Cisco PrimeTM Product Training

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Welcome

Whether you are getting started using PrimeTM products, looking for in-depth product or systems knowledge, or just need a refresher, we offer a variety of learning opportunities.

The following training offerings are available for Cisco Prime Collaboration.

Click a tab to review the training available for that release.

Visit the Cisco Prime product training Home page to see our other offerings.

 

 

Release 10 General

Cisco Prime Collaboration Release 10.6 Video Series

This video series addresses foundational concepts that are essential to your understanding of Prime Collaboration 10.6 processes and presents key administrative tasks that you can perform in the system.

Title

Description

Audience

Length

Overview of Cisco Prime Collaboration 10.6

This video addresses the features and benefits of the four software modules of Cisco Prime Collaboration (Provisioning, Assurance, Assurance for Contact Center, and Analytics) and the differences between the Standard and Advanced licensing options.

Anyone interested in learning more about Cisco Prime Collaboration

30 mins

Initial Deployment and Configuration of Assurance (Standard)

This video addresses the initial deployment and configuration for the Assurance software (Standard License) of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Standard version

35 mins

Initial Deployment and Configuration of Assurance (Advanced)

This video addresses the initial deployment and configuration for the Assurance software (Advanced License) of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Advanced version

60 mins

Deploying Prime Collaboration for Provisioning

This video addresses the deployment planning, installation, and the initial configuration and setup tasks required for Cisco Prime Collaboration for Provisioning.

System and network administrators responsible for installing and configuring software

145 mins

Assurance for Contact Center

This video addresses the initial deployment and configuration for the Assurance for Contact Center software of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Contact Center add-on module for Assurance Advanced version

30 mins

Deploying Prime Collaboration for Analytics

This video addresses the installation and use of Analytics and provides descriptions of the dashboards.

System and network administrators responsible for installing and configuring software

35 mins

Cisco Prime Collaboration Release 10.5 Video Series

This video series addresses foundational concepts that are essential to your understanding of Prime Collaboration 10.5 processes and presents key administrative tasks that you can perform in the system.

Title

Description

Audience

Length

Overview of Cisco Prime Collaboration 10.5

This video addresses the features and benefits of the four software modules of Cisco Prime Collaboration (Provisioning, Assurance, Assurance for Contact Center, and Analytics) and the differences between the Standard and Advanced licensing options.

Anyone interested in learning more about Cisco Prime Collaboration

30 mins

Deploying Cisco Prime Collaboration for Assurance (Standard)

This video addresses the initial deployment and configuration for the Assurance software (Standard License) of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Standard version

35 mins

Deploying Cisco Prime Collaboration for Assurance (Advanced)

This video addresses the initial deployment and configuration for the Assurance software (Advanced License) of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Advanced version

60 mins

Deploying Cisco Prime Collaboration for Provisioning (Standard and Advanced)

This video addresses the deployment planning, installation, and the initial configuration and setup tasks required for Cisco Prime Collaboration for Provisioning.

System and network administrators responsible for installing and configuring software

145 mins

Deploying Cisco Prime Collaboration for Assurance for Contact Center

This video addresses the initial deployment and configuration for the Assurance for Contact Center software of Cisco Prime Collaboration.

System and network administrators responsible for installing and configuring the Contact Center add-on module for Assurance Advanced version

30 mins

Deploying Cisco Prime Collaboration for Analytics

This video addresses the installation and use of Analytics and provides descriptions of the dashboards.

System and network administrators responsible for installing and configuring software

35 mins

Cisco Prime Collaboration Release 10 Video Series

This video series addresses foundational concepts that are essential to your understanding of Prime Collaboration 10 processes and presents key administrative tasks that you can perform in the system.

Title

Description

Audience

Length

Cisco Prime Collaboration 10.0 Overview

This video introduces the features and benefits of the three software modules of Cisco Prime Collaboration (Provisioning, Assurance, and Analytics) and addresses the differences between the Standard and Advanced licensing options.

Anyone interested in learning more about Cisco Prime Collaboration

20 mins

Deploying Cisco Prime Collaboration for Provisioning (Standard and Advanced)

This video addresses the deployment planning, installation, and the initial configuration and setup tasks required for Cisco Prime Collaboration Provisioning.

System and network administrators

120 mins

Deploying Cisco Prime Collaboration for Assurance (Standard)

This video addresses the initial deployment and configuration of Cisco Prime Collaboration Assurance (Standard).

System and network administrators

30 mins

Deploying Cisco Prime Collaboration for Assurance (Advanced)

This video addresses the initial deployment and configuration of Cisco Prime Collaboration Assurance (Advanced).

System and network administrators

50 mins

Deploying Cisco Prime Collaboration for Analytics

This video addresses the installation and use of Cisco Prime Collaboration Analytics and a description of the dashboards.

System and network administrators

35 mins

Cisco Prime Collaboration 10.x Instructor-Led Training Courses

Type: Classroom-based instructor-led training
Available Date: Scheduling varies

Title

Description

Audience

Length

Cisco Prime Collaboration Assurance (PCA)

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with Prime Collaboration knowledge and skills, and addresses viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls.

To register for the course, visit the enrollment page using the course title link.

Refer to the course data sheet for detailed information.

Register for the course.

Cisco Unified Communications administrators, network administrators, Cisco Prime Collaboration system administrators, and Cisco Unified Communications system integrators, professional services, and consultants

2 days

Cisco Prime Collaboration Provisioning (PCP)

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with the knowledge to effectively use the Cisco PCP application to provision Cisco Unified Communications initial deployments. You will also learn how to provide ongoing operational provisioning and activation services for individual subscriber changes.

To register for the course, visit the enrollment page using the course title link.

Refer to the course data sheet for detailed information.

Register for the course.

Cisco Unified Communications administrators, Cisco Prime Collaboration system administrators, and Cisco Unified Communications system integrators, professional services, and consultants

2 days

Release 9 General

Cisco Prime Collaboration Video Series

This video series addresses deployment, installation, and configuration concepts and tasks in various versions of release 9.

Title

Description

Audience

Length

Deploying Cisco Prime Collaboration for Analytics (Release 9.5)

This video addresses the installation and use of Cisco Prime Collaboration 9.5 Analytics and a description of the dashboards.

System and network administrators

35 mins

Deploying Cisco Prime Collaboration for Provisioning (Release 9.0)

The video addresses the deployment planning, installation, and initial configuration and setup tasks required for Cisco Prime Collaboration 9.0 for Provisioning.

System and network administrators

120 mins

Deploying Cisco Prime Collaboration for Assurance (Release 9.0)

This video addresses the initial deployment and configuration for the Assurance software of Cisco Prime Collaboration 9.0.

System and network administrators

45 mins