Cisco Internet Business Solutions Group Transportation Practice

The Cisco Internet Business Solutions Group (IBSG) Transportation Practice Backgrounder gives an overview of the Cisco IBSG Global Transportation Practice. The Backgrounder discusses the current state of the transportation industry and highlights three key areas of technology that can help companies fuel substantial process improvements.

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Transportation Practice Overview 

The Cisco Internet Business Solutions Group (IBSG) Global Transportation Practice helps senior executives of shipping / logistics, aviation, rail, and maritime companies develop and apply transformational business strategies using advanced technologies, processes, and tools. Our areas of focus are:

Reducing Operational Latency


More than any other industry, transportation is prone to delays caused by weather, accidents, and operational inefficiencies. Innovative application of technology can shorten the lag time between event occurrence and action taken, by routing critical information for faster decision making.

Increasing Asset Visibility


In a global, fragmented and asset-intensive industry such as transportation, better asset visibility is a key business requirement. The global information network provides unprecedented opportunity to collect and distribute information on the location and condition of assets—from packages to trains to airplanes.

Enhancing Services at the Point of Delivery


Whether a company’s focus is on customers or maintaining assets, services depend on the availability of real-time information—from customer and account data to spare parts inventory and asset location. Connected mobile technologies play a significant role in improving service at the point of action.

Improving Collaboration


Rarely does an employee perform a "solo" action in the global value chain. Interconnected processes require a high degree of collaboration among people. Collaboration technologies such as voice, conferencing, video, and related analytics have become mainstream tools in unprecedented and increasingly highly connected ways.

Driving Innovation for Competitive Differentiation


The transportation business environment is highly competitive. Growth pressures, cyclical economic downturns, and new market entrants challenge the market position of established players. Innovation is now the norm of successful businesses. Innovating through creative application of technology and related processes can provide a much needed competitive differentiation.

Our Practice Leads

Retail and CPG Leader Howard Lock
Practice Lead

Howard Lock is a senior member of the Cisco Internet Business Solutions Group (IBSG) Transportation and Hospitality Practice. IBSG is a strategy consulting group that works with the word's leading companies to accelerate their successes through innovative deployment of technology and business process changes.

Exemplary guest experience is fundamental to hospitality success, but few organizations are effectively managing critical "moments of truth" to create a unique brand experience. As hospitality vertical lead, Lock works with the world's largest gaming and hospitality organizations to help transform their ability to deliver guest experiences that can create a sustainable competitive advantage.

In addition to his work in the Hospitality Vertical, Lock works with global transportation organizations in both the public and private sectors to identify and collaborate on organizational, technology, and business process transformation opportunities. A veteran of the transportation industry, Lock has more than 20 years of broad-based experience working with transportation clients.

Prior to joining IBSG, Lock headed the Transportation and Travel practice for Marconi Telecommunications, a global supplier of telecommunications and information technology equipment and services. In this capacity, he had direct responsibility for strategy, marketing, and business development, including development of innovative transportation-specific solutions in the Americas region. He pioneered entry into new markets and created new partnerships and alliances. Prior to Marconi, Lock was with ARINC Inc., a globally recognized provider of telecommunications services, IT products, and system integration services to the global transportation and travel community.

Lock holds a bachelor's degree in mechanical engineering from the U.S. Naval Academy, and a master's degree in information technology from George Washington University. He served as a pilot in the U.S. Navy.

Full Bio

Retail and CPG Leader Val Stoyanov
Practice Lead

Val Stoyanov is a director of the Cisco Internet Business Solutions Group (IBSG) Retail and Consumer Packaged Goods (CPG) practice. IBSG is an advisory group, committed to helping customers transform their businesses and realize business returns by using advanced solutions in innovative ways.

Stoyanov has devoted his career to helping business and IT executives in the public and private sectors globally succeed with their business-driven technology initiatives. His client advisory work has focused on vision, strategy, transformation, governance, innovation, and advanced solutions. Led by Stoyanov, Cisco IBSG has helped major organizations in public sector, retail, transportation, manufacturing, and financial services identify economic opportunities in excess of $1 billion through deployment of networked processes and solutions. His diverse background, global experience, and broad solutions expertise enables him to take customers from consultation, to execution, to benefit realization.

Stoyanov is a high-tech industry veteran, with 20 years of leadership experience in engineering, sales, business development, strategic partnering, and consulting. Most recently, his advisory work has concentrated in retail, transportation, manufacturing, and government.

Prior to joining Cisco in 1999, Stoyanov held leadership positions at high-tech industry leaders such as Hewlett-Packard and Apple Computer.

Stoyanov has an M.Sc. in electrical engineering. He sits on the board of the Centre for Outsourcing Research and Education (CORE) in Canada, and is a frequent speaker at industry conferences.

Full Bio