The Cisco® Internet Business Solutions Group (IBSG) helps customers turn their technology investments into a strategic asset that increases productivity, reduces costs, and creates new revenue sources. By taking full advantage of IBSG expertise, retail/CPG/transportation companies can more rapidly capture significant benefits from investing in technology to e-enable their businesses.

Based on pragmatic experience Cisco® has gained during the recent economic transition, as well as by working with global retail leaders, IBSG has developed a framework for real-time retailing. The Cisco Real-Time Retail framework helps these companies assess, decide, and execute processes in less time than the competition, while delivering superior customer service and financial results.

IBSG will also customize activities per the client’s needs, while IBSG experts will share the learning experiences of Cisco senior management peers who have managed through organizational transformations. Cisco also conducts a benchmarking study to determine the status of your transformation with other retailers and best-in-class companies. IBSG helps identify innovative ways to use technology to address your specific challenges and provide in-depth workshops about specific applications, including an evaluation of return on investment.

"We're already seeing the impact of the Internet in business results and financial returns. On the financial side, we're seeing the payoff in lower costs. On the business results side, we're seeing the payoff in incremental business. We're using the Internet to accelerate innovations to market, and we're using the Internet to deliver higher levels of customer service to both consumers and customers."
—A.G. Lafley, CEO, Procter & Gamble