IT Certification and Career Paths

350-060 CCIE SP Ops

CCIE SP Operations Written Exam

Exam Number 350-060 CCIE SP Operations
Last day to test January 31, 2015
Associated Certifications CCIE Service Provider Operations
Duration 120 minutes (90 - 110 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

The Cisco CCIE Service Provider Operations Written Exam is a 2-hour test that will validate the amount of expertise that professionals have in the areas of service provider technologies, operations process management, and NMS tools. Furthermore, the exam includes questions that are guided by the ITILĀ® v3 core service lifecycle framework.

Exam Topics

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

  • 11%     1.0   Manage the network fault management system     

      • 1.1   Develop a fault management process for a managed network
                environment collaboratively with the tools team
      • 1.2   Determine the interaction between the fault management system
                and the ticketing system in collaboration with the tools team
      • 1.3   Determine the method to gather appropriate metrics for an
                established fault management process
  • 10%     2.0   Manage performance and capacity

      • 2.1   Identify spikes and potential trouble spots based on syslog and/or
                Network Management System (NMS) output
      • 2.2   Develop a plan to solve a particular performance issue based on
                syslog and/or Network Management System (NMS) output
      • 2.3   Identify the Network Management System (NMS) metrics and SLA
                metrics that will be needed in order to further troubleshoot a specific
                problem communicated orally, written, etc.
      • 2.4   Develop a plan to establish a baseline and monitor the network in
                conjunction with the tools and performance groups
      • 2.5   Create baseline network performance in conjunction with
                engineering and architecture teams
      • 2.6   Monitor the network to look for variances against the baseline
      • 2.7   Edit existing scripts which enable a network baseline management
                plan in conjunction with the tools and performance groups
  • 9%     3.0   Manage operations processes

      • 3.1   Collaborate with the process team and NOC management on
                process development to meet a desired network operational
                objective
      • 3.2   Develop a specific prototype and test plan for a particular planned
                network change, working collaboratively with the engineering and
                design groups
      • 3.3   Develop, for a particular network, a list of needed tools working
                collaboratively with the tools team
      • 3.4   Develop a detailed operations plan including metrics and reporting
                functions for a particular network working collaboratively with the
                process team
      • 3.5   Develop a process change action plan based on the results of a
                network audit
      • 3.6   Develop and maintain a spares plan for a particular network
  • 28%     4.0   Troubleshoot and fix reachability and transport problems within the network

      • 4.1   Identify predecessor steps that have not been executed based on an
                escalation ticket dealing with reachability
      • 4.2   Determine whether to fix or escalate a ticket dealing with reachability
      • 4.3   Identify the area(s) causing a complex reachability problem of
                unknown origin
      • 4.4   Troubleshoot a complex routing problem and, considering the
                technical aspects, determine the risks and fix it
      • 4.5   Troubleshoot a complex security problem and, considering the
                technical aspects, determine the risks and fix it
  • 11%     5.0   Identify problems in implementation plans             

      • 5.1   Find issues of a rollout plan received from engineering before
                deployment
      • 5.2   Identify hardware which is not backwards compatible on a new
                service rollout plan
      • 5.3   Find hardware that needs operating system upgrades on a new
                service rollout plan
      • 5.4   Review and provide recommendations on areas in which NOC
                support plans will not be sufficient on a new service rollout plan
  • 31%     6.0   Troubleshoot and fix network performance problems

      • 6.1   Identify predecessor steps that have not been executed based on an
                escalation ticket dealing with network performance
      • 6.2   Determine whether to fix or escalate a ticket dealing with network
                performance
      • 6.3   Determine whether to fix or where to escalate a core network fault
      • 6.4   Identify the source of a complex network performance problem
      • 6.5   Troubleshoot a complex network performance problem and,
                considering the technical aspects, determine the risks and fix it
      • 6.6   Identify a complex application performance problem and isolate it
      • 6.7   Identify a complex computing device (server, call manager, etc - not
                the network or application) performance problem and isolate it
      • 6.8   Troubleshoot a complex traffic pattern problem and, considering the
                technical aspects, determine the risks and fix it
      • 6.9   Troubleshoot a complex, chronic performance problem and,
                considering the technical aspects, determine the risks and fix it
  • Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

          Register at Pearson VUE      

    Cisco Learning Network

    Get valuable IT training resources for all Cisco certifications. Access study tools, CCNA practice tests, IT salaries, and find IT jobs.

    Go Now

    Cisco Training Tools

    Use the following tools to assist in your certification journey.

    Cisco Learning Locator Self Assessment Tool Certification Tracking System Certifications & Communities Online Support

    Cisco Learning Labs

    Get hands-on routing / switching lab experience using Cisco IOS on UNIX.

    Learn More