Since 2004, sponsored visitors to any of Cisco’s 440 global offices have enjoyed wired and wireless Internet access. Usage of the Cisco guest network has consistently exceeded expectations, growing 150 percent year over year. As guest access has evolved into a business-critical tool for Cisco, the underlying infrastructure could no longer support the high service-level agreement and reliability needed.
This mobility case study describes how Cisco IT upgraded its original guest networking service to next-generation architecture with greater reliability, enhanced capabilities, and lower administrative requirements. The project involved deploying new components, resolving IP address depletion issues, and educating Cisco employees on ways to reduce the number of guest access-related support calls.
The new guest access solution is managing an average of more than 7000 authenticated connections weekly, with a cumulative connection time of 18,000 hours. Other benefits include:
- Increased reliability
- Greater scalability
- Reduced IT support costs
- Improved user satisfaction