From the Show Floor
Jon Stine, CIsco IBSG Retail Director talks about the "New Normal" at NRF 2010
Videos
Redefining the Customer Experience with Harrah's
Enjoy a sneak peek at what the future holds for Harrah's guests. This vision for innovative customer experience is the result of Harrah's work with Cisco® IBSG, leading to a 10-year global strategic collaboration
Retailing in the Connected World video
In this video, you will learn how digital media, mobile devices, and collaboration tools are being deployed in ways that change traditional retail business models.
NRF is buzzing this year after a challenging 2009 for retailers. A "new normal" for retail has emerged with a focus on consumer value and the adoption of personal technologies is accelerating. Cisco IBSG and Harrah’s will host a Big Ideas session on Monday, January 11 at 3:00 p.m. that will look at video analytics and how to use it to provide the best customer experience in order to build brand loyalty and competitive advantage without increasing costs.
- Harrah's Digital Signage Press Release
- Video Analytics: Enabling Retailers and Casinos To Build Brand Loyalty, Increase Competitive Advantage, and Improve Customer Service
- Weathering the Storm: Preparing for the "New Normal" in Retail
- Retail Touchpoints
- Tesco Success Story
Retailing in the Connected World
- Intersection of Retail and Technology Create Compelling Customer Experiences VoD
Rachael McBrearty, Director Global Customer Experience, Cisco IBSG, discusses new technology capabilities that enable personalized experience on a real-time basis and encourages you to embrace experience, design innovation. - Retailing in the connected world overview
- Retailing in the connected world — video demonstration
- Mobility in Retail: A global opportunity emerges
- Winning the connected consumer: New retail strategies for growth and profitability in a connected world