Cisco.com Help

General Registration Help

The final step in the registration process is the e-mail validation. Please check the e-mail account which you entered upon registration for an e-mail from Cisco. Click or cut-and-paste the URL into a browser address window. You will then be sent back to Cisco.com to confirm your registration is successfully completed. You must complete this step before your can login to Cisco.com.
Please ensure that all of your account details are correct before clicking on the register button. You can back out of any of the forms at any time.

All registrations must be personal registrations using your first and last names. Generic group or company accounts, or use thereof, are not permitted. Improper, inaccurate or duplicate registrations may be removed without notice.

Please do not re-register yourself if you have previously registered on this or the character-based CCO system (telnet cco.cisco.com). If you have forgotten your password, use the Cisco.com Password Management tool to reset it.

In order to obtain access to protected information, you must have your Cisco Service Contract or your Partner Service Agreement number available to complete any non-guest registration. A serial number from a Cisco product or a purchase order number cannot be used.

Please select from the topics below for further details on other Cisco.com registration help issues.


Cisco PICA Customer Registration Help


Partner Initiated Customer Access (PICA) is a program that allows qualified Cisco Partners to selectively entitle their customers to have registered use of Cisco.com. Customers of Cisco Distributors and Partners will need to be sponsored in advance, in order to register on Cisco.com. More information can be found on the PICA Program page.

If you need a file urgently and are unable to wait for your registration to be processed, please call/contact Cisco directly. Contact information can be found on the Cisco Worldwide Contacts page. You will need to have a Customer Engineer provide a Special Access Code for you to retrieve the file.

Cisco Service Contract Owner Registration Help


If you have a contract with Cisco, but do not know your Company's Service Contract or Partner Contract Agreement number, please contact your Service Contract Sales representative or email web-help@cisco.com. Please include your Company name, address location, phone number, email address, and other important contact information, and request information on what Contract or Registration number should be used for your Cisco.com registration.

Click here for information on registering with a Service Contract number.

If you would like to establish a direct service agreement with Cisco (or believe you have an agreement, but you are not sure of your service agreement number) please contact Cisco Customer Service at cs-rep@cisco.com or call (800) 553-NETS (Direct (408) 526-7208).

Cisco Partner or Authorized Reseller Registration Help


If you are already a Cisco Partner or an Authorized Reseller, you may upgrade your access by using the Get Partner Access Tool. For more information, please visit Partner E-support for frequently asked questions.

If you are interested in becoming a Cisco Partner or Authorized Reseller, you may find information about the Certification or Specialization programs on the Cisco.com web site.

If you are still experiencing technical problems with your registration, please send an e-mail to web-help@cisco.com