IT Certifications and Career Paths

CCNA Service Provider Operations

CCNA Service Provider Operations

Learn more about the CCNA Service Provider Operations certification.


The CCNA Service Provider Operations Certification is being retired. The last day to test for the CCNA Service Provider Operations certification will be January 31, 2015. No new certifications will be issued beginning February 1, 2015.
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Cisco Certified Network Associate Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills (of a Tier I support engineer) in a prescriptive troubleshooting environment within carrier class IP NGN core network infrastructure. CCNA SP Operations curriculum includes incident (event), fault, configuration, change, and performance management procedures, along with NMS tools and protocols.


Valid Cisco CCENT, CCNA, or any Cisco CCIE certification can act as a prerequisite.

Exams & Recommended Training

Required Exam(s) Recommended Training
640-760 SSPO
Last day to test
January 31, 2015
Supporting Cisco Service Provider IP NGN Operations (SSPO)
NOTE: Updated ICND1, ICND2, and CCNA Composite exams can be applied towards the achievement of several Cisco associate-level certifications. Please visit the Associate-level Exam Logic Tool for more details.

The best way to prepare for this certification is to take the Cisco-approved training:

Supporting Cisco Service Provider IP NGN Operations (SSPO)

The Supporting Cisco Service Provider IP NGN Operations (SSPO) course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods, and enables students to practice the primary job roles and tasks.
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Self-Study Materials

The following resources are suggested study materials:

A comprehensive list of study materials is also available.

Cisco Learning Network Resources

Get all your CCNA Service Provider Operations questions answered.

Learning Partner Content

  • Partners: Log in for Partner Education Connection (PEC) curricula.
  • Learning Partner Lounges - Find materials provided by Cisco Authorized Learning Partners.

To earn this Cisco certification, you must pass the following exam(s):

640-760 SSPO

The 640-760 Supporting Cisco Service Provider IP NGN Operations exam is designed to introduce entry level personnel to the SP network operations environment, processes-orientation, management tools and methods, and enables students to practice their primary job responsibilities and tasks. The exam is also intended to help prepare students for the Cisco Certified Network Associate SP Operations (CCNA SP Operations) certification exam.

CCNA Service Provider Operations Overview

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