Technology Solutions Forum Partner Sponsors
CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe.
CallCopy empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
About Samsung Telecommunications America: Samsung Telecommunications America, LLC, (Samsung Mobile) a Dallas-based subsidiary of Samsung Electronics Co., Ltd., researches, develops and markets wireless handsets, wireless infrastructure and other telecommunications products throughout North America.
About Samsung Electronics Co., Ltd.: Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2011 consolidated sales of US$143.1 billion. Employing approximately 206,000 people in 197 offices across 72 countries, the company operates two separate organizations to coordinate its nine independent business units including Mobile Communications, Telecommunication Systems, IT Solutions and more.
KBZ, a leading Cisco Authorized Distributor and Cisco TelePresence and Collaboration specialist, is recognized for technical expertise and exceptional Partner support, combined with sales, marketing, professional services, and logistical expertise for Cisco solutions. KBZ is a privately held corporation headquartered in Doylestown, PA with offices throughout the US.
Netformx, with over 600 customers in more than 75 countries, is the preferred requirements-to-order solution for Cisco and their partners. Netformx simplifies collaboration and communication between partners, distributors, and Cisco teams, complete with seamless uploading of ConfigSets to Cisco backend ordering systems. Partners can respond faster to customer requirements through guided selling advisors for Cisco products and complimentary vendors. Netformx enables partners to discover, design, optimize, cross- and up-sell Cisco products while accelerating sales.
Tech Data Corporation, one of the largest IT distributors in the channel, has industry leading resources to maximize your Cisco practice. Learn how exclusive tools like Momentum and the Solutions Center can take your Collaboration practice to the next level. In addition, find out how Tech Data's team of more than 80 dedicated resources can best work for your individual business needs.
VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs. With 2011 revenues of $3.77 billion, VMware has more than 400,000 customers and 55,000 partners. The company is headquartered in Silicon Valley with offices throughout the world and can be found online.
911 Enable is the industry-leading provider of E911 solutions for Cisco Unified Communications. Its innovative, end-to-end solutions include E911 call routing, automatic IP phone discovery, and on-site security notification capabilities. 911 Enable's solutions are certified with Cisco to ensure comprehensive and reliable E911 support in times of crisis.
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with critical communications that are faster, more accurate, and more efficient. Amcom has been a Cisco Solution Developer since 2003.
Calabrio ONE® integrates call recording, quality management, workforce management and analytics into a comprehensive and scalable workforce optimization suite based on Web 2.0 architecture. For large enterprises and small centers, Calabrio makes WFO easy to deploy, use and manage. Calabrio is the premier solution for Cisco contact centers, with more than 3,000 customer deployments on more than 1 million desktops.
Comstor is a dedicated value added distributor of Cisco networking, collaboration, security and data center solutions through a global network of specialty resellers. Our teams create unique programs and provide exceptional financial and technical support to accelerate the business of our partners. Strong relationships at every level of the Comstor organization enable our partners to receive support tailored to their needs. From global logistics and flexible customized financing solutions to marketing, pre-sales, technical and engineering assistance, we apply unsurpassed expertise in Cisco's full solution set so our partners can respond with agility and speed to achieve the fastest time to revenue.
We have deep expertise in the following Cisco technologies:
Networking: Cisco Routers and Catalyst Series Switches, Cisco Wireless Series
Collaboration: Cisco Unified Communications Manager, Cisco IP Phones, Cisco TelePresence, and Video & Content Delivery Solutions
Security: Cisco AnyConnect, Cisco ASA, Cisco IPS, Cisco VPN, Cisco IronPort Appliances, Cisco ScanSafe
Data Center: Cisco Unified Computing
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions including contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud.
Ingram Micro Inc., a Fortune 100 company, is the world's largest technology distributor and a leading technology sales, marketing and logistics company for the IT industry worldwide. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services and product aggregation and distribution.
ISI Telemanagement Solutions provides usage management, reporting and recording solutions for unified communications that integrate with all Cisco platforms and enable businesses to better manage their telecom spend, improve employee productivity, increase profitability and report on collaboration technologies, like Video, WebEx and Telepresence.
Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra' consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
Metropolis Technologies, a Cisco Technology Development Partner, provides advanced call tracking, 911 alerts, toll fraud notification, trunk analysis, and report enhancement applications. OfficeWatch Telemanagement integrates seamlessly into Cisco Unified Communications by revealing critical data to increase productivity, reduce expenses, boost revenue and decrease liability.
Established in 1990, Persistent Systems is a global company specializing in software product development services. For over two decades, Persistent has been an innovation partner for the world's largest technology brands, leading enterprises and pioneering start-ups. Today, Persistent focuses on developing best-in-class solutions in four key next-generation technology areas: Cloud, Mobility, BI & Analytics and Collaboration.
Plantronics offers the broadest range of audio devices with call control compatible with Cisco phones and soft clients, including plug-and-play for Cisco IP Communicator (CIPC) and remote call control for Cisco Unified Personal Communicator (CUPC), Cisco UC Integration for Lync™ 2010 (CUCI-LYNC), and Cisco UC Integration for WebEx Connect™ (CUCI-Connect).
ScienceLogic provides an IT Operations platform for monitoring and managing Cisco collaboration solutions such as TelePresence, video conferencing, unified computing and data center infrastructure. From enterprise deployments to multi-tenant VNOC's, our solution enables improved operational efficiency and faster deployment by unifying fault and performance management, data analytics, reporting and automation
Singlewire Software develops network-centric notification software for call monitoring, emergency notification and overhead paging via Cisco IP phones.
TASKE call center reporting software provides up-to-the-second real-time views of all callers, historical reporting on call activity and a call search tool with cradle-to-grave views of every call. For over 20 years businesses have used to TASKE to optimize customer interactions, drive efficiency, facilitate innovation and curb customer frustration.
Verba Technologies is a leading provider of call recording and quality management solutions for Cisco Unified Communications and Contact Center platforms that support voice, video and telepresence devices. Verba solutions expand the Cisco Unified Communications platform capabilities with reliable, scalable call recording and quality management technology
Verint® is the worldwide leader in enterprise workforce optimization (WFO) software and a Preferred member of Cisco's Developer Network. Our Impact 360® Workforce Optimization™suite interoperates with Cisco's UCM and Contact Center suite including MediaSense, SocialMiner, and Finesse, enabling organizations to gain insight into caller issues, enhance first-contact resolution, improve staff productivity, and increase customer satisfaction.
VOSS provides a world class fulfillment platform for organizations to successfully deliver collaboration services in the public and private cloud. VOSS enables customers to activate and manage enterprise collaboration services in real-time through secure, role based portals. VOSS empowers organizations to profit from cloud-based enterprise communications, by simplifying the design, delivery and management of collaboration services.
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