Cisco 360 Learning Program

Cisco 360 Learning Program - CCIE


Cisco 360 Learning Program for CCIE

The Cisco 360 Learning Program for CCIE is a Cisco Special Practice designed to provide acceleration of education, training, and exposure of advanced networking topics to our customers' and partners' system engineers in markets where critical skills shortages and needs exist.

The Cisco 360 Learning Program for CCIE is comprised of advanced training tracks. A Learning Partner approved to deliver the Cisco 360 Learning Program for CCIE must apply and qualify for each specific training track. Visit each specific CCIE track tab for information, requirements, equipment list and topology, and application for the track.

Learning Partner Benefits
  • Differentiator by offering "authorized" expert-level course offerings
  • Opportunities for early adopters to gain experience with Cisco best practices and new trends in learning methodology
  • Increased profitability with derivative works and unique products and services
  • Gain market share and share of wallet from larger clients through end-to-end solutions training
  • Preferred access to Cisco internal customers
  • Marketing and promotional support from Cisco and Cisco Sales organization


Customer Benefits
  • Offers multiple learning products and services that blend together to provide a customized CCIE learning program. Components can be matched to student skill level, learning preference, and budget for maximum flexibility.
  • Components can be purchased individually or in value-priced packages to suit the individual needs.
  • Confidence that graduates will be "job ready" enough to justify investment
  • Easily identifiable and qualified Learning Partners with high levels of expertise and service standards
  • Professional development and retention tool to keep and retain individuals who seek CCIE
  • Convenience and selection of Learning Partners that are in region



Learning Partner Requirements

Partners approved to offer and deliver the Cisco 360 Learning Program for CCIE must be highly competent learning partners that must meet both the General requirements below and any additional requirements specific to each CCIE track which are documented on each specific CCIE track tab.

General Requirements

  • Must be an authorized Cisco Learning Partner and in good standing.
  • Must qualify in each theatre, region or country (depending on the CCIE track and partner level) Learning Partner chooses to offer the CCIE SPP.
  • Meet the learning environment standards in theatre per partner agreement which include local laws, regulations and accessibility, EPA, and health standards.
  • Adhere to all logo and branding guidelines for Cisco, Cisco Learning Partner, CCIE Certification, and the Cisco 360 Learning Program for CCIE.
  • Process student registrations within 48 hours from the time the registration is received. The registration process includes entering student information into the Cisco 360 Learning Management System (LMS) to provide students access to all program resources and so student progress can be tracked.
  • Adhere to refund policy established in the Learning Partner agreement and must have posted on partners website.
  • Achieve a minimum of 75% student evaluation completion rate utilizing MTM for CIEV1 and CIEV2 workshops.
  • Maintain complete, up-to-date student information in the Cisco 360 Learning Management System (LMS).
  • Offer all program components (pre-assessment, self-paced lessons, practice labs, ILT courses, mentoring, etc.) to every student.
  • Achieve a minimum of 75% student evaluation completion rate utilizing MTM for CIEV1 and CIEV2 workshops.
  • Agree to the audit terms specified in the Learning Partner Agreement. If it is determined partner is not meeting Learning Partner program or Cisco 360 Learning Program for CCIE requirements they may be placed on a Get Well plan. Failure to resolve issues in the predetermined timeframe will result in removal from the CCIE SPP.
  • Partners must adhere to the Learning Partner Program CCSI/CCIE Protection policy regarding loss of a CCIE/CCSI and hiring a CCIE/CCSI from another Cisco Learning Partner. This policy is posted on the Learning Partner Website.

Practice and Graded Performance Assessment Lab Requirements

  • Use all practice and graded labs created by Cisco specifically for each CCIE track.
  • Use the minimum required topology established by Cisco for each CCIE track and all required products to support the topology. Note: Cisco will only support the topology designed for the program and will not provide support for any additional topologies partner chooses to use.

Staffing Requirement

Instructors

  • Minimum of one (1) administrative/customer service rep to support student registrations.
  • Minimum of one (1) or two (2) CCSIs (depending on the track) certified to teach each CCIE track the partner chooses to teach. One CCSI can be used to teach multiple tracks provided they are CCIE certified in each track.
  • Ensure all CCSIs have signed the CCSI Agreement.
  • Ensure CCSI are certified to teach the specific Workshops for each track and the instructor profile in LPMS is updated to reflect CCSI is certified to teach those Workshops.
  • All required personnel must be full-time staff or individual partner has contracted exclusively with to act as contractors on behalf of the partner. All required personnel must reside in the theater where partner's executed agreement is valid.
  • Ensure CCSIs do not create any training courses or materials that are deemed, in Cisco's sole judgment, to be outside the terms and conditions of the CCSI Agreement. Such works could include, but are not limited to, training courses or self-study-materials that cover the learning objectives of any learning product in the Cisco 360 Learning Program for CCIE or test associated with any Cisco Career Certification that are published independently of Cisco, Cisco Press, or any other such Cisco authorized publishing program that contains Cisco Content.
  • Ensure CCSIs do not use their CCSI status for any activity not associated with the delivery of Cisco authorized training Courses using approved Training Materials, or for any other activity not permitted by the CCSI Agreement.
  • Instructors are CCIE certified in the CCIE track they are teaching and/or mentoring.
  • Ensure all CCIEs employed by partner (full-time staff or exclusive contractor) that are certified to deliver the Cisco 360 Learning Program for CCIE are associated with partner in the Cisco Partner Self Service database and LPMS.
  • Highly recommended that all instructors certified to teach the Cisco 360 Learning Program for CCIE have 5+ years of practical industry experience.
  • Complete the Instructor Development Program designed specifically to certify instructors to teach each track of the Cisco 360 Learning Program for CCIE.

Master Instructor (optional)

A Master Instructor is qualified to deliver Train-The-Trainer sessions to instructor candidates and observe instructors teaching the required "supervised first teach" as part of the Instructor Development Program. Learning Partners approved for the Cisco 360 program are not required to have a Master Instructor. The requirements for the Master Instructor are:

  • Participate on an instructor council for quality control of the program
  • Must be authorized to teach all ILT workshops for a given CCIE track.
  • Taught all ILT workshops for a given CCIE track two times with an average MTM instructor rating of 4.5
  • Participate in a final interview by an existing Master Instructor to validate overall program understanding, commitments, and process for certifying other instructors.

To maintain status as a Master Instructor, the Instructor must:

  • Successfully complete all additional assessments that will be part of future releases of the program.
  • Participate in any refresh TTT that might be needed as part of the maintenance of the Learning Program.
  • Submit content yearly to the Technical Library.

Mentors

  • Learning Partner must have a minimum of one Mentor to provide 2-x number of hours of mentoring per week dependent on student need. Mentors will monitor student progress, provide assistance and provide best practices to students in the program. Mentoring is a critical component to the success of the student.
  • Must be a CCSIs and certified in the CCIE track providing mentoring.
  • Can be an instructor or SME that can diagnose errors and omissions in learning lab configurations, consult the students on optimizing their configurations for desired outcomes, and answer expert level networking questions
  • Must complete all graded Performance Assessment labs.

Customer Service Representative

  • Minimum of one customer service representative to support Cisco 360 for CCIE registrations and place product orders in the 360 Learning Management System

Metrics

  • Have a quarterly participation response rate for student evaluations in MTM of 75% or better for ILT courses developed for each track.
  • Each instructor teaching courses in the Cisco 360 Learning Program for CCIE must maintain a minimum Instructor Rating score of 4.5. Low rating will identify potential concerns to conduct additional follow-up gaining insight on quality of instruction, learning environment, or lab.

Equipment

  • Learning Partners must provide lab equipment to support the topology established by Cisco for each track. Specifically, the partner must be able to demonstrate all pods are in place and support the topology (physical connectivity and IOS version, ability to save configurations, etc.) for the practice labs developed by Cisco for the program. Graded Performance Assessment labs are completed using Cisco provided equipment.
  • Equipment can either be partner owned or rented from a Cisco authorized remote lab provider.
  • Equipment lists are located on the tab designated for each track at the top of this page.

Derivative Works

  • Learning Partners that apply and are approved to offer the Cisco 360 Learning Program for CCIE must cease to offer any learning products (ILT classes, workbooks, CDs, DVDs, etc.) that compete with the Cisco 360 Learning Program for CCIE.
  • All Learning Partners may continue to offer any existing Cisco approved Derivative Works (DW) for CCIE learning products (ILT classes, workbooks, CDs, DVDs, etc.) until they expire or on a date (with a program minimum of sixty days notice to all Learning Partners) as determined by Cisco depending on the Cisco 360 Learning Program for CCIE training track.
  • Derivative Works the Learning Partner developed for a CCIE track where Cisco does not yet have an authorized Cisco 360 Learning Program for CCIE track can continue to be submitted for approval and sold to customers.
  • The Cisco 360 Learning Program for CCIE is a comprehensive program covering all topics required to become an expert level network engineer and prepare a person for certification. Because Cisco is confident in the Cisco 360 Learning Program for CCIE, Cisco feels few Derivative Works to supplement the program will be necessary. To that end, Learning @ Cisco will only approve CCIE Derivative Works that do not substantially cover the same material or addresses substantially the same learning objectives for any product (ILT workshops, self-paced lessons, etc.) in the Cisco 360 Learning Program for CCIE. Cisco strongly encourages the approved Cisco 360 CCIE Learning Partners create additional Derivative Work labs that support customer need.
  • Derivative Works that complement or supplement learning components in the Cisco 360 Learning Program for CCIE (i.e. CCIE Written Bootcamp, bridging content additional labs, etc.) must be submitted to Cisco for approval prior to using.
  • A "CCIE Derivative Work Guidelines" document is posted on each track tab and contains more detailed information and the process for submitting.

Questions and Support

For any questions about the Cisco 360 Learning Program for CCIE contact your Cisco Learning Partner Channel Account Manager or email cisco360_ccie@cisco.com.


Cisco 360 Learning Program for CCIE Routing and Switching

Below are documents and requirements specific to the CCIE Routing and Switching track that provide details and requirements about offering the R&S track. Note a partner must complete and submit both the Special Practice Application and the R&S Application Addendum in order to offer the Cisco 360 Learning Program for CCIE Routing and Switching.

Title Document Type
Cisco 360 CCIE R&S Program Overview PPT .PPT
Cisco 360 CCIE R&S Program Equipment List XLS .XLS
Cisco 360 CCIE Special Practice Application Word DOC .DOC
Cisco 360 CCIE R&S Application Addendum Word DOC .DOC


Requirements for the Cisco 360 Learning Program for CCIE Routing and Switching

Below are the specific requirements for the CCIE Routing and Switching track. These are in addition to the General Requirements for the Cisco 360 Learning Program for CCIE documented on the Requirements tab.

Instructor Certification

Each instructor teaching the ILT Workshops developed for the Cisco 360 Learning Program for CCIE Routing and Switching must successfully go through the Instructor Development Program (IDP) which consists of the following:

Instructor Certification to teach Advanced Workshop I (CIERS1):

  • CCSI in good standing
  • CCIE in specific track
  • Take Advanced Workshop 1 pre-assessment
  • Get Familiar with Classes On Demand and Library
  • Attend 1-week Advanced Workshop-I with certified instructor
  • Perform the Graded Assessments related to Advanced Workshop-I
  • Attend 1-week Advanced Workshop-1 Train-The-Trainer
  • Supervised teach (deliver an Advanced Workshop-1 class with a designated CCIE Master Instructor present)

Instructor Certification to teach Advanced Workshop II (attendance of Advanced Workshop-II optional; no supervised teach required)

  • Authorized to teach Advanced Workshop-I
  • OPTIONAL Attend 1-week Advanced Workshop-II with certified instructor
  • Perform all Advanced Workshop II Practice Labs (as a substitute for attending Advanced Workshop-II in-person)
  • Perform all the Advanced Workshop II Graded Labs and receive a grade of 70% or higher. These labs can be done outside of class and done at the schedule of the instructor candidate.
  • Perform the Graded Assessments related to Advanced Workshop-II
  • Attend 1-week Advanced Workshop-II Train-The-Trainer Session. Each instructor will perform two presentations:
    1. a CIERS2 exam review
    2. a CIERS2 exam "joint issue spotting session". If the candidate performs these two presentations to the satisfaction of the Master Instructor, the student is made an authorized CIERS2 instructor.

Instructor Development Program at a glance

Instructor Development Program Workshop1 (CIERS1) Workshop2 (CIERS2)
"Sit the Class" X Do all labs scoring a minimum of 70%
Attend Train The Trainer X X
1st Teach Observed by a Certified Master Instructor X Not Required


To maintain Instructor Certification an Instructor must:

  • Successfully complete all additional assessments that will be part of future releases of the program
  • Participate in any refresh TTT that might be needed as part of the maintenance of the Learning Program

Questions and Support

For any questions about the Cisco 360 Learning Program for CCIE contact your Cisco Learning Partner Channel Account Manager or email cisco360_ccie@cisco.com Email


Cisco 360 Learning Program for CCIE Voice

Below are documents and requirements specific to the Cisco 360 Learning Program for CCIE Voice track that provide details and requirements about offering the CCIE Voice track.

It is recommended you read all information on the Requirements tab and view the Cisco 360 Learning Program for CCIE Voice Overview presentation before completing the application(s).

Learning Partners that are already approved to offer at least one Cisco 360 Learning Program for CCIE track do not need to complete the Cisco 360 CCIE Special Practice Application as they have already done so. Learning Partners applying for the CCIE Voice track as their first track must complete and submit both the Special Practice Application and the Voice Application Addendum in order to offer the Cisco 360 Learning Program for CCIE Voice.

Partners approved to offer the Cisco 360 Learning Program for CCIE Voice will be contacted to setup one-on-one sales and operations training for your staff to provide more details about how to market and sell the program and how to place student orders in the Cisco 360 Learning Management System.

Title Document Type
Cisco 360 Learning Program for CCIE Voice Overview .PPT
Cisco 360 Learning Program for CCIE Voice Equipment List XLS .XLS
Cisco 360 CCIE Special Practice Application Word DOC .DOC
Cisco 360 CCIE Voice Application Addendum Word DOC .DOC
CCIE Derivative Work Guidelines .PDF (being finalized and will be posted soon)


Requirements for the Cisco 360 Learning Program for CCIE Voice

Below are unique requirements for the CCIE Voice track that are in addition to the General Requirements for the Cisco 360 Learning Program for CCIE documented on the Requirements tab.

Approved Territory

  • Learning Partner must only qualify and complete an application for each theatre (not Region or Country) the Learning Partner has executed a Learning Partner agreement and chooses to offer the Cisco 360 Learning Program for CCIE Voice. For example, if the Learning Partner agreement is executed in one Emerging Market region, the Partner can submit an application to offer the CCIE Voice track in the entire Emerging Markets theater and are not be limited to the one Region.

Instructor Qualifications

  • Must be CCSI and with CCIE Voice certification
  • Must be associated with Learning Partner in Cisco Partner Self Service database and LPMS
  • Two instructors required if applying in one theater
  • One instructor required per application if Partner is applying in two or more theaters where they have executed Learning Partner agreements
  • Must complete the Instructor Development Program (IDP) for CCIE Voice track

Instructor Certification

Each instructor must be certified to deliver all aspects of the Cisco 360 Learning Program for CCIE Voice before training customers. In order to be certified each instructor must:

  • Take the Pre-Assessment Lab
  • Review and be familiar with all Self-Paced Lessons and the Reference Library
  • Perform all practice labs in the Practice Lab Workbook (before and/or during the sit the class Instructor Development Program requirement - see below)
  • Complete the Instructor Development Program (IDP)

Instructor Development Program (IDP)

IDP Requirement CIEV1 Certification CIEV2 Certification
Sit the Class and Complete All Labs (Practice & graded Performance Assessment labs) Sit the class taught by a certified Cisco 360 CCIE Voice instructor Sit the class taught by a certified Cisco 360 Voice instructor and/or complete all labs scoring a minimum of 70% before first solo teach.
Train-The-Trainer View recorded four hour virtual session View recorded four hour virtual session
Successfully Pass First Solo Teach Achieve 4.5 Instructor Rating and Customer Satisfaction scores Achieve 4.5 Instructor Rating and Customer Satisfaction scores
Instructor Signoff Cisco reviews MTM scores/comments official instructor certification granted


To maintain Instructor Certification an Instructor must:

  • Successfully complete all additional assessments that will be part of future releases of the CCIE Voice track.
  • Participate in any refresh TTTs that might be needed as part of the maintenance of the CCIE Voice track.

Next Steps

Download and complete both applications (Special Practice Application and Voice Application Addendum) if the CCIE Voice track is your first track or the Cisco 360 Learning Program for CCIE Voice Application Addendum if you are already approved to offer another CCIE track.

Questions and Support

For any questions about the Cisco 360 Learning Program for CCIE contact your Cisco Learning Partner Channel Account Manager or email cisco360_ccie@cisco.com Email