Cisco on Cisco
Unified Communications Case Study: How Cisco IT Developed Communications Plan for Enterprise Adoption of E-Mail Messaging
Successful e-mail and calendar migration depends on a well-developed communications plan.
Cisco IT was migrating more than 40,000 employees to new calendaring and e-mail systems based on Microsoft Exchange and Outlook. Knowing that a technology migration is only as successful as its eventual adoption and use, the IT group wanted to establish clear communications with end users from the start. This unified communications case study describes how Cisco IT produced and implemented enterprisewide communications about the migration (before, during, and after) to improve end-user understanding, acceptance, and usage.
The case study includes details on the process, planning materials, and data Cisco IT used, including:
Read the Enterprise E-Mail Communications Plan Case Study