Cisco.com access contracts (IRONPORT SP ACCESS) provide Cisco IronPort customers  with online access to Cisco.com, our knowledge base and other self-service  offerings. Cisco.com access contracts are not associated with Cisco IronPort  Platinum or Platinum Plus support licenses. To verify the status of your Platinum  or Platinum Plus license please contact your Cisco Sales Representative. Platinum or Platinum Plus support licenses are unique per Cisco IronPort  appliance.