Outsourcing contextual activities to trusted provider allows IT staff to focus on strategic projects.

The Cisco IT group strives to make the best use of highly skilled staff by enabling them to focus on strategic programs rather than day-to-day monitoring and managing of the network infrastructure. In August 2005, Cisco IT formally engaged the Cisco Remote Operations Services (ROS) group to support Cisco’s global foundation network, which includes the Cisco WAN, LANs, and wireless networks. For Cisco ROS, global network monitoring and management is a core competency and what the group does best.

This network management case study examines:

  • The business motivations for the partnership
  • How Cisco IT decided which activities to outsource and transferred responsibilities to Cisco ROS
  • Benefits of the partnership including improved responsiveness, extended coverage, and increased productivity for Cisco IT staff

Read the Network Monitoring and Management Case Study