IT Certification and Career Paths

640-760 SSPO

Supporting Cisco Service Provider IP NGN Operations (SSPO)

Exam Number 640-760 SSPO
Associated Certifications CCNA Service Provider Operations
Duration 75 minutes (55-65 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

The 640-760 Supporting Cisco Service Provider IP NGN Operations exam is designed to introduce entry level personnel to the SP network operations environment, processes-orientation, management tools and methods, and enables students to practice the primary job roles and tasks. The exam is intended to prepare students for the Cisco Certified Network Associate SP Operations (CCNA SP Operations) certification exam.

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

  • 16%     1.0   Perform the Network Incident Management
                Process

      • 1.1   Describe how a trouble ticket processes through the network
                operations center (NOC)
         
      • 1.2   Identify key network incident metrics in a NOC incident report
         
      • 1.3   Apply an incident management process
         
      • 1.4   Perform incident management using basic tools and documentation
         
      • 1.5   Close an incident ticket
         
      • 1.6   Prioritize incident tickets according to standards
         
      • 1.7   Escalate an incident ticket according to typical criteria
         
      • 1.8   Create an RFC to implement a fix or workaround for an incident
         
  • 13%     2.0   Apply the Problem Management Process
      

      • 2.1   Apply the Information Technology Infrastructure Library (ITIL) problem
                management process to the task of managing networks
         
      • 2.2   Distinguish between incident management and problem
                management, and determine the interactions that occur between
                them
         
  • 30%     3.0   Perform First Level Network Monitoring
                and Troubleshooting

      • 3.1   Use network management tools to monitor network status
         
      • 3.2   Interpret device specific alarms and determine the severity of the
                alarm
         
      • 3.3   Initiate troubleshooting procedures based on received alarms and/or
                log messages
         
      • 3.4   Use network management tools to troubleshoot first-level network
                incidents
         
      • 3.5   Use syslog functions, severity levels, syslog traps, and buffering
         
      • 3.6   Use knowledge of IP fundamentals to determine the most likely
                cause of a network problem
         
      • 3.7   Determine the most probable cause of a problem from standard
                output and SNMP traps
         
      • 3.8   Utilize common structured troubleshooting approaches
         
  • 15%     4.0   Perform Network Configuration Management
      

      • 4.1   Backup configurations across standard NOC architectures
         
      • 4.2   Interpret basic standard scripting commands used in automating
                network maintenance
         
      • 4.3   Interpret basic UNIX cron job commands used in automating network
                maintenance
         
      • 4.4   Use a network inventory management process
         
  • 13%     5.0   Implement Network Changes and Change
                Management

      • 5.1   Accurately document a network
         
      • 5.2   Utilize a network change implementation rollback
         
      • 5.3   Implement a network change based on change documentation
         
      • 5.4   Perform a network upgrade
         
      • 5.5   Identify upgrade or downgrade issues and recommend corrective
                actions
         
      • 5.6   Verify the usability and effectiveness of a network change
         
  • 13%     6.0   Apply the Fundamental Concepts of
                Service-Level Agreements (SLAs)

      • 6.1   Identify the unique characteristics of different SLAs
         
      • 6.2   Inform customers about SLA issues
         
      • 6.3   Monitor service levels against the requirements of an SLA
         
  •   3%     7.0   Describe Basic IP Technology in the Service
                Provider NOC

      • 7.1   Describe the purpose and components of an IPv4 address
         
      • 7.2   Describe the purpose of and components of IOS XR
         
      • 7.3   Use IOS XR to perform basic router functions
         
      • 7.4   Compare and contrast IPv4 to IPv6 addresses
         
  • The following course is the recommended training for this exam.

    • Supporting Cisco Service Provider IP NGN Operations (SSPO)

    Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

          Register at Pearson VUE      

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