IT Certification and Career Paths

642-770 OFCN

Operational Foundations for Cisco Service Provider Core Networks

Exam Number 642-770 OFCN
Last day to test January 31, 2015
Associated Certifications CCNP Service Provider Operations
Duration 75 minutes (60 - 70 questions)
Available Languages English
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Exam Tutorial Review type of exam questions

The 642-770 Operational Foundations for Cisco Service Provider Core Networks (OFCN) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate's knowledge of the SP network operations environment, focusing on mid to upper-level processes management, NMS tools, and troubleshooting skills associated with Tier II and Tier III Network Operations. Candidates can prepare for this exam by taking the OFCN Operational Foundations for Cisco Service Provider Core Networks course.

Exam Topics

The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice. The exam is closed book and no outside reference materials are allowed.

  • 22%     1.0   Perform operations tasks in an
                IP NOC environment

      • 1.1   Describe release, configuration, change, incident
                and performance management processes, as related
                to network operations
         
      • 1.2   Perform periodic reactive trouble ticket reviews
         
      • 1.3   Open vendor tickets and escalate as appropriate
                based on Service Level Agreements
         
      • 1.4   Resolve escalated incidents or problems by creating
                RFCs or implementing workarounds
         
      • 1.5   Document steps that should be taken to resolve
                particular network problems
         
      • 1.6   Define proactive problem management and root cause
                analysis tools and methods
         
      • 1.7   Plan, coordinate, and support network upgrades
                and changes
         
      • 1.8   Identify the methods used to perform proactive
                network maintenance
         
      • 1.9   Interpret performance and incident reports and
                recommend actions for problem avoidance
         
  • 28%     2.0   Troubleshoot an IP NOC environment

      • 2.1   Describe network troubleshooting methodologies
         
      • 2.2   Identify information needed to troubleshoot problems
         
      • 2.3   Identify and categorize network incidents
                based on the OSI model
         
      • 2.4   Troubleshoot complex core network faults
         
      • 2.5   Troubleshoot transport layer and network access
                technologies to the aggregation edge
         
      • 2.6   Isolate problems using standard TCP/IP IPv4 and
                IPv6 tools
         
      • 2.7   Identify the most probable cause of a problem
                based on troubleshooting test output
         
      • 2.8   Troubleshoot network service issues and its
                interoperability with OSS platforms within
                the core network
         
      • 2.9   Use protocol analysis and packet decode tools
                to diagnose and troubleshoot network issues
         
      • 2.10   Interpret XML messages and protocol without
                  the use of NMS
         
  •   8%     3.0   Operate network equipment in an
                IP NOC environment using Cisco IOS XR

      • 3.1   Describe differences between Cisco IOS and Cisco
                IOS XR Software
         
      • 3.2   Identify standard XR CLI commands
         
      • 3.3   Identify Cisco IOS XR software architecture and features
         
      • 3.4   Interpret and deploy basic XR configurations
         
      • 3.5   Describe process of downloading and installing new
                software and Software Maintenance Upgrades (SMU)
                for Cisco IOS XR Software
         
  • 10%     4.0   Manage network configurations in
                an IP NOC environment

      • 4.1   Identify global configuration templates
         
      • 4.2   Ensure that device configurations comply with
                global configuration templates
         
      • 4.3   Create device specific configuration templates
         
      • 4.4   Interpret and edit scripts that support process automation
         
      • 4.5   Identify daily preventative maintenance tasks
                for network operations
         
  • 18%     5.0   Manage the change process an IP NOC
                environment using Change Management procedures
               

      • 5.1   Identify the planning elements of a core
                network RFC
         
      • 5.2   Identify and update logical and physical
                documentation impacted by change management
                RFCs
         
      • 5.3   Review and approve network related changes
                to the network
         
      • 5.4   Identify network improvement opportunities
                from periodic change metrics
         
      • 5.5   Identify RFC MOP elements that support
                a managed network change
         
      • 5.6   Identify methods used to perform Cisco IOS
                and Cisco IOS XR software and hardware upgrades,
                downgrades, or replacements
         
      • 5.7   Implement planned Cisco IOS and Cisco IOS XR
                software and hardware configuration changes to
                a core network
         
      • 5.8   Verify implementation of Cisco IOS and
                Cisco IOS XR software and hardware changes
         
      • 5.9   Identify impacts of network changes to
                related processes and systems
         
  • 14%     5.0   Manage IP network performance in
                core and aggregation components in an
                IP NOC environment

      • 6.1   Identify network faults and capacity
                planning utilizing performance data
         
      • 6.2   Identify network capacity and performance
                using key performance indicator (KPI) data
         
      • 6.3   Identify key performance indicators at
                the network, device and service levels
         
      • 6.4   Identify baselining and its value in capacity
                and performance management
         
      • 6.5   Identify improvement opportunities and
                issues in traffic patterns and thresholds using alarms
                and network data
         
      • 6.6   Determine appropriate actions to resolve
                performance or capacity issues
         
      • 6.7   Identify causes of threshold crossing alerts
         
      • 6.8   Identify methods and tools used to predict
                network capacity issues
         
  • The following course is the recommended training for this exam.

    • Operational Foundations for Cisco Service Provider Core Networks (OFCN)

    Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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