IT Certifications and Career Paths

CCNA Voice

CCNA Voice Overview

Learn more about the benefits and requirements associated with achieving a CCNA Voice certification. (4:55 min)

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Prerequisites

Any valid Cisco CCENT, CCNA Routing and Switching or any Cisco CCIE certification can act as a prerequisite.

Exams & Recommended Training

Required Exam(s) Recommended Training
640-461 ICOMM Introducing Cisco Voice and Unified Communications Administration (ICOMM)
NOTE: Updated ICND1, ICND2, and CCNA Composite exams can be applied towards the achievement of several Cisco associate-level certifications. Please visit the Associate-level Exam Logic Tool for more details.

The best way to prepare for this certification is to take the Cisco-approved training:

Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Introducing Cisco Voice and Unified Communications Administration (ICOMM) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
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Self-Study Materials

The following resources are suggested study materials:

A comprehensive list of study materials is also available.

Cisco Learning Network Resources

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Learning Partner Content

  • Partners: Log in for Partner Education Connection (PEC) curricula.
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To earn this Cisco certification, you must pass the following exam(s):

640-461 ICOMM

The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 course.

Cisco Network Professionals

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Associate Exam Logic Tool

Use the Associate Exam Logic Tool to determine the best exam pathway for you in achieving a Cisco Associate-level certification.

Associate Exam Logic Tool

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