Cisco Unified Communications Manager


There are a few resources you can use to learn how to build applications using the Cisco Unified Communications Manager APIs. Following are descriptions of and links to each.


Documentation is a logical starting point in your learning process. There are guides to help you get the SDK software installed and running, and to help you get started using the tools to build, deploy and run applications. There are also an API reference guides for more focused and detailed exploration.

You can access the Cisco Unified Communications Manager developer documentation from these links.

  • Application XML Layer (AXL) - SOAP interface providing configuration management capabilities to Add/Remove/Update CUCM objects and elements.  RISPort: SOAP interfaces for obtaining real-time information about CUCM devices, objects and services.  PerfmonPort: platform and CUCM application performance counters

  • Computer Telephony Integration (CTI) - TAPI & JTAPI - 1st and 3rd party call control of Cisco IP Phones for Windows (TAPI) and Java (JTAPI) developers.

  • IP Phone Services XML - Flexible interactive web applications for the built-in Cisco IP Phone XML browser.

  • SIP - Session Initiation Protocol - SIP applications and endpoints can interoperate directly with CUCM's SIP facilities.

  • Call Detail Records (CDR) - Individual call records can be analyzed by applications interested in performance or billing.

  • WebDialer - Easily embed click-to-dial capabilities into your web pages, or build them into your applications with the WebDialer SOAP interface.


There are also three forums you can access to read current discussions, search for information, and post questions to get help and learn from the developer community.
Go To Forums