Training Resources

Collaboration

Manage a Mobile Workforce

Increase efficiency, productivity, and agility with TelePresence.

Learning Services Collaboration training gives employees, partners, and customers the knowledge needed to optimize Cisco technology investments. We offer a suite of instructor-led classes that will teach your stakeholders how to integrate Cisco Collaboration technology into their daily work lives.

Backed by technology expertise, and a proven methodology for effective instructor-led training, Cisco Learning Services can help your organization develop the next generation of talent.

Cisco TelePresence

Cisco TelePresence training provides business collaboration with high-resolution video, providing real-time, face-to-face meetings anywhere, anytime. The TelePresence training portfolio is articulated on different audience levels, focusing on specific training needs for various job roles within an organization.

You can schedule training at the Cisco Learning Locator page, or email us.

Collaboration and Unified Communications At-a-Glance

Courses Offered

Product Type Course
Cisco Unified Communications Manager Intermediate TelePresence Installation and Configuration Training Intermediate for UCM (TICTI-UCM)
This course is designed for technical professionals who install, configure and support a Cisco Unified CM telepresence environment. Students will be shown the skills and knowledge needed to install and configure Jabber, manage and provision endpoints, call routing, trunks, bandwidth management, call restriction policy, and conferencing.
Cisco Unified Communications Manager Foundation Unified Communications Manager Foundation (UCMF)
Designed for technical administrators, this course prepares learners to configure, modify, and maintain Cisco Unified Communications networks using Cisco Unified Communications Manager (UCM) Version 10.5. Students will gain an understanding of converged voice and data networks within a Cisco Unified Communications Manager Environment.
Cisco Unified Communications Manager Intermediate TelePresence Conductor Intermediate for UCM (TCNDI-UCM)
Provides participants with the skills and knowledge needed to install and configure Cisco TelePresence Conductor with Cisco® Unified Communications Manager, Cisco MCU, and Cisco TelePresence Server.
Cisco Unified Communications Manager Intermediate HCS Intermediate - Customer On-Boarding (HCSI-COB)
This course focuses on on-boarding Cisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager 10.1.2 environment.
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General All TelePresence Basics On-Demand (TBOD)
This course offers prerequisite knowledge of Cisco TelePresence fundamentals that participants need to continue to the more product-focused Cisco TelePresence courses.
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General Advanced TelePresence Call Control Advanced (TCCA)
This course provides participants with the skills and knowledge needed to install and configure secure VCS and UCM signaling and media, configure Mobile Remote Access, Lync Integration and Jabber Guest.
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General Advanced TelePresence Support Advanced (TSA)
A lab-intensive course that will provide support staff the ability to trouble shoot issues ranging from configuration errors to complex infrastructure issues as related to the components of a Cisco TelePresence solution.
TelePresence C Series Endpoints Foundation TelePresence Endpoints Foundation (TEPF)
Participants will be given the skills and knowledge they need to configure and maintain Cisco TelePresence endpoints running either TelePresence TC or TX software.
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TelePresence Management Suite Foundation TelePresence Support and Operations Foundation (TSOF)
Designed for engineers responsible for installing and configuring TelePresence endpoints, this course will provide participants with the skills and knowledge needed to configure, maintain and support Cisco TelePresence users with endpoints and call management using Cisco TelePresence Management Suite.
TelePresence Management Suite Foundation TelePresence TMS Foundation (TMSF)
This course provides participants with the skills and knowledge needed to manage Cisco TelePresence endpoints and phone books. It also covers booking services and running reports on Cisco TelePresence Management Suite (TMS). It is offered as an instructor-led, remote delivery course.
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TelePresence Management Suite Intermediate TelePresence Management Suite Intermediate (TMSI)
This course gives participants the skills and knowledge needed to install Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Provisioning Extension. Learn to manage administrative tasks, set up Active Directory users, and provision devices. It is offered as an instructor-led, remote delivery course.
TelePresence Video Communications Server Foundation TelePresence Installation and Configuration Training Intermediate for VCS (TICTI-VCS)
Students learn the skills and knowledge needed to install, configure and maintain a VCS centric telepresence network with Cisco VCS, Cisco MCU or Cisco TelePresence Server, Cisco Telepresence Conductor and Cisco TelePresence Server.
TelePresence Video Communications Server Intermediate TelePresence Video Communications Server Intermediate (TVCSI)
Designed for Cisco Video Communications Server, this course will provide participants with the skills and knowledge needed to install, configure and maintain Cisco VCS including installation, SIP and H323 call control, zones, trunks to Cisco UCM, security, firewall traversal and bandwidth management.
TelePresence Video Communications Server Intermediate TelePresence Conductor Intermediate for VCS (TCNDI-VCS)
Provides participants with the skills and knowledge needed to install and configure Cisco TelePresence Conductor with Cisco Video Communications Server, Cisco MCU, and Cisco TelePresence Server.