Cisco Unity Express

Cisco Unity Express

Never Leave Customers On Hold Again

Set up a communications system that keeps everyone connected.

Cisco Unity Express

Video Data Sheet

Cisco Unity Express is ideal for branch locations and small to medium-sized offices. (3:22 min)

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Video Data Sheet

Cisco Unity Express is ideal for branch locations and small to medium-sized offices. (3:22 min)

Small & Medium Business Solutions

Learn about Cisco solutions to Be More Productive and Serve Customers Better.

Worried about missing calls from customers? Cisco Unity Express gives you an automated attendant to help customers find the right person or department and provides voicemail so they can leave a message.


Cisco Unity Express supports:

  • Customized greetings: Greet callers with personalized messages that help them find the right department or employee immediately.
  • Push-button ease: Set up interactive menus to let callers punch in numbers or spell out names of employees and be directed to appropriate extensions.
  • Flexibility: Set up along with a single version of Cisco Unified Communications Manager Express to serve both primary and branch offices.

You'll never have to worry about leaving an important customer wondering about your responsiveness with Cisco Unity Express.

Explore a Related Solution for Your Business

Communicate and Collaborate

Communicate and Collaborate
Combine Voice, Video, and Data

Cisco Unity Express offers a range of features including:

  • Affordable communication and greeting services for increased customer service and employee communications
  • Intuitive telephone prompts and a Web-based interface for fast, convenient voicemail and auto attendant administration
  • Ability to view, sort, search, and play back voice messages using the display of a Cisco Unified IP Phone or your e-mail client
  • Ability to handle from 4 to 16 voice mail or auto-attendant calls
  • Supports from 12 to 250 mailboxes
  • Integration with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unity Connection
  • Lets you centrally manage voice services for both primary and branch locations
  • Supports 14 international languages
  • Available for a variety of Cisco routers for flexibility and extensibility

Common Features

  • Ability to view, sort, search, and play back voice messages using the display of a Cisco Unified IP Phone or your e-mail client.


Number of Employees

Key Benefits

Cisco  Unity Express

12 - 250

  • Extensive real-time and historical reports on number of calls, voicemails, and rejected calls
  • Localized prompts available in 10 languages, including: English, French, German, Italian, Danish, Spanish, Portuguese, Japanese, Korean, and Mandarin Chinese
  • Up to 300 hours of voicemail storage
  • Fax integration
  • Call recording capability
  • Ability to broadcast recordings to a distribution list
  • Automatic message forwarding to different parties in case messages aren't retrieved

Cisco Unity Connection

50 - 250+

  • Extensive use of voice commands to place calls and process messages (English only)
  • Ability to set up rules to route calls by caller, time of day, or calendar status (based on Microsoft Exchange integration)
  • Customized options for message notification and personal greetings
  • Ability to record up to five personal greetings (alternate, busy, internal, off-hours, or standard).
  • Ability to change the order in which messages are presented

Learn how Cisco Unity Express helps you establish easier and faster communication with your customers.

Data Sheet

Cisco Unity Express (PDF - 186 KB)

Solution Overview

IP Communications for the Small or Branch Office (PDF - 218 KB)

Case Studies

Lumber Company Improves Responsiveness to Callers (PDF - 150 KB)

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