limited competitions for students and alumni only that will have a new set of scenarios and actual prizes at the end of the competition period. But once that is done, the scenarios will be open for all to play.
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Where do I download Packet Tracer 5.2.1?

Packet Tracer 5.2.1 is available on Academy Connection. If you need to download this application please login to Academy Connection at www.cisco.com/go/netacad . After entering your Academy Connection username and password, select "go". On the next page of Academy Connection you will see the download for Packet Tracer in the left hand corner of the page.
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Can I use earlier versions of Packet Tracer?

You must use Packet Tracer 5.2.1 for the 2010 season. If you currently have Packet Tracer 5.0, you may use it for the 2008 season. If you currently have Packet Tracer 4.1, you may only use it for the 2007 scenarios in this game.
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Where do I download Virtual Activity: Desktop and Virtual Activity: Laptop?

The Virtual Desktop and Virtual Laptop are needed to fully play the PC Technician game board for the 2007 and 2008 seasons only. In order to download the file go to http://cisco.netacad.net/. After entering your Academy Connection username and password, select "go". Under Resources select Course Catalog. On the left side, select “IT Essentials: PC Hardware and Software”. You will see the zip file containing the Virtual Activity: Desktop or Virtual Activity: Laptop in the center of the screen. Right click on the file to save it on your computer.
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What do I do with the points I earn in the “quick-fire” mini-games?

These points are added to your overall point total for use in the prize room on AcademyNetSpace. The prize room can be found in the NetSpace Challenge. The mini-game points do not count towards your total in the Skills Pursuit.
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Who do I contact if I believe there is an issue with a question or other matter related to the Skills Pursuit?

In the event of a dispute over the validity of a question, the corresponding answer or to report any issue with the Skills Pursuit, participants may submit an email to netspace@external.cisco.com.
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Why do you need my Academy Connection Username and ID?

Why do you need my Academy Connection Username or ID? The Skills Pursuit 2010 competition is targeted at recognizing the top 40 student and/or alumni players in the world. In order to ensure that only students and alumni are competing we will be using the Academy Connection Username or ID in order to validate that players are eligible to compete and win the Skills Pursuit 2010 Competition.
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What if I can’t remember by Academy Connection Username or ID?

Please use the link on the Academy Connection site, www.cisco.com/go/netacad for “Forgot my password” in order to retrieve your information. The AcademyNetSpace team is not able to retrieve this information for you.
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What if there is a tie at the end of the Skills Pursuit 2010 competition?

In the event of a tie at the conclusion of Phase 4 we will use the player’s overall ranking in Phases 1, 2 and 3 to break the tie. If a secondary measure is necessary then we will use the order in which each player completed Phase 4.
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When will the Skills Pursuit 2010 scenarios be open to all players?

The Skills Pursuit 2010 scenarios will be open to all players on March 15, 2010. The winners of the Skills Pursuit 2010 competition will be decided March 31, 2010 and an announcement will be made April 15, 2010.
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Home Page Flag Information

What does ‘Total Academies Since Inception’ mean?

Total academies since inception data reflects the total number of academies in the region that have taught at least one student class since the inception of Cisco Networking Academy.
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What does ‘Student Enrollment Since Inception’ mean?

Student enrollment since inception data reflects the total number of students in a region enrolled in at least one class since the inception of Networking Academy. Each student is counted only one time in this number.
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What does ‘First Academy’ mean?

This is the academy site that had the earliest established date in a particular  region. We define the established date by using the earliest recorded activity in Academy Connection for each institution that has participated in the program.
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NetSpace Information

Where does the information about each Academy come from?

All Academy information displayed on NetSpace is from Academy Connection. Updates and new academies will be added to NetSpace each month.
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Why can’t I find my Academy on the list of academies?

Academies are listed if they are currently teaching students or have ever taught a student class. If you believe your academy should be on the list, please send an email to netspace@external.cisco.com with the academy’s information including name, city, country, and ID number.
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If my Academy only teaches instructors, will they be on the map?

Yes, we also highlight the academies that are only teaching instructors.
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What do I do if I have a question about the NetSpace website?

Submit an email to netspace@external.cisco.com.

When sending an email in regards to anything on the NetSpace site, address the subject line with one of the following:

  • NetSpace registration help
  • NetSpace question
  • NetSpace issue

In the body of the email, please provide the following:

  • First and Last Name
  • Email address you have listed in your NetSpace profile
  • Be specific about what your question or issue is

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What do I do if I have a question about the NetSpace Challenge?

Submit an email to netspace@external.cisco.com.
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What do I do if I have a question about the NetSpace Skills Pursuit?

Submit an email to netspace@external.cisco.com.
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What do I do if I have a question about the Healthy Network game?

Submit an email to netspace@external.cisco.com.
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What do I do if I have a question about the Tech’s Warehouse activity?

Submit an email to netspace@external.cisco.com.
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How do I report inappropriate content on a person’s profile?

Submit an email to netspace@external.cisco.com.
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What do I do if I want more information about the Cisco Networking Academy?

More information about the Cisco Networking Academy can be found at the Academy Connection.
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What do I do if I have a question about the NetRiders competitions?

Submit an email to Cisco_NetRiders@external.cisco.com.

When sending an email regarding NetRiders competitions, address the subject line with one of the following:

  • NetRiders competition dates
  • NetRiders registration question
  • NetRiders help needed

In the body of the email, please provide the following:

  • First and Last Name
  • Country you live in (State or Province for those in the USA or Canada)
  • Academy Connection Username and ID
  • Academy Name
  • Be specific about what your question or issue is

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