IT Certification and Career Paths

The exam will include topics such as Cisco Unified Communications Manager, Cisco CallManager Express, Cisco Unity Connection, Cisco Unity Express, Cisco Presence and Messaging, Cisco Contact Center Express, and Integrated Contract Distribution.

The topic areas listed are general guidelines for the type of content that is likely to appear on the exam. Please note, however, that other relevant or related topic areas may also appear.

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Infrastructure Protocols

• DNS
• TFTP
• NTP
• Power over Ethernet
• Voice and Data VLAN
• Troubleshooting Infrastructure Protocol

Telephony Protocols

• SCCP
• MGCP
• SIP
• H323 and RAS
• IP Voice Signal Interconnect (CUBE)
• RTP & cRTP
• Analog Signalling (FXS/FXO/E&M/CAMA)
• Digital Signalling (T1/E1. PRI/CAS, Common Channel Signalling vs. Channel Associated Signalling)
• IOS Dial-peer and Digit Manipulations
• Troubleshooting Telephony Protocols

Cisco Unified Communications Manager (CUCM)

• Device Registration
• Device Settings
• Device Redundancy
• Codec Selection
• CUCM Call Features
• Dial Plan
• Media Resources
• CUCM Applications (EM, AC, IPMA)
• CUCM CTI Integration
• CUCM Serviceability and OS Administration
• CUCM Disaster Recovery
• Troubleshooting CUCM

IOS IP Telephony

• CUCME
• SRST
• CUE
• CUCME Call Features
• IOS Based Call Queueing
• IOS Media Resources
• Troubleshooting IOS IP Telephony

QoS

• Link Efficiency: LFI, MLPPP, FRF.12, cRTP, VAD
• Classification and Marking
• Congestion Management: Queuing
• CAC: RSVP, GK
• Traffic Policing and Shapin
• LAN QoS
• Troubleshooting QoS

Unified Messaging

• Integration
• MWI
• Call Handlers
• VPIM
• Troubleshooting Unified Messaging

UCCX

• Integration
• ICD Functions
• Scripting
• Troubleshooting UCCX

Presence

• Presense Components
• CUPS Administration
• CUPC
• Troubleshooting Presence

UC Security

• DHCP Snooping
• OS Hardening
• Phone Authentication and Encryption
• TCP/UDP Port List
• Firewalls and NAT
• Troubleshooting UC Security

Application Protocols

• IP Multicast
• Video
• Fax and Modem
• Troubleshooting Application Protocols

Operations and Network Management

• UC Product Upgrade Management

Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

• Implementing Cisco Voice Communications and QoS (CVOICE)
• Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
• Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)
• Troubleshooting Cisco Unified Communications (TVOICE)
• Integrating Cisco Unified Communications Applications (CAPPS)

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.