Early and consistent user training and support ease transition to new messaging system.

For Cisco IT’s large-scale migration from a Sendmail and Meeting Maker calendaring environment to a Microsoft Exchange environment, the group invested heavily in both training and support. Cisco IT put special emphasis on early, consistent, and well-timed training to reduce overall support costs, minimize the number of support issues, and maximize support staff efficiency. A comprehensive support model was developed that included client migration coordinators, help desk support, and Exchange and Windows operational support.

This unified communications case study contains:

  • Descriptions of the e-mail and calendar training audience, materials, and deliverables
  • Details of the support model, including process flow and priority levels
  • Descriptions of operational hardware and operating system support, e-mail migration support, and calendar cutover support including support metrics

Read the Enterprise E-Mail Migration Training Case Study