Cisco Refresh Remanufacturing Process
Cisco Refresh differs from other used equipment vendors in the rigorous and proprietary remanufacturing process applied to our products. All remanufacturing is performed by Cisco authorized contract repair manufacturers using Cisco authorized parts, processes and standards.
The remanufacturing processes include the following steps:
- Inspection: Each unit is subjected to a thorough physical and visual inspection at each step of the process.
- Testing: A comprehensive set of diagnostic, functional and network traffic system tests are performed. Burn-in and/or thermal cycling are performed to ensure product integrity. All units must meet Cisco factory specifications.
- Repair: Units that fail any inspection and testing are repaired with the faulty components and boards replaced with genuine parts from Cisco's Approved Vendors List. All repairs are made in compliance with Cisco specified engineering, quality and environmental standards. The repaired units are then subjected again to functional, network traffic system, burn-in and thermal cycling as applicable.
- Restore default configuration: The unit is decommissioned with all previous owner and configuration settings removed and the unit returned to default settings. Previous owner information erased from the product.
- Upgrades: Each unit's serial number is checked against our proprietary product engineering database to determine what firmware/hardware upgrades (Engineering Change Orders) are required. Most units undergo implementation of performance, quality, health and safety Engineering Change Orders during the remanufacturing process.
- Software: A valid IOS software license is installed.
- Cleaning: Each unit is thoroughly cleaned and detailed. Old labels are removed and new labels applied. New fasteners and new panels are installed as appropriate. Casings are cleaned, touched up or repainted as applicable. The final unit is cosmetically similar to the equivalent new unit.
- Packaging: Units are carefully wrapped, placed in a new protective shipping box and sealed in preparation for delivery.
Used or refurbished equipment from third parties, as well as equipment sourced from outside of Cisco authorized channels, faces the following risks:
- Unknown provenance or ownership history: The unit may be counterfeit, damaged, or missing critical product upgrades. Risks posed include security, safety, and network integrity.
- Limited support: Support, if any, often consists of hardware replacement. However, with network intelligence increasingly embedded in the software, both hardware and software support are vital to maintain full network performance.
- Higher total costs: Unknown costs may include inspection and relicensing fees, network outage costs (support, troubleshooting, and parts replacement), and lost revenues due to business downtime.