IT Certification and Career Paths

640-461 ICOMM

Introducing Cisco Voice and Unified Communications Administration

Exam Number 640-461 ICOMM
Associated Certifications CCNA Video
CCNA Voice
Duration 90 minutes (60-70 questions)
Available Languages English and Japanese
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with the Cisco CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course.

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

  • 17%     1.0   Describe the Characteristics of a Cisco
                Unified Communications Solution

      • 1.1   Describe the Cisco Unified Communications components and their
                functions
         
      • 1.2   Describe call signalling and media flows
         
      • 1.3   Describe quality implications of a VoIP network
         
  • 23%     2.0   Provision End Users and Associated Devices
      

      • 2.1   Describe user creation options for Cisco Unified Communications
                Manager and Cisco Unified Communications Manager Express
           
         
      • 2.2   Create or modify user accounts for Cisco Unified Communications
                 Manager
         
      • 2.3   Create or modify user accounts for Cisco Unified Communications
                  Manager Express using the GUI
         
      • 2.4   Create or modify endpoints for Cisco Unified Communications
                Manager
         
      • 2.5   Create or modify endpoints for Cisco Unified Communications
                Manager Express using the GUI
         
      • 2.6   Describe how calling privileges function and how calling privileges
                  impact system features
         
      • 2.7   Create or modify directory numbers
         
      • 2.8   Enable user features and related calling privileges for extension
                  mobility, call coverage, intercom, native presence, and unified
                  mobility remote destination configuration
         
      • 2.9   Enable end users for Cisco Unified Presence
         
      • 2.10   Verify user features are operational
         
  • 26%     3.0   Configure Voice Messaging and Presence
       

      • 3.1   Describe user creation options for voice messaging
         
      • 3.2   Create or modify user accounts for Cisco Unity Connection
         
      • 3.3   Describe Cisco Unified Presence
         
      • 3.4   Configure Cisco Unified Presence
         
  • 10%     4.0   Maintain Cisco Unified Communications System
       

      • 4.1   Generate CDR and CMR reports
         
      • 4.2   Generate capacity reports
         
      • 4.3   Generate usage reports
         
      • 4.4   Generate RTMT reports to monitor system activities
         
      • 4.5   Monitor voicemail usage
         
      • 4.6   Remove unassigned directory numbers
         
      • 4.7   Perform manual system backup
         
  • 24%     5.0   Provide End User Support

      • 5.1   Verify PSTN connectivity
         
      • 5.2   Define fault domains using information gathered from end user
         
      • 5.3   Troubleshoot endpoint issues
         
      • 5.4   Identify voicemail issues and resolve issues related to user
                 mailboxes
         
      • 5.5   Describe causes and symptoms of call quality issues
         
      • 5.6   Reset single devices
         
      • 5.7   Describe how to use phone applications
         
  • The following course is the recommended training for this exam.

    • Introducing Cisco Voice and Unified Communications Administration (ICOMM)

    Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

          Register at Pearson VUE      

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