Cisco Unified Communications Manager


Following are instructions and links to help you access forums to interact with developers from Cisco and our customers and partners to:

  • Read current discussions to keep up with what’s happening in the developer community and learn from others’ experiences and interactions.
  • Search for information in the historical forum archive to solve your problems and answer your questions.
  • Post questions to get help and ideas from the developer community, or post answers to others’ questions.
  • Proactively post valuable information and experience you’ve gained to contribute to the developer community knowledge base.
  • Post suggestions for product enhancements you’d like to see.

Before You Participate in Forums

You can read all the forum messages as a guest. However, if you want to participate by posting messages, you will need to register for a account. If you have registered to download the SDK software and documentation, you already have what you need, and you can skip down to the forum links below. If not, this is a very simple process and should require less than 5 minutes of your time. Simply click the following link to go to the registration page, and follow the instructions there to set up your account. Then return to this page to follow the links below to the Cisco Unified Application Environment forums. Register now!Open a Case

Cisco Unified Communications Manager Developer Forums

Application XML Layer (AXL/Serviceability)

Discuss application development issues relating to CUCM AXL provisioning, Real-time/Perfmon serviceability statistics, and WebDialer click-to-dial.  Developers are invited to share tips, tricks, code and sample applications.
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Call Detail Records

Call Detail Records (CDRs) and Call Media Records (CMRs) contain information about all the calls and media streams handled by CUCM, including caller/called ID, date/time, duration and voice quality statistics.  Share your ideas on how this powerful information can make CUCM applications better.
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This forum covers discussions on how to use TAPI (Windows/C libraries) and  JTAPI (cross-platform/Java libraries) to automate control of Cisco IP phones as well as develop rich media call handling applications.
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IP Phone Services

The XML-based browser built-into many Cisco IP Phones is a powerful medium for creating highly interactive applications that combine voice and data.  Discover IPPS XML tips and tricks in this forum, and share you ideas for creating novel new solutions.
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Session Initiation Protocol is a standards based messaging protocol highly suited to Unified Communications.  Join the discussion with other developers leveraging this technology with Cisco Unified Communications Manager.
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