Partner Central

• Must have a qualified contract type that allows you to administer the PICA Program. (Contact web-help@cisco.com to determine if you qualify)
• Must designate at least one individual from your company to be a PICA Administrator.
• All PICA Administrators must be registered users of Cisco.com. They are responsible for the following:
  
  
  1. Providing their customers with access to Cisco.com
  2. Receiving PICA registration status reports for their customers
  3. Assisting Cisco in verifying users in the PICA registration system
  4. Ensuring that previous PICA users are kept current and are employed by the participating company. Note: If the customer is no longer with that company the PICA Administrator is responsible for disabling their PICA access to Cisco.com
  5. Responsible for ensuring that customers only download software for use with products for which support fees have been paid.

• The PICA customer must have purchased a Cisco product or service from you, and must have a valid support contract with your company.

• Support Options
  • Access to Download Software from the Cisco.com Software Center
  • Access to the Cisco Technical Assistance Center (TAC)
    
• Commerce Options
  • Access to Order Status. Note: you must have already placed an order for your end customer in order for them to appear in your "Grant Order Status" list

1. Go to the PICA Home page
2. Click on Launch the PICA Admin Tool . You will be placed on the Create PICA Numbers tab. The fields listed below will appear, depending on your own user profile.
   
   • Company Name
   • Address
   • City
   • State/Province (If necessary)
   • Postal Code
   • Country
   • Software Download Privileges - Access to Cisco's Software Cente r.
   • Query Cases in the Cisco Technical Assistance Center : Access to query cases in the Technical Assistance Center.
   • Check Lead Times : Access to the Lead Times Tool.
   • Configure Cisco Product with Pricing : Access to Configuration Tool with Pricing and access to the Pricing Tool.
   • Select Price List for User : Sets the Pricelists accessible for this company.
   • Grant Order Status access for : Sets the End User Company ID for all users that register under this PICA number. In order for you to see your customers in this list, you must place an order through the online Ordering Tool, and select the corresponding end user. Note: There could be multiple instances of the Company name, so be sure to use CTRL to select all of them.
     
3. Complete required information as noted above and click submit. You will be given a Registration Number and Verification Key for that end user company. Your end customers must use the Registration number and Verification Key when registering for Cisco.com. This is the only time the verification key will be used. Note: The prefix of 3 letters on the Registration Number will be the prefix assigned to your company when you registered to become a PICA Administrator.
   

1. Ensure that you have your PICA Registration Number and Key, as emailed to you by your PICA Partner.
2. Go to the Cisco.com home page and click on Register.
3. Select the option "Customer of a Cisco Certified PICA Partner" button and click Next.
4. Type in the PICA Registration Number and Verification Key that was provided by your PICA Administrator and click Next.
5. Complete the required business information and click Next.
6. Select a User ID and password and click next. A confirmation screen will then be displayed. At this time, you will have access to Cisco.com. Your PICA Administrator has the ability to change your profile so that you may have access to a variety of tools at any time.

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1. Go to the PICA Home page and click Launch the PICA Admin Tool The tool will default to the "Create PICA Numbers" tab. Other tabs include "Search and Manage PICA Numbers" and "View PICA Numbers."
2. Search and Manage PICA Numbers
   Allows the PICA Administrator to search out a specific company, user, or Registration Number based on input type. Once found, you may manage that data the same as you do when you View PICA Numbers.
3. View PICA Numbers
   Allows the PICA Administrator to view information on all active and inactive PICA Numbers that they have created, as well as those of other Admins within the Partner company.
4. How can I change/edit a profile?

1. From the PICA Home Page , click Launch the PICA Admin Tool .
2. Click the View PICA Numbers tab to view all Registration Number information.
3. Locate the Registration Number that needs to be changed and select it. All of the users associated with that PICA Number will appear.
4. Select the User ID of the person that needs to be changed. The PICA End User Profile screen will appear.
5. Select the option that needs to be updated. Then click Change User Profile.

1. From the PICA Home Page , click Launch the PICA Admin Tool .
2. Click the Search and Manage PICA Numbers tab.
3. When presented with the search page enter the PICA Number you want to modify and click Submit
4. Select the blue PICA Registration Number hyperlink, and click the number again beside "Change Default Settings for Registration Number" to get to the PICA Registration Number Administration page. The default information will be displayed for that Registration Number, allowing you to make any modifications necessary, including changing the verification key or the type of Cisco.com access associated with that Registration Number.

1. From the PICA Home Page , click Launch the PICA Admin Tool .
2. Click the View PICA Numbers tab to search on all Registration Number Information.
3. Find the Registration Number that needs to be deactivated and click that number. All of the users associated with that PICA Number will appear.
4. Select the blue hyperlink at the bottom of the page under Administrative Options within "Information on inactivating this Registration Number."
5. Select Yes and click the Inactivate button. This will downgrade all users that are registered under this contract to guest level access.

1. Go to the PICA Registration Number Administration page and click the SUBMIT button beside the text "This registration number is not active. If you wish to reactivate it, use the 'SUBMIT' button."
   

1. Access the PICA Administrator Tool , click Launch the PICA Admin Tool .
2. Select View PICA Numbers tab and then select the particular PICA Number.
3. Check the box to the left of the user(s) you wish to downgrade.
4. Check the box under "Downgrade to Guest" and click "Submit." The User's Access will be changed real-time. A confirmation page will be displayed.
   

PICA Administrators will need to use the PICA Administrator Tool to provide Case Query functionality to an entire company's Registration Number or to individual users.

1. Access the PICA Administrator Tool , click Launch the PICA Admin Tool .
2. While creating the Registration Number, select "Yes" on the "Query Cases in the Cisco Technical Assistance Center" option. Be aware that when you add new users to this customer Registration Number in the future, your "Query Cases in the Cisco Technical Assistance Center" selection will be used as the default.
   

1. Access the PICA Administrator Tool , click Launch the PICA Admin Tool .
2. Select View PICA Numbers tab and then select the particular PICA Number.
3. Check the box to the left beside the user(s) you wish to grant TAC Case Query access.
4. Under "Query TAC Cases" select Yes from the pull down menu, then click "Submit." Access for that user will change real-time.

• Case Opened via Cisco.com:
  The PICA Administrator must choose the PICA Registration Number and input that into the PICA ID field within the Case Open tool. If the case needs to be opened by someone other than the PICA Administrator, that person will be presented with the entry field and will need to know the correct PICA Registration Number to input.
• Case Opened via Email:
  The PICA Registration Number must be included in the email. PICA Administrators must use the following format for Registration Numbers: PICA Registration Number: ####### (ex. PICA Number: ABC1234).
• Case Opened by Phone:
  The PICA Administrator must state that the case should be available to a PICA customer, and the customer's PICA Registration Number must be provided to the Cisco representative.
  

1. The "Partner Support Contract Number" and "Case Owner" fields are not displayed on the Case Query Summary Screen.
2. The fields listed below are not displayed on the Case Query Detail Screen:
   
   
   • Owner
   • Contract ID
   • Contract Type
   • Contract Expiration Date
   • Contract Status
   • RMA's
     
     
3. PICA users do not have the option of adding notes to the TAC case.

Internet Commerce Cases

Pricing Tool :
Enables users to access Cisco's online price list and search for prices based on product family, product description or product number. An additional feature enables users to download the entire price list to their computer.

Lead Times Tool :
Provides current lead time information for a variety of Cisco products.

Order Status Tool :
This tool will allow your customer to query on orders you place on their behalf. When you place the order you must select an End User for the order. If you do not select this before you place the order your customer will not be able to see that order. Make sure to notify people within your company about this functionality so your customer will gain this increased visibility.