IT Certification and Career Paths

This exam is part of the Cisco Authorized Business Edition Reseller Program curriculum and is targeted to the Engineer 2 role. After taking this course the learning will be able to install, configure and provision Cisco Unified Communications Manager Business Edition.

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe the components and options available in the Cisco Unity Connection for Business Edition solution

• Identify required and optional components
• Identify required software level release dependencies
• Describe the features and functionality of each Cisco Unity Connection component
• Describe ports and user limits
• Describe Cisco Unity Connection concepts
• Describe the deployment models (scalability, reliability, multi-clustering, etc.)

Design a Cisco Unity Connection for Business Edition solution to meet customer requirements

• Identify customer current application and infrastructure
• Identify required and optional components to meet customer requirements
• Size the solution for required and optional components
• Identify the appropriate software and hardware versions which will be needed to meet customer requirements
• Identify 3rd party integration solutions
• Describe how the design will integrate and what impact it will have on the current infrastructure

Implement and configure a Cisco Unity Connection for Business Edition solution

• Describe the installation process
• Describe required configurations for a Cisco Unity Connection deployment
• Describe optional configurations for a Cisco Unity Connection deployment
• Identify required information for implementation:
• System wide settings
• Distribution lists
• Admin roles

Describe operational functions required to support a Cisco Unity Connection for Business Edition solution

• Identify management requirements
• Identify operational monitoring requirements
• Describe backup and restore procedures
• Describe provisioning: adding and deleting users; COS; User templates
• Identify Applications:
• Call Handlers/Call Management
• Interview Handlers
• Routing Rules
• Restriction tables
• External Services
• Viim Networking

There is no specific recommended training course associated with this exam, however knowledge of the exam topics and the product(s) associated with this exam are recommended to pass this exam. Cisco Partners can access the Partner Education Connection (PEC) for access to a variety of training content to help them prepare for this exam.

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.