Cisco Consulting Thought Leadership

Retail and CPG

Cisco Interior Inspirer video

An omni-channel home retail experience

The Cisco Consulting Services addresses the hottest trends and market transitions reshaping the consumer landscape, providing field-tested recommendations for taking full advantage of the opportunities they present retailers and consumer packed goods companies.

Customer Experience Beyond the Store

Cisco Interior Inspirer: An omni-channel home retail experience  (Video 4:32 min)
Introducing a new home furnishings retail experience to meet the demands of today's digital savvy shoppers. An instore and online experience that inspires and helps shoppers to make home purchases with confidence.
At-A-Glance (PDF 1.20 MB)


Orchestration Services Increase Revenues for Retailers (PDF 1.20 MB)
CCS Research Reveals New 'Learner' Segment Is Receptive to Services that Bridge Knowledge Gap, Provide Greater Value from Purchases


Cisco StyleMe Virtual Fashion Mirror (PDF 2.04 MB)
How new consumer behaviors are enabling retailers to revitalize their stores by combining the virtual and physical worlds
Watch (Video 2:08 min)


The Global E-Commerce Gold Rush: How Retailers Can Find Riches Overseas (PDF 1.15 MB)
Based on research conducted by the CCS Retail Practice, this paper describes the key challenges, size of the opportunity, global best practices, and next steps for retailers looking to "go global" with e-commerce.


My Shopping, My Way - Are You Ready for the Tech-Shaped Consumer? (PDF 180 KB)
Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.
Watch (Video 4:23 min)


Are U.S. Brick-and-Mortar Retailers Ready for a Wave of Global E-Commerce Competitors? (PDF 198 KB)
Major e-commerce players in Asia and Europe are quickly partnering and consolidating to create cross-continent platforms that allow them to expand to the United States and elsewhere without first opening physical stores.


Cisco ServicePresence Transforming Retailers into Successful Sellers of High-Margin Services (PDF 845 KB)
A virtual, real-life service concept that allows customers to conduct face-to-face discussions with experts who may be thousands of miles away.
Watch (Video 3:37 min)

Retail Operational Efficiency and Performance

'Catch and Keep' Digital Shoppers: How To Deliver Retail Their Way (PDF 1.75 MB)
The industry must now race to "catch and keep" the majority of consumers who effortlessly mash-up digital and physical shopping.
Survey Findings - U.S. (PDF 451 KB)
Survey Findings - U.K. (PDF 457 KB)
Video (Video 2:42 min)
Slidecast 
Infographic 


Surfing the Data Deluge (PDF 3.78 MB)
How Retailers Can Turn Big Data into Big Profits


The Operational Implications of Omnichannel Retailing (PDF 705 KB)
How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses


Multichannel Retailing: Multiplying Labor for Competitive Differentiation (PDF 901 KB)
Manning the Unmanned Aisles of Retail


Achieving Retail Agility: Is Cloud Computing the Answer? (PDF 1.24 MB)
Cloud computing encompasses a combination of well-tested IT best practices that are already speeding time to market, accelerating innovation, lowering costs, and improving management for leading retailers.


Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World  (PDF 826 KB)
Based on original research conducted by CCS in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet.

> Point of View - U.K. only (PDF 827 KB)
> Point of View (Japanese) (PDF 545 KB)
> Point of View (Deutsch) (PDF 486 KB)
> Survey Findings - U.S. (PDF 1.01 MB)
> Survey Findings - U.K. (PDF 1.02 MB)
> Slidecast slidecast


Beyond the New Normal (PDF 1.44 MB)
How Retailers Can Thrive in a Rapidly Changing World


Why Do You Still Have Out-of-Stocks? (PDF 2.74 MB)
How retailers and consumer products companies can use technology to get the right product to the right place at the right time.


Accelerate Retail Business Results with Technology-Enabled Private Label Capabilities (PDF 775 KB)
A two-phase maturity model to improve business results.


New Collaboration Tools Are Creating More Productive Store Associates (PDF 1.39 MB)
Impact zones—centered on innovation, knowledge sharing, decision making, and complex execution—where collaboration will transform core retail processes and performance.

Intra- and Inter-Company Collaboration

Cisco IBSG and Procter & Gamble: Accelerating Innovation (PDF 2.10 MB)
A unique partnership model of visionary ideas, on-the ground technical expertise and groundbreaking technical solutions for mutual success.

Cisco Consulting Services's latest thought leadership for the Retail and CPG industry, featuring proven solutions to daunting business challenges—and the roadmap for achieving success.

Digital Shopping Behavior in an 'Internet of Everything' World
Top Insights and Actions from Cisco Consulting Research
Top Insights (PDF - 300KB)
Presentation (PDF - 12 MB)
Infographic (JPG - 712 KB)

'Catch and Keep' Digital Shoppers: How To Deliver Retail Their Way (PDF - 1.75 MB)
The industry must now race to "catch and keep" the majority of consumers who effortlessly mash-up digital and physical shopping.
Survey Findings - Brazil (PDF - 468 KB)
Survey Findings - China (PDF - 467 KB)
Survey Findings - Mexico (PDF - 462 KB)
Survey Findings - U.S. (PDF - 451 KB)
Survey Findings - U.K. (PDF - 458 KB)
Video (Video 2:45 min)
Slidecast
Infographic

Cisco Interior Inspirer: An omni-channel home retail experience  (Video 4:23 min)
Introducing a new home furnishings retail experience to meet the demands of today's digital savvy shoppers. An instore and online experience that inspires and helps shoppers to make home purchases with confidence.
At-A-Glance (PDF - 1.20 MB)

> View all Retail and CPG Thought Leadership

Recent examples of Cisco Consulting Services highly successful engagements with key players throughout the Retail and CPG industry. Each "success story" describes how Cisco Consulting Services' guidance enabled the customer to address specific challenges and achieve significant business impact.

Coca-Cola Enterprises (PDF - 1.06 MB)
Coca-Cola Enterprises Engages Manufacturing Facility Workforce Through New and Converged Digital Signage Platform

Grupo Pão de Açúcar (GPA)  (PDF - 609 KB)
Brazil's Largest Retailer Addresses Changes in Consumer Behavior with a Flexible Communications and Collaboration Strategy

Tesco (PDF - 704 KB)
Tesco Launches Innovative Pilot To Drive the In-Store Digital Experience

Costco Wholesale Corporation (PDF - 564 KB)
Costco.com Successfully Expands into United Kingdom in Record Time

Global Transportation Company Sets Innovation Milestone  (PDF - 535 KB)
Transportation and Logistics Company Delivers Business-Critical Information to Employees Companywide

John Lewis (PDF - 445 KB)
Leading U.K. Retailer, John Lewis, Pilots Unique Cisco StyleMe Fashion Mirror To Help Capture More Cross-Channel Shoppers

John Lewis (PDF - 1 MB)
Leading U.K. Retailer, John Lewis, Changes the Face of Retail Operations Through Innovative Use of Video-Based Technology in Shops

> View all Retail and CPG Customer Success stories