Cisco Unified Application Environment

Applications

Following are some of the applications developed using the Cisco Unified Application Environment and available for sale.


Communications Productivity Application Suite

Beacon Office by Radianta, Inc.
Radianta introduces our Beacon Office Unified Communications Application Suite, a group of office productivity applications designed specifically for Cisco IP Telephony environments. Beacon Office combines important office communication applications that simplify and enhance the way we interact. Built upon Cisco’s powerful Unified Application Environment platform, Beacon Office provides a robust set of communication tools that can be accessed by both phone and desktop interfaces. Key applications include Paging, Intercom, Do Not Disturb, Advanced Conferencing, Personal Queues, Automated Dialer, SmartPop, Emergency Alert, Call Note, Timecard and more.

Retail Application Suite

Beacon Retail by Radianta, Inc.
Radianta introduces our Beacon Retail application suite, a group of customer interaction, business intelligence and productivity applications for the retail vertical market. Specifically designed for Cisco Unified IP Communications environments, Beacon Retail combines important communication applications that simplify and enhance the way an enterprise interacts with its customers, supply chain and employees. Built upon the powerful Cisco Unified Application Environment platform, Beacon Retail provides a robust set of communication tools that can be accessed by a variety of devices including wired and wireless phones, call boxes, wireless scanners and desktop interfaces. Together, the applications enable a retail location to more effectively support customers to increase per-basket revenues, while providing key performance metrics to enhance employee performance and overall business intelligence.

Remote Agent for Unified Contact Center Express

Remote Agent Express by Radianta, Inc.
Enterprises are increasingly relying upon home offices for connectivity of part and full-time tele-worker agents. In order for these agents to be optimally productive, they require access to the same services used at the corporate headquarters contact center site, including data, e-mail, collaboration tools, and voice services. Generally, remote agents utilize a broadband IP connection for all of these services. However, in many cases, the quality of IP connections is not suitable for voice traffic effectively rendering the remote agent useless. Remote Agent Express is designed to provide remote contact center agents with predictable, high-quality voice connections by routing voice calls from the corporate contact center through the Public Switched Telephone Network (PSTN).

Survivable Remote Agent for Unified Contact Center

Survivable Remote Agent by Radianta, Inc.
Enterprises are increasingly relying upon home offices for connectivity of part and full-time tele-worker agents. In order for these agents to be optimally productive, they require access to the same services used at the corporate headquarters contact center site, including data, e-mail, collaboration tools, and voice services. Often, remote agents utilize a broadband IP connection for all of these services. However, the quality of IP connections can be unpredictable. As a result, some organizations resort to reliable, but expensive, Public Switched Telephone Network (PSTN) connections for their remote agents. Survivable Remote Agent, from Radianta, is designed to allow organizations to take advantage of the economies of IP connections while ensuring the highest availability and quality of connections for their remote agents.

Multichannel Options of Unified Contact Center Express

Multichannel Express by Radianta, Inc.
More and more, customers are turning to new methods of interacting with companies to learn more about products and services, to conduct business and to seek support. In today’s contact centers, email, fax, chat and even video interactions are gaining momentum. The challenge for contact center managers is to develop a cost-effective strategy to intelligently and efficiently route, process and manage these types of interactions as they grow in volume and importance. Multichannel Express leverages the Cisco Unified Contact Center Express (UCCX) platform and is designed to seamlessly integrate alternative channels of communication, including email, fax, chat and video, into the common activities of contact center agents, supervisors and management.

Outbound Dialer for Unified Contact Center Express

Campaign Express by Radianta, Inc.
Campaign Express delivers a powerful, fully-featured outbound dialing solution allowing contact centers to maximize their productivity. Campaign Express, specifically designed for Cisco’s CallManager IP Telephony and IPCC Express contact center products, leverages your investment through direct integration that simplifies campaign development, call routing, contact management and reporting.

Automated Support for Emergency Response

Emergency Assist by Radianta, Inc.
Schools, government agencies and corporations continually strive to enhance their emergency response capabilities while minimizing the cost burden of false alarms. Emergency Assist is designed to increase the effectiveness of organizational emergency response systems by automatically notifying and connecting security personnel and first responders to emergency 911 calls.

Intruder Detection and Alerts

Audio Analyzer by Berbee Information Networks Corp.
Listening devices provide input to the Audio Analyzer. Administrators set the Audio Analyzer to trigger the application when a noise above a determined level is detected. The application sends a pre-recorded broadcast to the Atlas Sound IP speakers and/or Cisco IP phones as well as a text message to the IP phones.

TTS Broadcasts For IP Speakers and Phones

Morning Announcements by Berbee Information Networks Corp.
Users access Morning Announcements from a web page and simply type in the text to be played across the Cisco IP phones and Atlas Sound IP speakers. Target your audience by creating recipient groups of phones and speakers.

RFID Tagging

Right in RealTime by Intermec Technologies
Integrates RFID tagging with Cisco Unified CallManager to streamline processes in industries including manufacturing, retail, warehousing, medical and field services. This solution sends and receives data from an RFID reader and communicates with RFID inserts and RFID tags while using Cisco Unified CallManager to share critical information to departments through text messages or automated calls.

Videoconferencing Control

Video Call Control by Polycom
Allows Cisco Unified IP phones to make video calls and control Polycom video conferencing endpoints, thus eliminating the need to have a separate video remote control device. The application includes basic features such as calling, volume control and camera movement, as well as more advanced features including directory services and video mail.

Workforce Management

Time and Attendance by Workbrain
An integrated voice and data solution that allows real-time, two-way communication between employees, supervisors and workforce management systems through Cisco Unified IP phones. Workbrain’s clients use a unified communications employee environment to replace traditional clocking in and out. The Time and Attendance application, which uses Cisco Unified IP phones, enhances workforce productivity, improves operational efficiencies and reduces by at least 60 percent the time spent by management on administrative tasks. The unified solution has opened the door to workforce and employer integration in the workplace.