IT Certification and Career Paths

642-427 TVOICE

Troubleshooting Cisco Unified Communications (TVOICE)

Exam Number 642-427 TVOICE
Associated Certifications CCNP Voice
Duration 90 minutes (60 - 70 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

The Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams tests a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing. Candidates can prepare for this exam by taking the TVOICE v8.0 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 course.

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

  • 9%     1.0   Apply the Cisco Recommended Methodology
               used to Determine General Unified Communications
               System Problems and Issues

      • 1.1   Describe the steps that can be used to identify a problem with
                a given unified communication system
      • 1.2   Identify tools available for troubleshooting
      • 1.3   Identify tools available for monitoring
  • 7%     2.0  Identify Available Tools to Operate and
             Troubleshoot a Unified Communications System

      • 2.1   Describe troubleshooting and monitoring tools
      • 2.2   Determine appropriate tools to use for troubleshooting and
                monitoring system
      • 2.3   Correlate events based on traces, logs, debugs and output of
                monitoring tools
      • 2.4   Parse and interpret traces, logs, debugs and output of monitoring tools
  • 7%     3.0   Troubleshoot Registration Issues

      • 3.1   Troubleshoot issues with endpoint registration
      • 3.2   Troubleshoot issues with gateway registration
  • 22%   4.0   Troubleshoot Call Setup Issues

      • 4.1   Troubleshoot inter-site call setup issues
      • 4.2   Troubleshoot intra-site call setup issues
      • 4.3   Troubleshoot off-net call setup issues
  • 4%     5.0   Troubleshoot Database

      • 5.1   Troubleshoot database replication issues in Cisco Unified
                Communications Manager
  • 12%   6.0   Troubleshoot Call Control Discovery and
              Cisco Inter Company Media Exchange

      • 6.1   Troubleshoot service advertisement framework forwarder issues
      • 6.2   Troubleshoot service advertisement framework client control issues
      • 6.3   Troubleshoot service advertisement framework call control discovery
  • 16%   7.0   Troubleshoot Application Issues

      • 7.1   Troubleshoot Cisco extension mobility issues
      • 7.2   Troubleshoot Cisco unified communications manager device
                mobility issues
      • 7.3   Troubleshoot Cisco unified mobility issues
  • 10%   8.0   Troubleshoot Media Resources

      • 8.1   Troubleshoot music on hold
      • 8.2   Troubleshoot conference bridges
      • 8.3   Troubleshoot transcoders
      • 8.4   Troubleshoot MTP
  • 13%   9.0   TroubleshootVoice Quality Issues

      • 9.1   Troubleshoot echo
      • 9.2   Troubleshoot dropped calls
      • 9.3   Troubleshoot audio quality issues
  • The following course is the recommended training for this exam.

    • Troubleshooting Cisco Unified Communications (TVOICE )

    Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

          Register at Pearson VUE      

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