Cisco on Cisco

Routing and Switching Case Study: How Cisco Uses VPN Solutions to Extend the WAN


WAN VPNs provide cost-effective remote site and disaster recovery connectivity.
BACKGROUND

Cisco Systems® is a global organization with more than 250 company sites worldwide. It is essential that Cisco® IT provide and maintain adequate and reliable connectivity to every site, independent of size or location. Sites can range from large campuses like San Jose, California, and Research Triangle Park (RTP), North Carolina, with thousands of employees to small remote field offices such as Anchorage, Alaska, with eight employees. Cisco IT's goal is to provide high-performance, high-availability network connectivity as soon as it is needed at each site. The challenge is finding the right technical solution at the best price at each location. Internet VPN circuits for either primary or backup connectivity is the solution of choice for a small but increasing number of Cisco locations. This case study examines three areas where Cisco IT has selected Internet VPN connections to replace traditional WAN circuits:

  • VPN connections as primary WAN links between Cisco offices
  • VPN connections as disaster recovery for WAN links between global regions
  • VPN connections as WAN links between Cisco offices and partner locations

Figure 1. Typical Field Office WAN

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Primary WAN links between Cisco offices: Connectivity to most smaller offices typically is provided through dual dedicated circuits (for instance, T1/E1, Frame Relay, or ATM) terminating on dual gateway routers at the nearest regional hub location, as illustrated in Figure 1. Regional hubs include San Jose and RTP in the United States; Amsterdam, The Netherlands; Sydney, Australia; Tokyo, Japan; and Hong Kong. Dual routers and dedicated circuits, on physically diverse paths when possible, provide redundancy. This design has proven to be reliable and cost effective where multiple carriers can provide point-to-point leased lines that combine high availability with a reasonable vendor pricing structure.

Cisco has used Internet VPN connections for more than two years to provide remote access for Cisco employees. In addition, Cisco IT in Europe, Middle East, and Africa (EMEA) migrated most of its WAN to a service-provider-based Multiprotocol Label Switching (MPLS) VPN network. Both case studies are available at http://www.cisco.com/web/about/ciscoitatwork/case_study.html.

Figure 2. Cisco IT Cisco All Packet Network

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Disaster recovery between global regions: In addition to providing adequate, reliable connectivity to remote sites, it is essential that Cisco IT ensures reliable connectivity between the large regional hubs. Cisco deployed the Cisco All Packet Network, a high-bandwidth core network that interconnects regional hubs with up to four layers of dedicated circuit redundancy (see Figure 2). For much of its history this circuit redundancy was considered enough to protect Cisco backbone connectivity from failure, but the price and performance of high-bandwidth Internet VPNs has caused Cisco IT to reconsider this approach.

Links between Cisco and partner locations:The Cisco extranet provides a secure, highly available connection to the Cisco intranet for companies that supply Cisco with manufacturing, software development, or call center functions, as well as financial, legal, fulfillment, marketing, and publications services. Approximately 30 percent of Cisco extranet partners provide manufacturing services and are fully integrated into the Cisco supply chain applications and processes. These connections are similar to Cisco WAN links, private line or Frame Relay in pairs for partners who require high availability, and private line or Frame Relay with ISDN backup for other sites. For extranet leased-line circuits, Cisco manages the entire circuit and the connecting equipment at the partner's site.

CHALLENGE

Cisco IT faced challenges in three areas of WAN connectivity: with primary WAN links between offices, with disaster recovery or backup links on the backbone WAN, and with partner Extranet links.

WAN links between Cisco offices: Providing primary and failover backup connectivity to small, geographically remote Cisco field offices through traditional dedicated circuits can be cost prohibitive and, in some situations, not an option because of the poor reliability or lack of existing carrier infrastructure. A single T1 circuit from the eight-person Anchorage office to the nearest regional hub (San Jose, for example) could cost US$8000 to $9000 per month, while a similar circuit from Costa Rica could cost $25,000. In Nairobi, Kenya, reliable dedicated circuits of any bandwidth are unavailable. What Cisco IT needed was a cost-effective and dependable alternative to dedicated circuits at remote sites such as these.

Disaster recovery between global regions: Although regional hubs have been designed with multiple layers of dedicated circuit redundancy, certain Cisco All Packet Network WAN links connecting major Cisco locations are particularly critical. Cisco IT needed cost-effective disaster recovery capabilities for its most critical WAN links.

Links between Cisco and partner locations: Partners are sensitive to the additional costs of traditional WAN links and look for cost-effective alternatives. In addition, some partner sites needed to be connected quickly to Cisco or were moving locations and needed to be reconnected to Cisco as quickly as possible, and the lead times for traditional circuits were too long. Like Cisco, many partners already had large Internet access connections and wanted to use this resource.

SOLUTION
Three Solutions

To meet the challenges, Cisco IT deployed the following:

"Internet VPN is ideal where dedicated WAN connectivity is cost-prohibitive, or as a final disaster recovery mechanism between major sites, or to use common infrastructure between Cisco partners, and where Cisco maintains a presence at partner sites."

Craig Huegen
Cisco IT network architect
  • WAN VPNs to provide primary or backup WAN connectivity or both to small remote sites where it makes business sense
  • A WAN VPN for disaster recovery connectivity on one of the most critical WAN links
  • A WAN VPN for extranet connectivity to partner sites (in progress)

WAN links between Cisco offices: Unlike a traditional WAN link that requires a dedicated point-to-point circuit, a WAN VPN utilizes a local connection to the nearest Internet service provider (ISP) point of presence (POP). From there, the public Internet infrastructure carries the VPN connection to the other end point. Such site-to-site encrypted WAN VPNs offer the same benefits as a dedicated WAN, ensuring private communications from one trusted site to another, providing multiprotocol support, high reliability, and extensive scalability. In addition, site-to-site encrypted WAN VPNs are cost effective, secure, and allow for greater administrative flexibility than legacy private WANs.

Cisco IT uses IP Security (IPSec) to provide data encryption over the WAN VPNs. However, IPSec does not support IP Multicast over the VPN. IP Multicast is a bandwidth-conserving technology that reduces traffic by simultaneously delivering a single stream of information to thousands of corporate recipients or sites (see the multicast case study at www.cisco.com/go/ciscoitatwork). Applications that take advantage of multicast include videoconferencing, corporate communications, and distance learning. Multicast technology is deployed widely throughout Cisco in nearly every office worldwide. When Cisco CEO John Chambers announces quarterly results in a company meeting, Cisco IP/TV® (which streams live or pre-recorded video, audio and slides to Cisco internal audiences worldwide) is broadcast over the WAN infrastructure using multicast technology. To allow multicast broadcasts to WAN VPN sites, Cisco IT uses generic routing encapsulation (GRE) tunneling technology. This Cisco IOS® Software-based GRE over IPSec VPN design was chosen for maximum configuration flexibility that closely mimics traditional private lines, Frame Relay, or ATM services.

Several different WAN VPN configurations can be deployed, depending upon the redundancy requirements and the cost of dedicated circuits. Configurations include primary connectivity with backup, primary connectivity without backup, and backup connectivity where a dedicated circuit exists for primary connectivity.

Figure 3. Remote Office with Dual WAN VPNs

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Primary Remote Site WAN VPN

Cisco IT deployed WAN VPNs to provide primary connectivity to several remote field locations. Two standard configurations have been defined. Where the cost of providing dedicated circuits cannot be justified but high availability is critical, dual remote VPN routers and dual IPSec, GRE, or VPN tunnels provide the best high-availability solution. This configuration offers primary connectivity, plus full redundancy through the backup router and dual Internet connections and tunnels, as shown in Figure 3. The two tunnels terminate in separate routers at the closest headend hub location. Each remote router is required to establish a GRE tunnel over an IPSec peer connection with the corresponding headend router. Should one of the headend routers fail, traffic is rerouted over the alternate gateway. One tunnel is normally active, while the other serves as a backup. This configuration is preferred because there may be significant differences in end-to-end latency between the two connections if both were actively passing traffic. Cisco IT has not, as yet, deployed a WAN VPN with this configuration.

In other remote sites where uninterrupted availability is not as critical, facilities available from providers are limited, or the cost of Internet connections are high, a single remote VPN router and single ISP connection can be cost-effectively deployed. To retain some measure of redundancy, the single remote router connects to two headend routers at the regional hub using two IPSec or GRE tunnels, as shown in Figure 4. A failure of one of the headend routers at the hub location would cause traffic to be routed over the second tunnel, and the remote office would continue to function. This configuration also allows Cisco IT to "bring down" one of the headend routers for maintenance without affecting service to the remote site. A single Internet connection and remote router do not provide redundant connectivity to the remote office, however, if the local ISP connection or router fails.

Instances where this dual remote router and dual tunnel configuration has been deployed include Anchorage, Alaska, and Honolulu, Hawaii. As explained earlier, the cost of a dedicated Frame Relay circuit between Anchorage and San Jose, the closest hub site, would be about $8000 to $9000. These sites benefit from dedicated service at a lower cost.

Cisco IT also has been supporting this type of WAN VPN configuration for nearly five years at two offices allocated to Cisco sales people on the Microsoft campus in Redmond, Washington. Cisco IT uses Microsoft's infrastructure to connect to the Internet.

At the Cisco site in Costa Rica, the cost of a dedicated circuit back to San Jose, California, could be $25,000. Although the Internet connectivity available creates high latency levels, the WAN VPN is capable of supporting reliable service, even for voice. In Nairobi, a WAN VPN link over satellite connection is used, which also creates high latency. Bandwidth is limited to 512 Kbps but it provides essential network connectivity.

Figure 4. Remote Office with Single WAN VPN, Dual Headend

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Backup Remote Site WAN VPN

Many locations, particularly larger sites, are able to justify the expense of dedicated circuits (leased line, Frame Relay, or ATM) for primary connectivity. These sites can be vulnerable to outages of with single circuits, but deploying additional expensive dedicated circuits for redundancy may not easily be cost justified. Alternatively, an ISDN dial-on-demand service for backup purposes also may be costly to establish and maintain. In these instances, a WAN VPN can be used in addition to a remote site's current primary connectivity to provide the site with a reliable and cost-effective backup WAN solution, as shown in Figure 5. When a WAN is implemented as a backup solution to a primary leased-line circuit, it is not necessary to establish dual tunnels to the headend routers at the hub location because an outage of the VPN connection will not result in isolation of the remote office.

Cisco IT has used extensive WAN VPNs extensively for backup in Latin America in locations such as Mexico City, Buenos Aires, Rio de Janeiro, Sao Paulo, Santiago, and Bogotá. These sites rely on primary connectivity through E1 (2.048 Mbps) or bundled E1s where additional capacity is required. A separate remote router supports the VPN.

Disaster recovery between global regions: Cisco IT continually evaluates the Cisco All Packet Network for networkwide reliability and fault tolerance. WAN links connecting major Cisco locations have been designed with redundancies to help ensure failsafe operations. In catastrophic situations, however, additional measures may be justified to protect these links. The same WAN VPN technology deployed for connectivity to smaller remote sites also can be utilized to provide disaster recovery capabilities for WAN links between regional hub sites.

Figure 5. Remote Office with Single Backup WAN VPN

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A WAN VPN is unlikely to be an appropriate disaster recovery solution for all major Cisco locations because of the cost of high-bandwidth VPN connections and other factors. The business case for WAN VPN disaster recovery can vary considerably. The expense incurred to mitigate the risk of a complete WAN failure must be evaluated on a site-by-site basis. Among the business factors that should be considered when evaluating a site for WAN VPN disaster recovery are the diversity of existing primary and backup facilities, the impact of a catastrophic WAN failure, and the cost to implement or upgrade an ISP POP to accommodate the needed bandwidth.

Cisco IT identified the transatlantic WAN links connecting the United States and Europe as vital communication routes. Two OC-3 (155 Mbps) circuits provide redundant, diverse routes between New York and London and between RTP and Amsterdam. Each circuit has sufficient bandwidth to handle the total traffic load between the United States and Europe if a circuit fails. In the unlikely event that both circuits fail, EMEA would be isolated from the rest of the network. The potential impact of this event convinced Cisco IT that a WAN VPN disaster recovery solution was justified. Furthermore, the cost to implement a WAN VPN would be minimal because the existing Internet connections in both Amsterdam and RTP were large enough (STM-3 and OC-3, respectively) to provide sufficient bandwidth for the disaster recovery VPN connection. A WAN VPN was deployed between these sites in late 2003. Figure 6 illustrates how a WAN VPN might be configured for disaster recovery between Boxborough, New York, and RTP.

Links Between Cisco and Partner Locations

VPN technology significantly reduces the costs of extranet connectivity because it eliminates monthly circuit costs. The ratio of requests for VPN connectivity compared to leased-line connectivity is presently 5 to1; however, Cisco IT must work with each partner to determine the best price and performance tradeoffs for their location. Major benefits of VPN extranet connectivity are:

Figure 6. Disaster Recovery Using WAN VPNs

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  • Eliminating the cost for WAN circuits used for "traditional" extranet connectivity
  • Eliminating hardware costs for internal clients and reducing inventory management for the Internet Services Group (ISG)
  • Accelerating implementation
  • Facilitating short-term extranet connectivity or fast location moves
  • Supporting partner telecommuters with user-based VPNs

To set up a site-to-site VPN, Cisco IT Internet Services Group deploys a Cisco 7206VXR Router at the Cisco POP. At the partner site, the tunnel terminates either at a VPN device that the partner manages (using the interconnect model, described in the next section), or at a Cisco VPN router that the Cisco ISG manages (using the extranet remote LAN model, described in the next section). The partner's business needs determine which configuration model is best.

Cisco IT has approximately 50 extranet customers using VPN connectivity; most are in the United States and some are in Latin America and Japan.



Figure 7. Remote LAN Model for Site-Based VPN Extranets

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Extranet Remote LAN Model

A remote LAN is an extension of the Cisco network at a partner site. A managed Cisco router at the partner site terminates the transport connectivity from Cisco and connects to one or more managed switches at the partner location (see Figure 7). The Cisco business client typically provides the PCs and printers connected to the remote LAN. This extranet solution is common for manufacturing, global product services (GPS), and Auto-Test partners. "Manufacturing partners generally need to print files from servers at the Cisco site, which they couldn't do if the printers were on their own network as opposed to the Cisco network," says Julie Nordquist, Cisco IT project manager. Similarly, GPS and Auto-Test partners need to set up their own routers on the Cisco remote network in order to test. The remote LAN topology isolates the client's subnetwork so that it cannot inadvertently send test data over the production network. Cisco IT provides and manages the VPN router located at the approximately 20 partner sites, most of them in the United States. However, there is no additional circuit to lease and bill for, because the VPN connection uses the Internet access circuit already in place at Cisco and at the partner location.

 

Figure 8. Interconnect Model for Site-Based VPN Extranets

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Extranet Interconnect Model

With the interconnect model, partners connect using their corporate LAN, which interconnects with the Cisco LAN (see Figure 8). Firewalls at each side protect each company's respective resources. Because Cisco does not allow or advertise partner internal networks into the Cisco network, Cisco translates the partner IP addresses into Cisco addresses using Network Address Translation. This is another layer of protection to prevent access into Cisco by any device on the partner network. In contrast, the remote LAN models are limited to desktops that are physically connected to the remote LAN. Some sites incorporate both topologies, depending on the requirements of the connection. This flexibility is helpful, for example, if a manufacturing partner's buyers want to access buying information from their desks instead of walking to the product-build area in the warehouse. In this model the partner provides the VPN router and owns and manages all equipment on the site. Cisco is responsible only for supporting the equipment at the Cisco location and for troubleshooting the connection between the two sites when needed. More than 30 partner companies currently use Interconnect VPN. Most of these companies are in the United States and some are in Japan and other parts of Asia, in Latin America, or in Europe.

RESULTS

Cisco IT has deployed WAN VPNs in every region of the world, providing cost-effective primary and backup connectivity to remote sites, delivering disaster recovery capabilities along the most critical WAN routes, and connecting partner sites to the Cisco internal network, in a speedy and cost-effective manner.

VPNs are useful as replacement or backup WAN links because they usually cost less than leased-line circuits for the same bandwidth. However, there is sometimes a tradeoff with more frequent outages and greater difficulty in troubleshooting outages, especially when multiple ISPs are involved in providing service.

LESSONS LEARNED

Over a period of five years, Cisco IT has gained first-hand experience in deploying and maintaining WAN VPNs throughout the Cisco network. Some of the lessons learned in that effort are discussed here.

Monitoring Considerations

With a WAN disaster recovery solution configured properly, it is possible to monitor the IPSec VPN within the enterprise network management system like any other physical WAN link. When the VPN tunnel goes down, as long as the ISP connection is still available, Cisco IT can use Secure Shell Protocol to access the remote router over the Internet for troubleshooting. The only warning is that "keepalives" need to be enabled on the tunnel interface. Without enabling keepalives, the tunnel interface will remain up as long as the tunnel endpoint interface remains up.

One problem with monitoring the availability of a VPN tunnel when the far-end router is not owned by Cisco (as is the case with an extranet interconnect VPN) is that Cisco can monitor (ping) the public interface of the far-end router but not the private interface where the VPN tunnel terminates. This means that Cisco can determine the status of the far-end Internet connection but not of the VPN tunnel itself, which makes proactive monitoring impossible and forces the extranet team to rely on the partner to monitor the connection.

Another issue surfaced with monitoring the VPN tunnel for remote access extranet connections. Some of these connections are less available than a traditional leased line, possibly because some partners use non-Tier-1 providers whose networks are more congested or otherwise less available. The extranet team is measured by the availability they are able to maintain on all extranet circuits, but because of the lower reliability of some VPN circuits, the Extranet team made sure that the availability target (their performance goal) for VPN tunnel connections is lower.

Standardized Configurations

Although the number of sites where WAN VPNs have been deployed represents a small subset of the total, Cisco IT has applied its policy of creating and implementing only standardized configurations across the network. As Liem Nguyen, Cisco IT network engineer, says, "Standardized configuration is important. We are constantly optimizing our standards. If it looks and feels the same everywhere, it's easier to support, easier to troubleshoot, and therefore reduces downtime."

Rely on Trusted Partners

The reliability of any WAN VPN heavily relies on the local ISP, whether located in Alaska, Brazil, or Kenya. Nguyen says, "Work with the people you know." Cisco IT attempts to use existing vendors with whom it has an established relationship and has built a proven track record of dependable service and support. Cisco has had little or no problems with Tier 1 provider connections, especially within the United States; connectivity over the VPN appears to be as stable and available as comparable leased-line circuits, and more cost-effective. Internet availability issues that Cisco has experienced have been, in general, with smaller Internet providers and on service with DSL access. VPN connections under those conditions still have been good and cost-effective, but the Cisco extranet group has found it difficult to maintain high availability on these connections.

Troubleshooting and resolving problems requires reliable local support. For WAN links into Latin America, Cisco IT leases Internet access from managed service providers. When problems arise, the managed service provider works with local ISP support staff in the local language to resolve the issue. This is also true for site-based VPN extranet problems when the partner owns the remote site equipment. Identifying who at the partner site is technically capable of supporting VPN tunnel troubleshooting efforts and knowing how to reach those technical contacts at any hour is critical to maintaining high availability on a VPN connection.

Set Expectations with Extranet Partners

Extranet partners are eager to use VPN connections (which usually have no additional cost) over managed leased-line solutions (which are charged back to the partners). However, it is important that partners understand that the VPN connection may not be as reliable as the leased-line solution, especially in parts of the world where Tier 1 providers do not offer service and DSL access to the Internet provides the only available access. Cisco IT provides VPN connections only when the connection does not require continuous100 percent availability but can tolerate occasional small outages.

Occasionally these expectations can change, and less-important connections can grow in importance until the partner cannot tolerate even small extranet connection outages. It is important to remain aware of the changing requirements for each circuit, to make sure that partner requirements are supported.

WAN VPNs May Not Always Be the Best Choice

VPNs may or may not be the best method for WAN connectivity, depending on the needs of the business. For example, VPNs are most cost-effective where traditional leased lines (SONET, Frame Relay, or ATM) are most expensive, but VPNs may be less reliable in those regions. Another example relates to Cisco IT individual network needs. Although VPN is stable in the continental United States, it is not currently a candidate for the Cisco U.S. WAN because Cisco IT has built an extensive backbone where field locations are close to the nearest POP. The cost of a T1 Internet connection is approximately the same as a dedicated circuit to the nearest local hub, and Cisco IT is unlikely to reduce costs by using VPNs as backup within the United States. However, they remain advantageous for extranet and disaster recovery applications. Extranet connections within the United States have been successful because the Internet infrastructure is robust and reliable. Global regions where Tier 1 providers have few or no locations, such as Latin America and Africa, provide greater challenges.

Other considerations include availability of quality of service (QoS) and multicast. Cisco IT needs to support QoS and multicast on all primary WAN links, so traditional Internet VPN connections are not an option. Cisco IT migrated to MPLS VPN in EMEA to make sure that the VPN solution supported the required QoS and MPLS functions. For a company without these requirements, a WAN VPN could be the appropriate solution.

Total Cost of Ownership Should Determine Choice

The general perception is that VPN is free, but the real capital cost of a VPN connection depends on the current Internet capacity at both endpoints. If both endpoints have large Internet ports, and the amount of traffic that will be carried on the VPN does not have a noticeable effect on performance at either site, VPN does not increase capital costs for the company. Occasionally an extranet partner will set up VPN connections at locations with small or already overutilized Internet ports and will discover that maintaining acceptable VPN performance will require an expensive Internet upgrade. When the VPN connection is problematic, for example when the two ends are handled by two different ISPs and especially when Internet service at one end is provided by a smaller or less experienced ISP, internal troubleshooting and management costs increase. These costs are often hidden until after the VPN connection has been established. Careful planning based on expected traffic requirements, availability requirements, and on the ISPs available at each site gives prospective VPN users a better idea of what their total cost of ownership will be for their VPN connections.

Latency Issues

Latency can vary widely, depending on situation and region. Latency is particularly high in Costa Rica and also in Nairobi where satellite facilities are used. Even with excessive latency, however, users still can conduct business-sending and receiving e-mail messages, accessing the Web, and even viewing Webcasts-although at a slower rate. Costa Rica also supports voice traffic over its WAN VPN.

NEXT STEPS

Cisco IT continues to evaluate its connectivity needs worldwide and employ WAN VPN technology when and where it makes business sense. Following are some of the factors that influence those decisions.

The Cisco 3640 Multiservice Platform has been the preferred device for remote WAN VPNs worldwide for several years. As the Cisco 3640 is are being phased out, Cisco has begun upgrading remote WAN VPN sites with the newer Cisco 3745 multiservice access routers as budget and time permits. Cisco 3745 multiservice access routers deliver significantly faster performance than the Cisco 3640 for encryption across VPN links.

Cisco 7206VXR routers currently support the disaster recovery WAN VPN circuits between the United States and Europe. The long-term goal is to replace the Cisco 7206VXR routers with Cisco 7600 Series routers with the VPN service module, providing higher throughput. Extending disaster recovery WAN VPNs to other regional hub sites will be considered on a case-by-case basis, but no immediate deployment plans are final.

With the rapid expansion that is taking place throughout the Asia-Pacific region, the use of WAN VPNs would seem to provide a cost-effective connectivity solution for smaller sites. However, regional regulatory issues and concerns about QoS likely will limit the use of WAN VPNs in the near future to more infrastructure-challenged areas and to extranet applications.

Extranet VPNs have been connecting directly to the Internet connection in Cisco headquarters at San Jose, because most of the business resources they need to connect to are located there. However, some partners are attempting to reach resources in other locations, and the Cisco extranet team is planning to add new extranet VPN endpoints over time.

Conclusion

WAN VPNs have been shown to provide cost-effective, reasonably reliable connectivity. They are a good choice for remote field locations where dedicated WAN connectivity is cost-prohibitive or availability is limited. WAN VPNs also can deliver economical connectivity as a final disaster recovery mechanism between major sites. And they can be a viable alternative to dedicated private-line service by using common infrastructure between Cisco and its partners and where Cisco maintains a presence at partner sites.