IT Certifications and Career Paths

CCNP Voice

CCNP Voice Overview

Learn more about the benefits and requirements associated with achieving a CCNP Voice certification. (4:31 min)

Certification Listing

Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Prerequisites

Valid Cisco CCNA Voice or CCNA Video or any Cisco CCIE certification can act as a prerequisite.

Exams & Recommended Training

Required Exam(s) Recommended Training
642-437 CVOICE Implementing Cisco Voice Communications and QoS (CVOICE )
642-447 CIPT1 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 )
642-457 CIPT2 Implementing Cisco Unified Communications Manager, Part 2 (CIPT2 )
642-427 TVOICE Troubleshooting Cisco Unified Communications (TVOICE )
642-467 CAPPS Integrating Cisco Unified Communications Applications (CAPPS )

The best way to prepare for this certification is to take the Cisco-approved training:

Implementing Cisco Voice Communications and QoS (CVOICE)

Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element.
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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment.
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Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment.
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Troubleshooting Cisco Unified Communications (TVOICE)

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.
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Integrating Cisco Unified Communications Applications (CAPPS)

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection.
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Self-Study Materials

The following resources are suggested study materials:

A comprehensive list of study materials is also available.

Cisco Learning Network Resources

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Learning Partner Content

  • Partners: Log in for Partner Education Connection (PEC) curricula.
  • Learning Partner Lounges - Find materials provided by Cisco Authorized Learning Partners.

To earn this Cisco certification, you must pass the following exam(s):

642-437 CVOICE

The Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0) 642-437 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge of how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express and QoS in a voice network architecture. Candidates can prepare for this exam by taking the CVOICE v8.0 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0) 642-437 course.

642-447 CIPT1

The Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) 642-447 is the exam associated with the CCNP Voice certification. This exam tests a candidate's skills in installing and configuring a Cisco Unified Communications Manager solution in a single site and focuses primarily on Cisco Unified Communications Manager Release v8.0, the call routing and signaling component for the Cisco Unified Communications solution. Candidates can prepare for this exam by taking the Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) 642-447 course.

642-457 CIPT2

The Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0) 642-457 is the exam associated with the CCNP Voice certification. This exam tests a candidate's skills in implementing a Cisco Unified Communications Manager solution in a multisite environment, applying a dial plan for a multisite environment, configuring survivability for remote sites during WAN failure, and implementing solutions to reduce bandwidth requirements in the IP WAN. Candidates can prepare for this exam by taking the CIPT2 v8.0 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0) 642-457 course.

642-427 TVOICE

The Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams tests a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing. Candidates can prepare for this exam by taking the TVOICE v8.0 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 course.

642-467 CAPPS

The Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) 642-467 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge of how to integrate the new Unified Communications Applications, which are part of the new version 8.0 Cisco Voice software. Candidates can prepare for this exam by taking the Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) 642-467 course.

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