Cisco on Cisco
Technology Tutorial ITIL
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ITIL is the most widely accepted approach to IT Service Management, providing a set of best practices, and supported by accredited training, implementation and assessment tools. ITIL OverviewThis technology tutorial provides an overview of the emergence and adoption of ITIL at Cisco. ITIL: Change and Configuration Management This technology tutorial provides information on the challenges, goals, and objectives of ITIL change and configuration management at Cisco. |
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Associated Files
Presentation Overview 
(PDF 1.1 MB)
(PDF 1.1 MB)Transcript (PDF 244 KB)
(PDF 244 KB)Presentation Change and Configuration Management (PDF 747 KB)
(PDF 747 KB) Transcript (PDF 219 KB)
(PDF 219 KB)