Business Communications

Provide IP-based telephony services, such as IP-Centrex, of the type traditionally provided by voice customer premises equipment, such as private branch exchange or key telephone systems. They include IP telephones and other equipment at the customer site, plus access to the public switched telephone network. It may also consist of a hosted unified communications system that provides the benefits of a converged IP communications network without having to own, manage, or maintain a unified communications system. The service integrates voice, video, and collaborative data applications into intelligent network communications solutions.

The basic requirements are:

• Support e-mail, voice and fax
• Support desktop video and dedicated video endpoints
• Provide emergency number support
• Offer mobility features
• Support voice signaling protocols, including H.323 and SIP-based networking
• Implement appropriate quality of service techniques to ensure voice and video call service quality is maintained

Internet Services

Deliver secure Internet connectivity, using the Cisco Self-Defending Network architecture built on a secure infrastructure. Deliver a high-performance and reliable connection for users, regardless of their locations and access methods, protecting public-facing properties, such as web servers, DNS servers, mail servers, and CPE from undesirable network traffic, including denial-of-service (DoS) attacks and the DoS-like side effects associated with worm propagation.

• Enable capture of information required to baseline network traffic
• Offer an automated procedure to detect anomalies in traffic that may represent a denial of service attack on the infrastructure
• Have procedures in place to act on alarms generated by the anomaly detector, in order to mitigate the effects of the suspect traffic on the infrastructure and ensure continuity of service to the customer
• Support security best common practices

This designation is available only to registered Cisco partners who undergo a third-party audit and qualify under the Cisco Managed Service Channel Program.

IP Trunking

Also called Session Initiation Protocol (SIP)-based trunking, this service provides an IP trunk from a provider’s location to an IP-enabled PBX or key system. It enables all voice, multimedia, and data to be carried in a single facility to and from the service provider and the end customer. The service provider provides basic connectivity, emergency services, dial-plan management, and operator services. Local and long-distance call connections are completed by the service provider.

• Offer SIP trunking service that is in compliance with RFC3261
• Provide a specified capacity in terms of calls-per-second with billing records generated for each call within each node of the solution
• Offer redundant paths from each end customer location.
• Support appropriate quality of service features to maintain service quality
• Provide the following for serviceability and management:
  • CPE that supports remote software upgrades
  • Support of initial deployment and re-configuration of existing CPE
  • Billing records that are available in real-time to support troubleshooting
  • Authenticated SIP signaling from outside the service provider network

Metro Ethernet

Offer native Ethernet connectivity to the Internet or other WAN services over traditional copper pairs, hybrid fiber-coax networks, or optical facilities, depending on distances and other factors. Different service offerings provide customer network interfaces at Ethernet/Fast Ethernet/Gigabit Ethernet speeds. Optical services may also be provided for point-to-point connectivity at either SONET/SDH levels, or directly from Wavelength Division Multiplexing equipment.

• Offer at least one of the Ethernet service defined in the Metro Ethernet Forum guidelines
• Support VLAN connectivity to the Internet
• Provide ability to deliver the Ethernet Frame transparently across the service
• and Cisco access points for hotspots across the network end-to-end

Security - Firewall

Provide proven Cisco firewall technology solutions to help customers better protect their business infrastructure. It supports network bandwidth optimization and anti-IP address spoofing.

• Offer the following features:
  • Network address translation
  • Demilitarized zone support
  • Stateful packet inspection
• Use deep packet inspection (DPI) to find application identifiers and support a library of identifiers for all the common applications
• Regulate the access across the firewall for applications such as peer-peer or instant messenger protocols

Security – Intrusion Prevention/Detection

Help mitigate a wide range of network attacks without compromising router performance by using intelligence and performance to accurately identify, classify, and stop malicious or damaging traffic in real time, enabling the network to defend itself.

• Offer the following features:
  • Event correlation
  • Rating and filtering
  • Reporting through a customer portal relevant events
• Implement Denial of Service protection for connectivity over the Internet
• Provide a vulnerability assessment of existing customer network
• Support intrusion monitoring using both simple and stateful pattern matching
• Support the capability for event correlation to determine root cause of underlying issues and suggested resolutions

TelePresence Connection

Provide the connectivity needed to support a new category of collaboration and conferencing technology that simulates face-to-face interaction through a life-sized video image of each remote participant. These images have fluid motion and ultra high-resolution, enhanced with CD-quality audio where each person’s voice originates from his or her image and is completely synchronized with the video.

• Offer fully managed Layer-3 VPN services supported by an MPLS-based network architecture.
• Support real-time video and voice stream from provider edge to provider edge by meeting the following performance requirements:
  • Latency = 150 ms endpoint to endpoint; = 120ms PE to PE
  • Packet Loss = 0.05% endpoint to endpoint ; = .025% PE to PE
  • Jitter = 10 ms peak to peak endpoint to endpoint; = 5 ms peak to peak PE to PE
  • Availability 99.999% PE to PE
  • Minimum bandwidth ranging from 5210 Kbps to 4063 Kbps for the CTS 1000
  • Minimum bandwidth ranging from 14548 Kbps to 11109 Kbps for the CTS 3000

This designation is available only to registered Cisco partners who undergo a third-party audit and qualify under the Cisco Managed Service Channel Program.

TelePresence

Services with this Cisco Powered designation offer a fully-managed Cisco TelePresence system, including the physical endpoints, environmental considerations, operational design, and administration and configuration support. The service must:

• Support multipoint services utilizing the Cisco Telepresence Multipoint switch (CTMS)
• Provide concierge services supporting the TelePresence systems
• Implement quality of service features as outlined in the validated design architecture
• Network service used to provide connectivity must meet requirements of the TelePresence network connection service
• This designation is only available to registered Cisco partners who undergo a third-party audit and qualify under the Cisco Managed Service Channel Program

Unified Contact Center

Provide an IP-based, centralized infrastructure that can support many distributed sites, comprising a full suite of contact management services that can be implemented all at once or incrementally. It Deliver intelligent call routing, network-to-desktop computer-telephony integration, and multi-channel contact management over an IP network to contact center agents. Enable TDM-to-IP connectivity with Cisco VoIP gateways, and media termination with Cisco Unified IP phones.

• Support multi-tenant capability with overlapping number support
• Support the ability to support intra/inter-customer calls
• Support high-availability at the remote locations
• Support SS7 and PRI for PSTN access
• Support the capability for QSIG, DPNSS and H.323
• Support hosted voice mail service
• Support remote agents
• Support intelligent call handling for routing of call and queuing in Agent workflow, along with CTI integration

Wide Area Application Service

Wide area application services accelerate and optimize the performance of any TCP-based application operating in a wide-area environment. It helps consolidate costly branch-office servers and storage into a centrally managed data center and deploy new applications directly from the data center, while still offering high performance for remote users.

• Support application acceleration service based on Cisco WAAS technology
• Support service resiliency options such as WCCPv2
• Support stateful firewall inspection and network virus scanning for all accelerated traffic