Training Resources

Collaboration

Manage a Mobile Workforce

Increase efficiency, productivity, and agility with Cisco WebEx and TelePresence.

Learning Services Collaboration training gives employees, partners, and customers the knowledge needed to optimize Cisco technology investments. We offer a suite of instructor-led classes that will teach your stakeholders how to integrate Cisco Collaboration technology into their daily work lives.

Backed by technology expertise, and a proven methodology for effective instructor-led training, Cisco Learning Services can help your organization develop the next generation of talent.

Cisco TelePresence

Cisco TelePresence training provides business collaboration with high-resolution video, providing real-time, face-to-face meetings anywhere, anytime. The TelePresence training portfolio is articulated on different audience levels, focusing on specific training needs for various job roles within an organization.

You can schedule training at the Cisco Learning Locator page, or email us.

Cisco WebEx

Learning Services offers a full suite of Cisco WebEx instructor-led classes to teach your stakeholders how to integrate WebEx technology into daily work life. Through collaboration with a virtual instructor or facilitator over WebEx, your employees will be immersed in the product they are learning to use.

To learn more or schedule a class, please email us.

Go Beyond Meetings

Cisco WebEx offers testing, tracking, and grading capabilities for effective training.

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Courses Offered

Product Technology Type Course
General TelePresence All TelePresence Basics On-Demand (TBOD)
This course offers prerequisite background knowledge on TelePresence fundamentals that participants need to continue on to the more product-focused TelePresence courses.
TelePresence C Series Endpoints TelePresence Technical TelePresence Endpoints Foundation (TEPF)
Participants will be given the skills and knowledge they need to configure and maintain Cisco TelePresence endpoints running either TC or TX software.
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TelePresence Management Suite TelePresence Technical TelePresence TMS Foundation (TMSF)
This course provides participants with the skills and knowledge needed to manage Cisco TelePresence endpoints and phone books. It also covers booking services, and running reports on Cisco TelePresence Management Suite (TMS). It is offered as an instructor-led, remote delivery course.
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TelePresence Management Suite TelePresence Technical TelePresence TMS Advanced (TMSA)
This course gives participants the skills and knowledge needed to install Cisco TelePresence Management Suite (TMS) and Cisco TelePresence Management Suite Provisioning Extension (TMSPE), manage administrative tasks, set up Active Directory users, and provision devices. It is offered as an instructor-led, remote delivery course.
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TelePresence Video Communications Server TelePresence Technical TelePresence VCS Foundation (TVCSF)
Participants will gain the skills and knowledge needed to install and configure basic features on the Cisco VCS, including SIP, H.323, interworking, internal routing (including trunks to Cisco UCM), external routing, bandwidth management, and redundancy.
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TelePresence Conductor TelePresence Technical TelePresence Conductor Foundation (TCNDF)
This course provides participants with the skills and knowledge needed to operate, install, and configure the Cisco multipoint control units (MCU) and Cisco TelePresence Server with an SIP registrar or gatekeeper.
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TelePresence Server and MCUs TelePresence Technical TelePresence Conferencing Foundations (TCONF)
Participants will get the skills and knowledge needed to operate, install, and configure the Cisco MCU and Cisco TelePresence Server with a SIP registrar or gatekeeper.
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Cisco Unified Communications Manager TelePresence Technical Unified Communications Manager for Voice and Video Deployments (UCM9VV)
Learn to deploy and manage a Cisco Unified Communications Manager (CUCM) version 9.x solution. This course covers new features and integration with Cisco Unified Communications Manager instant messaging and Presence 9.x and Cisco Video Communication Servers. Extensive practical labs offer opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco UCM. This course is offered in the classroom and virtually.
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General TelePresence Technical TelePresence Trouble Shooting Training (TTST)
This four-day, instructor-led course provides a detailed understanding of operation and the skills to be able to identify and resolve likely causes of errors. The course shows how to build up evidence of problems in order to demonstrate it to other departments and to the Cisco Technical Assistance Center.
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TelePresence TX9000 TelePresence Technical TX9000 Management (TX9KM)
This two-day, instructor-led course, teaches students to install, configure, maintain, troubleshoot, and operate the Cisco TelePresence TX9000 Series endpoint through practical labs. Interactions between Cisco TelePresence TX9000 endpoint and applicable infrastructure components are also discussed.
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WebEx Meeting Center (Classic) WebEx End User Meeting Center (MC103)
This instructor led course will help you navigate your WebEx site, and show you how to coordinate meetings as a host and join meetings as an attendee. You'll learn how to download and use Productivity Tools and choose collaboration features to interact with meeting participants. It also reviews the basics on recording meetings.
WebEx Meeting Center (Classic) WebEx End User Meeting Center Mastery Program (MCMP)
This course provides students with the skills, knowledge, and hands-on practice necessary to become accomplished, skilled, and confident in running virtual meetings using Cisco WebEx Meeting Center. A certificate of completion is issued upon successful conclusion of the program.
WebEx Training Center WebEx End User Training Center (TC103)
Students learn how to host a session and use collaborative features to encourage participant interaction. The course also reviews how to access available sharing features and record a session.
WebEx Training Center WebEx End User Training Center Mastery Program (TCMP)
Students will gain the skills, knowledge, and hands-on practice necessary to become accomplished and confident using Cisco WebEx Training Center. This course introduces you to Cisco WebEx Training Center and helps you collaborate with other participants. A WebEx expert will be on hand to answer questions.
WebEx Event Center WebEx End User Event Center (EC103)
Navigate your WebEx Event Center site. Learn to how to schedule events and invite attendees and panelists, host an event, and use collaborative features to encourage participant interaction. Training also reviews how to access available sharing features and record an event.
WebEx Support Center WebEx End User Remote Support (RS101)
Get the knowledge and skills needed to set up an online support session with customers. With this high-level introduction to troubleshooting tools, you can assist customers without traveling to their locations.
WebEx Services (Classic) WebEx Technical WebEx Classic Site Administration (WX401)
This instructor-led course will show you how to configure and manage your Cisco WebEx service site.
WebEx Services (Classic) WebEx Technical WebEx Classic Providing Tier-1 Support (WX403)
This instructor-led course will show you how to support your Cisco WebEx service users and troubleshoot issues that might arise.
  WebEx End User Leading Virtual Classroom Instruction (LVCI)
Get the skills, knowledge, and hands-on practice needed to facilitate engaging and effective training in any live, virtual classroom environment. Students have access to highly experienced Cisco WebEx trainers, who will guide you through each step of the learning experience.
Cisco WebEx Meetings WebEx Technical WebEx Meetings Site Administration (CWM401)
Get an overview of the administration page and management tool for the Cisco WebEx Meetings cloud-based meeting service. It is designed as a basic introduction to the administrative tool.
Cisco WebEx Meetings Server WebEx Technical WebEx Meetings Server Admin (CWMS401)
This course provides an overview of the administration page and management tool for the Cisco WebEx on-premises meetings server. It is designed as a basic introduction to the administrative tool.
WebEx Network Based Recorder WebEx End User Using the Network Based Recorder (WX232)
Get an in-depth look at using the Cisco WebEx network-based recorder and managing the recordings. You'll learn how to edit the recordings and share them with others, as well as convert recordings to different file formats.
WebEx Enabled TelePresence WebEx End User WebEx Enabled TelePresence: Scheduling Overview (WEET101)
This training shows you how to coordinate meetings for WebEx-enabled TelePresence. You'll learn how to use different scheduling methods and invite attendees.
WebEx Enabled TelePresence WebEx End User WebEx Enabled TelePresence: Conducting Collaborative Meetings (WEET102)
Find out how to run meetings using WebEx-enabled TelePresence. You'll learn how to join and participate in these meetings from the WebEx and Cisco TelePresence user standpoints.
Cisco Jabber IM Jabber End User Jabber (JBR101)
This course is designed to show students how to use Cisco Jabber to communicate with contacts through instant messaging, audio conferences, and other collaborative tools. They'll also learn how to manage meetings with contacts from the Cisco Jabber client.
Cisco Jabber IM Jabber Technical Jabber Admin Tool (JBR401)
This instructor-led course shows you how to configure and manage the use of Cisco Jabber instant messenger at your organization.