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Inter-Entity Efficiency

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Inter-Entity Efficiency

Spending less time and money traveling for face-to-face meetings is one way to increase efficiency and quicken the decision-making process, as was the case with Procter & Gamble (P&G). The Cisco Internet Business Solutions Group (IBSG) Retail and Consumer Goods Practice (CPG) worked with P&G, in 2007, to help the company act on its decision to relocate its regional headquarters to Panama from Venezuela and Chile—a decision that included transfers of more than 200 employees and executives. The move created many challenges for the company’s Employee Services department. To improve employee services for expatriate executives during the move, Cisco IBSG Practice experts worked with P&G to replace phone and Internet help services with Cisco TelePresence kiosks, allowing in-person meetings between employees in Panama and a help center in Costa Rica. The kiosks helped P&G quickly resolve employee payroll and benefits issues and improve employee satisfaction.