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The Cisco Internet Business Solutions Group addresses the hottest trends and market transitions reshaping the consumer landscape, providing field-tested recommendations for taking full advantage of the opportunities they present retailers and consumer packed goods companies.
Customer Experience Beyond the Store
Cisco Interior Inspirer: An omni-channel home retail experience 
Introducing a new home furnishings retail experience to meet the demands of today's digital savvy shoppers. An instore and online experience that inspires and helps shoppers to make home purchases with confidence.
At-A-Glance 
Orchestration Services Increase Revenues for Retailers
Cisco IBSG Research Reveals New 'Learner' Segment Is Receptive to Services
that Bridge Knowledge Gap, Provide Greater Value from Purchases
Cisco StyleMe Virtual Fashion Mirror
How new consumer behaviors are enabling retailers to revitalize their stores by combining the virtual and physical worlds<
> Video
The Global E-Commerce Gold Rush: How Retailers Can Find Riches Overseas
Based on research conducted by the Cisco® Internet Business Solutions Group (IBSG) Retail Practice,
this paper describes the key challenges, size of the opportunity, global best practices, and
next steps for retailers looking to "go global" with e-commerce.
My Shopping, My Way - Are You Ready for the Tech-Shaped Consumer?
Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.
Watch
View the Slidecast
Are U.S. Brick-and-Mortar Retailers Ready for a Wave of Global E-Commerce Competitors?
Major e-commerce players in Asia and Europe are quickly partnering and consolidating to create cross-continent platforms that allow them to expand to the United States and elsewhere without first opening physical stores.
Cisco ServicePresence Transforming Retailers into Successful Sellers of High-Margin Services
A virtual, real-life service concept that allows customers to conduct face-to-face discussions with experts who may be thousands of miles away.
Watch
Intersection of Retail and Technology Create Compelling Customer Experiences VoD
New technologies enable personalized experiences on a real-time basis and encourage you to embrace experience and design innovation.
Retail Operational Efficiency and Performance
'Catch and Keep' Digital Shoppers: How To Deliver Retail Their Way
The industry must now race to "catch and keep" the majority of consumers who
effortlessly mash-up digital and physical shopping.
Survey Findings – U.S.
Survey Findings – U.K.
Video
Slidecast 
Infographic 
Manning the Unmanned Aisles of Retail
Multiplying Retailer Points of Presence for
Competitive Differentiation
Surfing the Data Deluge
How Retailers Can Turn Big Data into Big Profits
The Operational Implications of Omnichannel Retailing
How Creating a Balanced Retail Strategy Can Increase Basket Size,
Grow Conversion Rates, and Reduce Inventory Losses
Multichannel Retailing: Multiplying Labor for Competitive Differentiation
Manning the Unmanned Aisles of Retail
Achieving Retail Agility: Is Cloud Computing the Answer?
Cloud computing encompasses a combination of well-tested IT best practices that are already speeding time to market, accelerating innovation, lowering costs, and improving management for leading retailers.
Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World
Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet.
> Point of View - U.K. only
> Point of View (Japanese)
> Point of View (Deutsch)
> Survey Findings - U.S.
> Survey Findings - U.K.
> Slidecast
Beyond the New Normal
How Retailers Can Thrive in a Rapidly Changing World
View the Slidecast
Why Do You Still Have Out-of-Stocks?
How retailers and consumer products companies can use technology to get the right product to the right place at the right time.
Accelerate Retail Business Results with Technology-Enabled Private Label Capabilities
A two-phase maturity model to improve business results.
New Collaboration Tools Are Creating More Productive Store Associates
Impact zones—centered on innovation, knowledge sharing, decision making, and complex execution—where collaboration will transform core retail processes and performance.
Intra- and Inter-Company Collaboration
Cisco IBSG and Procter & Gamble: Accelerating Innovation
A unique partnership model of visionary ideas, on-the ground technical expertise and groundbreaking technical solutions for mutual success.
Cisco IBSG’s latest thought leadership for the retail industry, featuring proven solutions to daunting business challenges—and the roadmap for achieving success.
Mobility in Retail Today: Connect with Customers to Drive More Revenue (Webinar) 
'Catch and Keep' Digital Shoppers: How To Deliver Retail Their Way
The industry must now race to "catch and keep" the majority of consumers who
effortlessly mash-up digital and physical shopping.
Survey Findings – Brazil
Survey Findings – China
Survey Findings – Mexico
Survey Findings – U.S.
Survey Findings – U.K.
Video
Slidecast
Infographic
Cisco Interior Inspirer: An omni-channel home retail experience
Introducing a new home furnishings retail experience to meet the demands of today's digital savvy shoppers. An instore and online experience that inspires and helps shoppers to make home purchases with confidence.
At-A-Glance
Surfing the Data Deluge
How Retailers Can Turn Big Data into Big Profits
The Operational Implications of Omnichannel Retailing
How Creating a Balanced Retail Strategy Can Increase Basket Size,
Grow Conversion Rates, and Reduce Inventory Losses
Multichannel Retailing: Multiplying Labor for Competitive Differentiation
Manning the Unmanned Aisles of Retail
Digital Malls: The Next Generation of Self-Service Shopping
In the midst of economic and demographic challenges, three emerging, technology-enabled, self-service retail trends can be brought together to create Digital Malls-a new opportunity for retailers, mall developers, consumer products manufacturers, and others in the retail value chain.
presentation
Orchestration Services Increase Revenues for Retailers
Cisco IBSG Research Reveals New 'Learner' Segment Is Receptive to Services
that Bridge Knowledge Gap, Provide Greater Value from Purchases
Achieving Retail Agility: Is Cloud Computing the Answer?
Cloud computing encompasses a combination of well-tested IT best practices that are already speeding time to market, accelerating innovation, lowering costs, and improving management for leading retailers.
Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World
Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet.
> Point of View - U.K. only
> Point of View (Japanese)
> Point of View (Deutsch)
> Survey Findings - U.S.
> Survey Findings - U.K.
> Slidecast
Cisco StyleMe Virtual Fashion Mirror
How new consumer behaviors are enabling retailers to revitalize their stores by combining the virtual and physical worlds
> Video
Global E-Commerce: Advanced Multichannel Expectations in Highly Developed Markets
Retailers must understand customer needs and expectations, and deliver more advanced multichannel capabilities than they may be doing at home today
Presentation
Reshaping Retail with Mobility
How To Benefit from Changing Consumer Behaviors
Presentation
Slidecast
The Global E-Commerce Gold Rush: How Retailers Can Find Riches Overseas
Based on research conducted by the Cisco® Internet Business Solutions Group (IBSG) Retail Practice,
this paper describes the key challenges, size of the opportunity, global best practices, and
next steps for retailers looking to "go global" with e-commerce.
Want Growth? Build Online Stores
This Point of View from the Cisco® Internet Business Solutions Group (IBSG) explores how traditional retailers can fuel growth through online expansion.
Beyond the New Normal
How Retailers Can Thrive in a Rapidly Changing World
My Shopping, My Way - Are You Ready for the Tech-Shaped Consumer?
Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.
Watch
Survey Report
Why Do You Still Have Out-of-Stocks?
How retailers and consumer products companies can use technology to get the right product to the right place at the right time.
Cisco IBSG and Procter & Gamble: Accelerating Innovation
A unique partnership model of visionary ideas, on-the-ground technical expertise and groundbreaking technical solutions for mutual success.
Are U.S. Brick-and-Mortar Retailers Ready for a Wave of Global E-Commerce Competitors?
Major e-commerce players in Asia and Europe are quickly partnering and consolidating to create cross-continent platforms that allow them to expand to the United States and elsewhere without first opening physical stores.
Accelerate Retail Business Results with Technology-Enabled Private Label Capabilities
A two-phase maturity model to improve retail business results.
Recent examples of Cisco IBSG's highly successful engagements with key players throughout the retail industry. Each "success story" describes how Cisco IBSG’s guidance enabled the customer to address specific challenges and achieve significant business impact.
Costco Wholesale Corporation
Costco.com Successfully Expands into United Kingdom in Record Time
Global Transportation Company Sets Innovation Milestone
Transportation and Logistics Company Delivers Business-Critical Information to Employees Companywide
John Lewis
Leading U.K. Retailer, John Lewis, Pilots Unique Cisco StyleMe Fashion Mirror To Help Capture More Cross-Channel Shoppers
John Lewis
Leading U.K. Retailer, John Lewis, Changes the Face of Retail Operations Through Innovative Use of Video-Based Technology in Shops
Leading Retailer Expands E-Commerce Business Globally
Growth Strategy Leads to Faster Rollout Plans and Executive Support
Digital Platform Proves Critical to Growth of Leading CPG Company
After introducing a new agenda for an aggressive growth plan, a multibillion-dollar consumer packaged goods company led by a new executive management team partnered with Cisco to build out a digital footprint that would address myriad opportunities and provide the foundation for extending and enhancing the platform’s capabilities.
Major Retailer Leapfrogs E-Commerce Competitors
A major retailer struggling with its e-commerce site lagged in the areas of growth and customer experience. Facing the critical holiday season, the company needed to quickly upgrade its e-commerce customer experience—particularly in regard to new capabilities such as video, mobility, and social media—to effectively compete and position itself for rapid innovation in multichannel retailing.
Global Retailer
Overhaul of IT builds better and faster systems
Procter & Gamble
"Virtual Experts" smooth transition for Procter & Gamble expats.
Procter & Gamble
Transforming dry cleaning customer experience with Cisco-Designed IT Platform.
Procter & Gamble
Communication-enabled business process revolutionizes collaboration.
Multinational Retail Corporation
New business architecture accelerates innovation in health and wellness R&D.
Heineken
Brand equity extended with first "Experience Store."
Tesco plc
Cisco collaboration tools support rapid international growth.
Retail and CPG Practice Overview
The Cisco Internet Business Solutions Group (IBSG) Retail / CPG Practice helps industry CXOs understand the economics of their technology investments and market trends, and how these combined elements will impact their businesses today and in the future. Our areas of focus are:
Customer Experience Through the Shopping Journey
In the future, multichannel mobile technology will blend the physical store environment with the speed-search-choice attributes of the Internet.
Intra- and Inter-Company Collaboration
The mantra among the retail industry is that lasting competitive advantage is created when a retailer "knows sooner, acts faster, and decides smarter," which is the reason why intra- and inter-company collaboration is important.
Inter-Entity Efficiency
Retailers and suppliers want to work together more efficiently, and global companies want to work better across geographies and time zones in order to make better decisions faster.
Retail Operational Efficiency and Performance
Retailers continue to face challenges when it comes to reducing labor and real estate costs while maintaining or improving customer satisfaction, and doing more with less.
Innovation
Embedding innovation—in product development, operational practices, and cost cutting—into retail and CPG organizations is a key focus of our Practice.
Practice Lead
Dick Cantwell
Vice President
Retail and CPG
IBSG
Dick Cantwell is vice president and worldwide lead for the Retail / Consumer Packaged Goods (CPG) / Transportation / Hospitality practice of the Cisco Internet Business Solutions Group (IBSG). He is a highly strategic leader and creative thinker, with more than 26 years of experience in consumer marketing, advertising, new product development, and leading business transformation through innovation. Cantwell’s career includes P&L responsibility at two of the world’s leading consumer packaged goods companies: Procter & Gamble (P&G), Gillette and Johnson & Johnson (J&J).
As a global vice president, Cantwell directed involvement in RFID after co-founding the Auto-ID Center at the Massachusetts Institute of Technology (MIT) in 1999. Cantwell was elected chairman of the Auto-ID Center Board of Overseers in 2001. Today, he serves as Chairman of the Board of Governors for EPCglobal, the global industry standards organization responsible for developing EPC standards and driving EPC adoption.
Cantwell's extensive background includes management of Gillette, Braun, Oral-B, J&J, and other leading brands. His experience in new product innovation and brand positioning led to numerous new product launches. In 1995, he was recognized as one of the Top 100 Marketers of the Year. In 2003, he received the New England Business and Technology Association Award for Innovation, and in 2004, he appeared on Computerworld’s list of the Most Powerful People in Networking. In 2005, he was named one of the Top 25 Consumer Product Visionaries by Consumer Goods Technology for strides taken to better his company’s business through technology.
Cantwell is a graduate of Harvard University, and received his master’s degree in business administration from Dartmouth College.
News
RetailTouchpoints:
Help Yourself: Digital Malls Represent a $7 Billion Opportunity
PC Magazine:
Cisco Pushes Mobile Internet for Retail
Internet Retailer:
Mark & Spencer Turns on in-store e-commerce Displays
Home Media Magazine:
Study: Consumer Streaming Keeps Outpacing Downloading
Retail Touch Point:
14 Retail Executives Share Technology Predictions For 2013
The Robin's Report:
Wake Up Consumer Electronics…You're Ignoring Women
Visual Merchandising and Store Design:
Digital Wants and Needs
Department Store News:
John Lewis trial virtual fashion mirrors
TechWeek Europe:
TechWeekEurope Tests John Lewis’ Virtual Fashion Mirrors
Iweek:
Retail Power Shifting
- John Lewis trial virtual fashion mirrors
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