Download User Guides
- Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless Residential Gateway User Guide (PDF - 4.3 MB)
- Guía de usuario de Cisco Model DPC3827 y EPC3827 DOCSIS 3.0 8x4 Wireless Residential Gateway (PDF - 4.4 MB)
- Guide de l'utilisateur des passerelles résidentielles sans fil Cisco DPC3827 et EPC3827 DOCSIS 3.0 8x4 (PDF - 4.1 MB)
- Best Install Practices for DOCSIS 3.0 Residential Gateways and Cable Modems (PDF - 134 KB)
Download Licensing and General Information
- Open Source Disclosure for DOCSIS Modem Product BIOS ID# 10939976 (PDF - 159 KB)
- Open Source Disclaimer for DOCSIS 3.0 Modem Products (Pinehurst_D30_REF_GA) (PDF - 996 KB)
- Open Source License Notice (PDF - 144 KB)
- CE Compliance Declaration (PDF - 243 KB)
|Vista XP 2000 Series USB Drivers||Download|
|2000 Series USB Drivers
Certified for Windows 2000 and XP
|300 Series USB Drivers
Note: This version release has recent USB driver fixes and is being provided "as is" without any warranty.
|100 Series USB Drivers
Note: This version release has recent USB driver fixes and is being provided "as is" without any warranty
|DPW 700 & DPW 730
802.11b Wireless LAN
Note: This version release addresses compatibility with 802.11g devices and is being provided "as is" without any warranty
Note: You must burn these files to a CD and then install them from the CD. You must also un-install the old software using the old CD.
|Complete Scientific Atlanta Cable Modem Installation CD
161 MB Download
If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider.
- Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet.
- Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
- Verify that the Power and Status indicators on the front panel of your cable modem are illuminated.
- Verify that all cables are properly connected, and that you are using the correct cables.
- Verify that your cable service is active and that it supports two-way service.
- If you are using the ethernet connection, verify that your TCP/IP is properly installed and configured.
- If you are using the USB connection, verify that you have followed the procedure for installing the USB Drivers for Windows 98/SE/ME/2000.
- Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem.
- If you are using a cable signal splitter so that you can connect the cable modem to other devices, remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input.
- If your cable modem functions properly connected in this way, the cable signal splitter may be defective and may need to be replaced.