Cisco on Cisco
Unified Communications Case Study: How Cisco IT Trained Users for Migration to Global E-Mail Messaging
Early and consistent user training and support ease transition to new messaging system.
For Cisco IT’s large-scale migration from a Sendmail and Meeting Maker calendaring environment to a Microsoft Exchange environment, the group invested heavily in both training and support. Cisco IT put special emphasis on early, consistent, and well-timed training to reduce overall support costs, minimize the number of support issues, and maximize support staff efficiency. A comprehensive support model was developed that included client migration coordinators, help desk support, and Exchange and Windows operational support.
This unified communications case study contains:
Read the Enterprise E-Mail Migration Training Case Study