Cisco PrimeTM Product Training

Contact us with questions or comments.

Welcome

Whether you are getting started using PrimeTM products, looking for in-depth product or systems knowledge, or just need a refresher, we offer a variety of learning opportunities.

The following training offerings are available for Cisco Prime Service Catalog (CPSC).

Visit the Cisco Prime product training Home page to see our other offerings.

 

 

Release 10 General

Cisco Prime Service Catalog Video Series

Cisco Prime Service Catalog software is a self-service portal for users to order and manage any type of IT service from the data center to the desktop. The Service Catalog software lets IT standardize and consolidate a wide array of services, and gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

This video series addresses foundational concepts that are essential to your understanding of Cisco Prime Service Catalog and presents key tasks that you can perform in the system.

When viewing:

To mute the audio, click the speaker button.
To read by using closed captioning, click the CC button.
To open the Table of Contents, click the TOC button.

Title

Description

Audience

Length

Topic 1: Ordering IT Services

This video describes how to order IT services by using the Cisco Prime Service Catalog storefront, and how to track ordered services.

System users

7 mins

Topic 2: Ordering for Others

This video describes how to order IT services on behalf of another person or group, and how to track services ordered for others.

System users

5 mins

Topic 3: Approving and Rejecting Service Requests

This video describes the different ways you can approve or reject service requests by using Cisco Prime Service Catalog.

System users with approval rights in the system

12 mins

Topic 4: Tracking Orders in Order Management

This video describes how to track, filter, sort, and copy service orders by using the Order Management module in Cisco Prime Service Catalog.

System users

17 mins

Topic 5: Customizing Storefront Styles

This video describes how to use custom style sheets to brand Cisco Prime Service Catalog for your company, and how to apply custom style sheets to a particular organizational unit.

System administrators

16 mins

Topic 6: Enhancing Service Forms

This video describes how to enhance your CPSC service forms with Web links and graphics.

System administrators

9 mins

Cisco Prime Service Catalog Instructor-Led Training Courses

Type: Classroom-based instructor-led training
Available Date: Scheduling varies

Title

Description

Audience

Length

Advanced Design and Development Course

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with the knowledge and skills to use the advanced service design and configuration features of Cisco Prime Service Catalog.

The course also addresses installation and maintenance on a enterprise server, site and system administration, and integration with other aspects of enterprise infrastructure.

Pre-requisite: Designing Services course

Refer to the course data sheet for detailed information.

Technically-oriented service designers and business analysts, system integrators, professional services, and anyone responsible for designing and configuring an IT service catalog

 

5 days

Advanced Reporting Course

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with the knowledge and skills to run reports, build custom reports using the Cisco Prime Service Catalog datamart using IBM Cognos® Query Studio and IBM Cognos® Report Studio, perform reporting administration, and follow reporting best practices.

Refer to the course data sheet for detailed information.

Business analysts, service designers, service managers, site administrators, and anyone responsible for performing in-depth analysis of service request and service fulfillment transactions

2 days

Designing Services Course

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with the knowledge and skills to design and configure services, service items, portlets, and basic integrations; develop a service catalog; submit requests and fulfill service delivery plans; configure, test and deploy services and simple integrations; and follow service design and configuration best practices.

Refer to the course data sheet for detailed information.

Service designers, business analysts, system integrators, professional services, and anyone responsible for designing and configuring an IT service catalog

4 days

Service Manager Course

This instructor-led training course, offered by Cisco Learning Services High-Touch Delivery, provides you with the knowledge and skills to use Cisco Prime Service Catalog Service Manager to organize, manage, and complete task assignments; manage service delivery teams and processes, and follow service delivery and task management best practices.

Refer to the course data sheet for detailed information.

Delivery team members, team leads, team managers

4 hours