IP Telephony Exam

The Cisco IP Telephony exam is one of three exams required to complete a Cisco IP Telephony Support Specialist certification. It is also one of several requirements for System Engineers and Field Engineers supporting a Partner IP Telephony Specialization.

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Cisco CallManager
Introduction to AVVID and CIPT Components

• Compare transitional and converged networks
• Describe Cisco AVVID components
• Compare CallManager and PBX
• Describe CallManager functionality
• Identify the operating system used to build a CIPT server
• List the supported CallManager hardware platforms and installations CDs
• List the supported device weight units of each supported server

CallManager Cluster and Deployment Options

• Define cluster communication
• Define Intra-Cluster Communication
• Describe the available clustering options
• Identify and define each supported deployment model
• List the benefits and best practices of a Single-Site Deployment model
• List the benefits and best practices of a Centralized Call Processing Deployment model
• List the benefits and best practices of a Distributed Deployment model

Installing Cisco CallManager

• Use the installation CD-ROMs to install Cisco CallManager
• List the necessary configurations for resolving NetBIOS server names
• List the Cisco CallManager components that can be installed
• Describe the post-installation tasks
• Describe the rules for upgrading a Cisco CallManager cluster

Devices
Cisco IP Phones

• Describe the various Cisco IP Phone models
• List the features and benefits of the Cisco 7960
• List the features and benefits of the Cisco 7940
• List the features and benefits of the Cisco 7910
• List the features and benefits of the Cisco 7935
• List the features and benefits of the Cisco 7914
• Describe the IP Phone registration process
• Describe Cisco IP Phone communication

Configuring Cisco CallManager to Support IP Phones

• Configure a Cisco CallManager server
• Configure a device pool
• Create IP Phone button templates
• Configure IP Phone and directory numbers
• Configure device defaults

Cisco Catalyst Switches

• Identify the Cisco Catalyst Switches used in a CIPT solution
• List the Cisco Catalyst Switch models
• Describe how Cisco Catalyst Switch models supply power to the phones
• Configure dual VLANS on a single port on a Cisco Catalyst Switch
• Configure CoS and ToS on the Cisco Catalyst Switch models

Cisco Access Gateways

• Describe the IP Telephony infrastructure
• Describe common access gateways
• Compare analog and digital gateways
• Identify and describe the gateway protocols

Route Plan
Route Plan Basics

• List the necessary elements for creating external route plans
• List the devices used when implementing
• Describe route groups
• Create route lists
• Create route patterns
• Describe call routing summaries

Advanced Route Plan

• Identify and define the tags and operatives used for route filters
• Define and configure digit discard instructions
• Use transformation masks
• Define and configure translation patterns
• Describe how to view route plan reports for overlapping patterns

Telephony Class Service

• Identify and describe partitions and calling search spaces using examples and analogies
• Configure partitions and apply them within a CIPT solution
• Configure calling search spaces and apply them within a CIPT solution
• Use partitions and calling search spaces for emergency calls
• Describe Cisco E911 Services
• Identify the considerations when using partitions and calling search spaces to address specific problems

Features Plus
Media Resources

• Define media resources and how to configure them in a CIPT solution
• Define and configure conference bridge resources
• Configure media termination point and transcoder resources
• Define and configure music on-hold resources
• Allocate media resources using media resources management configurations

Features

• Configure the Call Park feature of Cisco CallManager
• Configure the Call Pickup features of Cisco CallManager
• Describe line appearances
• Configure and subscribe to a Cisco IP Phone service
• List other IP Phone features

Cisco IP Telephony Users

• Describe Cisco CallManager user management
• Use CallManager Administration to add and associate users to devices
• Describe user log on and device selection
• Identify the features and benefits of the Call Forward user option
• Configure the speed dial option
• Subscribe to Cisco IP Phone services
• Configure personal address books
• Describe the Message Waiting Lamp policy
• Configure device and Web page locale

Call Admission Control and Survival Remote Site Telephony

• Describe the importance of a gatekeeper device in a distributed call processing deployment
• Identify the gatekeeper procedures with H.323 endpoints
• Configure a gatekeeper device as a call admission control device
• Describe the importance of call admission control in a centralized call processing deployment
• Configure survivable remote site telephony on a supported gateway

Applications
Cisco Attendant Console

• Describe Cisco Attendant Console
• Identify and define the components of Cisco Attendant Console
• Define scalability and redundancy operations of Cisco Attendant Console
• Configure server and Cisco CallManager Administration Attendant Console components
• Install and configure client Cisco Attendant Console components

Cisco IP SoftPhone and Extension Mobility

• Identify and define the features and components of the Cisco IP SoftPhone and compare to standard Cisco VoIP phones
• Identify the deployment considerations of the Cisco IP SoftPhone
• Identify the define the TAPI architecture associated with the Cisco IP SoftPhone
• Configure Cisco CallManager Administration for the Cisco IP SoftPhone
• Install, configure, and use the Cisco IP SoftPhone application
• Identify at a high level how the extension mobility feature operates
• Install and configure extension mobility

Integrated Applications

• Identify and define the Cisco Emergency Response (Cisco ER) application
• Identify and define the Customer Response application
• Identify and define the Cisco IP Contact Center (IPCC) application
• Identify and define the Cisco Unity application
• Identify and define the Cisco Conference Connection application

Manageability and Monitoring Tools
Bulk Administration Tool

• Describe the Bulk Administration Tool
• Install and identify the features of the Bulk Administration Tool application
• Create a phone template to use with BAT
• Create a .csv file to use with BAT
• Add and update phones and users

Internal Server Tools

• Describe how the Event Viewer and Performance Monitor Windows 2000 tools help to identify problems with CallManager operation
• List the tools inherent to SQL that may be used to solve problems with database replications and monitoring
• List the CallManager component versions
• List various command line tools to help identify problems
• Use the Cisco CallManager Service ability tool to troubleshoot system problems
• Use the Administrative Reporting Tool to identify and troubleshoot common system problems

The following courses are recommended training for this exam.

• Cisco IP Telephony Part 1 (CIPT1)
• Cisco IP Telephony Part 2 (CIPT2)

Courses listed are offered by Cisco Learning Partners—the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the Global Learning Partner Locator for a Cisco Learning Partner near you.

A variety of Cisco Press Self Study titles may be available for this exam. These titles can be purchased at the Cisco Marketplace, directly from Cisco Press, or wherever you purchase technical books.

Return to Top