Cisco Unified Contact Center migration reduces costs, improves operational efficiency, and provides better service for callers.

Article Summary:

Like many large enterprises, Cisco Systems® uses multiple contact centers to communicate efficiently with customers, channel partners, and employees.

This case study describes how a migration of the contact centers to the Cisco® network and Cisco contact center solutions has enabled the company to achieve several objectives, including:

• The capability to handle more than 10 million call transactions annually
• Reduced costs through improved call routing
• Increased efficiency with calls routed globally based on agent availability and skills
• Higher satisfaction ratings from customers

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format.