Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
| Exam Number | 642-427 TVOICE |
|---|---|
| Associated Certifications | CCNP Voice |
| Duration | 90 minutes (60 - 70 questions) |
| Available Languages | English |
| Register | Pearson VUE |
| Exam Policies | Read current policies and requirements |
| Exam Tutorial | Review type of exam questions |
The Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams tests a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing. Candidates can prepare for this exam by taking the TVOICE v8.0 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 course.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
Identify available tools to operate and troubleshoot a Unified Communications System
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot registration issues
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
Troubleshoot call setup issues
- Troubleshoot intersite call setup issues
- Troubleshoot intrasite call setup issues
- Troubleshoot off-net call setup issues
Troubleshoot database issues
- Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot call control discovery and Cisco Inter Company Media Exchange
- Troubleshoot Service Advertisement Framework Forwarder issues
- Troubleshoot Service Advertisement Framework Client Control issues
- Troubleshoot Service Advertisement Framework Call Control Discovery issues
Troubleshoot application issues
- Troubleshoot Cisco Extension Mobility issues
- Troubleshoot Cisco Unified Communications Manager Device Mobility issues
- Troubleshoot Cisco Unified Mobility issues
Troubleshoot media resources
- Troubleshoot Music on Hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot voice quality issues
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
The following course is the recommended training for this exam.
- Troubleshooting Cisco Unified Communications (TVOICE )
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you
A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.